21 Best Live Chat Software for 2023
By Neeraj Shukla | Last Updated on June 30th, 2024 10:12 am | 6-min read
Table of Content
A good Live Chat software can help businesses ramp up the quality of their customer support. The importance of good customer service cannot be overstated and is so important in the current business world that some businesses’ USP is customer support. Live Chat forms a significant part of the customer support framework. However, there is an abundance of online live chat applications in the market. How does one know which Live Chat software is the right one for their business? Therefore, this blog explores some of the best live chat software available for businesses in 2021.
- Appy Pie Live Chat
- Salesforce Live Agent
- ProProfs Chat
- Hubspot Live Chat
- Slack
- Zendesk Chat
- Chanty
- LiveChat
- Olark
- LiveAgent
- Intercom
- Drift Live Chat
- SnapEngage
- PureChat
- Bold360
- Comm100
- Freshchat
- Zoho SalesIQ
- Kayako
- LiveHelp Now
- Velaro
Appy Pie Live Chat is the latest live chat software in the business. Designed and offered by no-code AI development, Appy Pie Live Chat aims to combine all the best parts of other live chats into one to create an excellent live chat experience for both agents and visitors. Appy Pie Live Chat provides you with a user friendly interface that is non-intrusive for your visitors and allows you to interact with them efficiently. The beta version of Appy Pie Live Chat is free for everyone.
Along with its other products, Salesforce provides a Live Chat as a part of its service cloud. Salesforce Live Agent is excellent when it comes to managing leads and is easy to use. It is good for brands looking for a simple Live Chat application. However, Salesforce Live Agent lacks customizability and also falls behind on API integrations.
Proprofs Chat is among the best live chat software you can find. It is very affordable and provides an excellent value product for the money. It is geared for ease of use and has a user friendly interface on both ends of the application.
Hubspot Live Chat is a part of their CRM suite. It comes along with a knowledge base. It is very limited but is excellent for extremely small businesses. It is well designed, customizable and a visual tool making it easier to build up your live chat.
Slack is hands down one of the best ways to chat with your users. But the ‘best’ comes with a price. Slack may be a team messaging app but it also provides a live chat application.
Zendesk Chat is a very capable live chat software. However, its popularity has waned in recent years due to stiff competition. It remains a capable software for businesses.
Chanty is a team chat app for communication and collaboration within your team. Chanty has audio and video calls and screen sharing feature. You can also record audio messages in Chanty! There’s a project management feature - you can turn messages into tasks and assign them to your team mates. Chanty integrates with such powerful tools such as Trello, Asana, Dropbox and Google Drive. Chanty has an unlimited message history even in the free plan.
LiveChat is an industry leading software and remains a popular choice for the best livechat software. It is one of the more established products in this list and has been in the industry for the longest time. It is the safest choice for businesses.
Olark is the simplest software on this list. If you’re getting into live chat for the first time, get Olark. It is easy to use and offers the most basic features that go with the software. It has been geared towards smaller businesses and non-enterprise customers.
Live agent is one of the fastest live chat software out there. It is also among the best. Most users don’t really have complaints for the software and it has had stellar reviews consistently. It has been a great choice for most businesses. The party piece of LiveAgent is that it can combine both the HelpDesk and LiveChat into one which provides unique experience and helps both Sales and Customer Support communicate with each other.
Intercom has been called the best live chat software by almost everyone that has ever used it. It should have been at the top of the list if this list was ranked. It has an attractive interface and is easy to set up and use.
Drift is another contender for the best live chat software. What sets Drift apart is not the product itself but rather the customer support. They have one of the best customer support teams in the business.
SnapEngage is a simple live chat software that is easy to set up, navigate around and use. It’s party piece is its analytics. SnapEngage provides some of the best analytics among all the software in the list.
PureChat is a live chat software that is completely online. It is easy to use, extremely customizable and an excellent choice for small businesses.
Bold360 is a good choice for businesses that will scale up in the future. It is also very versatile offering some of the most customizable interfaces of any software. You can literally change anything you want.
Comm100 isn’t among popular live chats but in itself is a very feature rich live chat software. There’s not much to say about Comm100 although it does have 2 major drawbacks.
Freshchat provides both chatbots and live chat. It’s live chat application is among the most fluid live chat systems out there. It is excellent to use and must be on the shortlist for businesses looking for an advanced live chat system.
Zoho’s SaaS software are very popular. It’s no surprise that their live chat makes it to this list. Given their prowess at making software it is difficult to point out cons in their live chat.
Kayako live chat is fairly underdeveloped. It’s still new and Kayako is more inclined towards providing a help desk solution. On its own Kayako’s live chat gets blown out of the water since there are excellent alternatives for a similar price point.
The name of the software may be a little on the nose, but LiveHelp now is an excellent Live Chat. It does exactly what you need to do. It’s affordable too.
Velaro’s Live Chat is more suited to sales than to customer support. While it can be used for both, it’s just better. However, Velaro isn’t a really strong candidate when put up against other competitors in this list. It loses out on a confusing user interface.Conclusion
That was our list for Live chat software for 2020. The reason we are able to list so many live chat software is due to the fact that everything that can be done in livechat has already been done. All possible functionalities in Live chat are already in almost every software. The one for your business depends on your use case. All in all, if you want the newest live chat software, we would recommend our own. Try out Appy Pie Live Chat.Citations:
CrazyEggTrustRadiusCapterraG2Related Articles
- Chatbot vs Live Chat: The Right Choice for a Small Business
- A Quick Guide to Live Chat Software [With Benefits and Features]
- Live Chat Software: The Complete Beginner’s Comprehensive Guide
- Top 15 Reasons Why Live Chat Will Benefit Your Business
- How Live Chat is Important for Your Sales Team?
- How to Add Live Chat to Your Website
- How to Add LiveChat to a Website in 7 Simple Steps?
- Why Live Chat Is Important for Seamless Customer Experience?
- Top Live Chat Benefits For Your Business
- How To Add Facebook Live Chat To Your Website in 10 Minutes
- How to integrate Livechat using SDK for Android and iPhone?