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Best Video Editing Apps for Professionals and Amateurs in 2023

By Snigdha | October 3, 2023 5:24 am
Best Video Editing Apps & Software

Content is King - A cliche that has stood the test of time. But the type of content that reigns supreme today is video content. Marketers who incorporate video into their campaigns experience 34% higher conversion rates (Source). Whether you're a professional video editor or an amateur content creator, having the right video editing app at your disposal can make all the difference in crafting stunning videos. With the plethora of options available today, choosing the best video editing apps for [...]

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Best Web3 Apps & Products You Must Know

By Abhishek | September 29, 2023 10:41 am
Best Web3 Apps & Products

The term Web3 has become a buzzword that's shaking up how we interact with the internet. Web3, often hailed as the next evolution of the internet, is all about decentralization, blockchain technology, and user empowerment. With the rise of Web3, a new breed of applications has emerged, promising a more secure, transparent, and user-centric online experience. It is expected that by 2030, the total worth of Web3 will have reached $81.5 billion (Source). In this blog, we will explore the best [...]

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Top 10 Benefits of a Knowledge Base for Your Business

Neeraj Shukla
By Neeraj Shukla | September 29, 2023 10:20 am

In today's business landscape, customer experience is a pivotal concept that can make or break a company's success. It's well-established that retaining existing clients is more cost-effective than acquiring new ones. Achieving this retention largely hinges on consistently delivering exceptional customer experiences at every touchpoint. A robust and professional knowledge base serves as the foundational pillar for ensuring these positive interactions. In this article, we will explore the myriad [...]

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How to Choose the Best Knowledge Base Software for Your Organization

Neeraj Shukla
By Neeraj Shukla | September 29, 2023 7:50 am

In the digital age, where information is king, having a robust knowledge base is crucial for organizations of all sizes. It not only empowers your customers to find answers independently but also streamlines internal knowledge sharing among your teams. However, choosing the right knowledge base software for your organization is a pivotal decision that can significantly impact your customer support, employee productivity, and overall operational efficiency. In this blog, we'll walk you throug [...]

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Top 10 Knowledge Base Metrics to Measure

Neeraj Shukla
By Neeraj Shukla | September 29, 2023 6:24 am

Improving knowledge base performance through well-defined Key Performance Indicators (KPIs) is indeed crucial for enhancing customer support and overall business efficiency. By setting specific KPIs to benchmark your knowledge base's performance, you gain valuable insights into its effectiveness. This data-driven approach enables you to identify areas that need improvement, reduce customer inquiries, and streamline support processes. From content quality assessments to optimizing search function [...]

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How to Build a Powerful Customer Service Knowledge Base in Easy Steps

Neeraj Shukla
By Neeraj Shukla | September 29, 2023 5:08 am

Building a powerful customer service knowledge base can indeed be a challenging endeavor. Managing and maintaining knowledge base articles requires ongoing effort, and crafting professionally written content with a consistent tone and appearance takes time. However, the rewards are substantial. A well-structured knowledge base empowers customers, reduces support workloads, and enhances overall customer satisfaction. It's a long-term investment in providing exceptional customer support and stream [...]

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