With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
The Firebase Realtime Database lets you build rich, collaborative applications by allowing secure access to the database directly from client-side code.
Firebase Realtime Database IntegrationsFreshservice + Firebase Realtime Database
Create or Replace Firebase Realtime Database Record to Realtime Database from New User in Freshservice Read More...Freshservice + Firebase Realtime Database
Create or Replace Firebase Realtime Database Record to Realtime Database from New Ticket in Freshservice Read More...Freshservice + Firebase Realtime Database
Create or Replace Firebase Realtime Database Record from Realtime Database from Update Ticket to Freshservice Read More...Freshservice + Firebase Realtime Database
Create or Replace Firebase Realtime Database Record from Realtime Database from Update User to Freshservice Read More...It's easy to connect Freshservice + Firebase Realtime Database without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers on updation of a child object in firebase realtime database.
New Child Object in a Firebase Realtime Database
Creates or replaces a child object within your Firebase Realtime Database.
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(2 minutes)
Freshservice is a mobile application which provides real time service to the customers. The customer information management system helps the business to improve their services by providing real-time information of the customer. The business can get updates about their customer from their applications. Besides, the business can see the feedbacks from customer in their applications. This makes the business more convenient for the customers.
As Freshservice is mainly used for customer feedback management, so here we will discuss how Freshservice works with Firebase Realtime Database to cplect customer feedback data into our application. In this paper, we will describe how to integrate Freshservice and Firebase Realtime Database with step-by-step instructions.
The integration of Freshservice and Firebase Realtime Database requires some specific steps. First of all, you need to choose your own Firebase Realtime Database project. Then create a Firebase project in Firebase conspe. After that, you need to add your application to your own project in Firebase conspe. Then you need to use the Google services plugin and add Firebase to your app as shown below:
<script src="https://www.gstatic.com/firebasejs/3.5.0/firebase.js"></script> <script> var app = firebase.initializeApp({ apiKey. "AIzaSyBqAJwGcNt2i8Y9u7KUcWxo4M_eYrhO91rQ", authDomain. "firebase-project-123456.firebaseapp.com", databaseURL. "https://firebase-project-123456.firebaseio.com", projectId. "firebase-project-123456" }); </script>
Now go to Firebase conspe and navigate to API section in your app. Then choose Authentication tab and enable Email & Password Authentication Service as shown below:
Now you need to create an account in Freshservice Cloud, then sign up for Freshservice Cloud on your computer or mobile device and set up your account information as shown below:
After that, you can use the sample code below to show all the values of Firebase Realtime Database in your HTML page:
<!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <title>Firebase Realtime Database</title> <script src="https://www.gstatic.com/firebasejs/3.5.0/firebase-app.js"></script> </head> <body> <div id="root"></div> <script> // Initialize Firebase var config = { apiKey. 'AIzaSyBqAJwGcNt2i8Y9u7KUcWxo4M_eYrhO91rQ', authDomain. 'firebase-project-123456.firebaseapp.com', databaseURL. 'https://firebase-project-123456.firebaseio.com' }; firebase.initializeApp(config); var ref = firebase.database(.ref(); var docRef = ref.child('test'); var usersRef = ref.child('users'); // Add new user docRef.set({ firstname. 'Firebase', lastname. 'Realtime Database' }); // Read all the users var data = []; for (var key in usersRef. { var value = usersRef[key]; data.push({id. key, firstname. value['firstname'], lastname. value['lastname']}); } var userData = JSON.stringify(data); document.getElementById('root'.innerHTML = '<ul>'; for (var i=0; i<userData.length; i++. { document.getElementById('root'.innerHTML += '<li>' + userData[i].id + ' ' + userData[i].firstname + ' ' + userData[i].lastname + '</li>'; } document.getElementById('root'.innerHTML += '</ul>'; </script> </body> </html>
Now you can run this HTML page on your localhost, then you will see all the users of Firebase Realtime Database are listed as fplows:
In this paper, we have learned how to integrate Freshservice and Firebase Realtime Database through step-by-step procedures as above mentioned. From this example in the paper, we can know that with these two tops we can easily integrate our applications very quickly and conveniently to each other without any difficulties and problems in our work processes.
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