How to Add Appy Pie Live Chat Software to Your Website?

  1. Sign up Appy Pie Live Chat account

    Create an Appy Pie Live Chat account with your official email address.

  2. Customize the Live Chat window the way you want.

    Give your live chat the look you want by branding it with your logo and colors.

  3. Copy the chat code and paste it into your website’s HTML.

    That’s all there is to it! Your live chat is now active.

Create the Best Customer Experience with Appy Pie Live Chat

Interact with your visitors in real-time

Interact with your visitors in real-time

Engage your website visitors in real time, and help them make an informed decision about your product or service. Encourage them to start a conversation with you, so you can offer your assistance and gather valuable feedback to improve the overall customer experience without

Segment Your Website Visitors

Segment Your Website Visitors

Understand the people who are visiting your websites and segment them into categories. You can define these categories according to your requirements, helping you create unique and personalized live chat experiences for your customers. This helps you prioritize your live chat conversations and focus on leads who are most likely to convert.

Get Started
Connected Communication Across Any Channel

Connected Communication Across Any Channel

Add Live Chat to your website or mobile app and leverage your Customer presence on various social channels including WhatsApp, Facebook, Twitter and more. Appy Pie Live chat software is a powerful tool that enables you to connect with your customers in real time, regardless of where they are.

Customize Your Customer Experience

Customize Your Customer Experience

Get to know about your customers and make changes according to their requirements. Appy Pie Live Chat software has been designed keeping your customers in mind. You can use this app to get to know about your customers, their requirements and make changes according to their needs.

Do More with Live Chat Analytics

Do More with Live Chat Analytics

Appy Pie Live Chat also comes with a powerful reporting system that gives you insights into your customer’s behavior. You can see what pages they are visiting, how long they are spending on your website, and what kind of queries they have. This data can help you improve your website and live chat experience.

Get Started
Boost your Team Productivity

Boost your Team Productivity

Live Chat Software is a revolutionary way of communicating with your customers in real-time. By adding web live chat software, you can provide a richer, more engaging experience to your customers, without spending a fortune on customer support. This way you can improve your team productivity and build a better workplace environment.

Benefits of Appy Pie Live Chat’s Data Enrichment

Why you should use Appy Pie’s Live Chat Software?

  • twice as effective

    Twice as effective

    Each lead that you obtain from Appy Pie Live Chat is 2x as likely to convert into a sale. The extra information allows you to start your sales conversations earlier.

  • Built-in analytics

    Built-in analytics

    Appy Pie Live Chat comes with built-in analytics to help you understand the data you’ve collected. It also deanonymizes data before transferring it to your sales teams or analytics software.

  • Limitless widget customization

    Limitless widget customization

    You can play with different colors and designs to customize your live chat widget as per your business preferences. Create the perfect widget for your website in just a few clicks, all without any coding.

  • Chat ratings

    Chat ratings

    Visitors can share their feedback and provide ratings for the chat they were part of. These can help you further optimize your sales and support team performance and, as a result, improve your customer experience.

  • Detailed visitor list

    Detailed visitor list

    Appy Pie Live chat for website provides you with a unique visitor list that lets you chat with people that visited your website multiple times without initiating a chat. With this list, you can proactively approach these users to try and convert them to leads.

  • Mobile SDK – Chat Box For Mobile Apps

    Mobile SDK – Chat Box For Mobile Apps

    Appy Pie Live Chat provides a chat box for mobile apps as well as websites. This is done by installing the software development kit (SDK) in your mobile app. Once you do this, you can start chatting with your app visitors in minutes.

Why Your Business Needs a Live Chat?

Interestingly enough, Live Chat is not a new technology. In fact, it has been around for quite some time. However, live chat software for website has only recently started to gain popularity with businesses due to its ability to provide an instant connection with customers. Live Chat software offer a great way for businesses to interact with their customers and provide them with a great user experience, while also providing valuable insights into customer behavior.

One of the main reasons why do your business needs Live Chat is because it offers customers a way to resolve issues without having to wait on hold or wait for an email response. This means that they can get a quick response from a customer service representative without having to wait on hold or wait for a response by email. This can save customers time and frustration, which can lead to repeat customers.

Live Chat service also offers businesses a way to track customer behavior. This information can be used to improve the customer experience, as well as to improve the overall customer service that a business offers. Live Chat software can help businesses to understand what customers are saying, how they are feeling, and what they are looking for. This information can then be used to improve the customer experience.

As you can see, there are many reasons to integrate the best Live Chat software in your business You should consider adding this technology to your customer service arsenal if you want to improve your bottom line. Appy Pie’s Live Chat Software is a great way to provide customer support and engage with your website visitors in real-time. Our live chat software is easy to use and offers a variety of features that will help you offer the best possible customer experience.

Go Premium with Appy Pie Livechat.

FREE
0/agent/month

 

Test-Drive Mode
Send/receive attachments
Send/receive emojis
Advanced widget customization
Browser Notification
PREMIUM
Install widget in Live mode
Custom roles available
Unlimited chat history
Preset roles
Chat forms
User consent
Email notifications
Download transcript
Email support
Live agent support
Book Appointment for widget setup guidance
Install widget on third party CMS – WordPress, Shopify, Wix, Squarespace, Godaddy, Weebly, etc.
Install widget on Social media platforms like Facebook, etc.
Send/receive attachments
Send/receive emojis
Advanced widget customization
Browser notifications

Frequently Asked Questions

What is LiveChat used for?

Live chat can be used for two primary purposes – customer support and marketing. You can answer customer questions about your products and services, solve customer problems or issues quickly and assure them that you are always available for assistance through live chat. When it comes to marketing, live chat can be used to reach out to visitors with lucrative offers, discount coupons, information about upcoming events or deals, and more! Live chat lets you build a relationship with your site visitors.

How to Add Live Chat to Your Website?

Here are the three simple steps to add live chat to your website:

  1. Log in or sign up with Appy Pie Live Chat
  2. Use your official email address to create an account and log in to Appy Pie Live Chat.

  3. Customize your live chat window
  4. Edit the look and feel of the live chat window, add your brand logo, change theme colors, and more.

  5. Copy & paste widget code to website HTML
  6. Once you are happy with the way your live chat window looks, you only have to copy and paste the Live Chat code into your website HTML, and you are ready to talk to your site visitors!

How much does it cost to add live chat to a website?

Appy Pie Live Chat is highly affordable, and it costs only $7 per agent per month to add live chat to your website.

What is the best live chat software to choose?

Appy Pie Live chat is the best live chat software, and here are the reasons why:

  1. 2x effective
  2. The leads you acquire through Appy Pie Live Chat are twice as likely to convert into a sale. So you get double for the same effort!

  3. Analytics
  4. Keep an eye on the performance of your live chat widget with built-in analytics. All this data from the analytics will let you make informed decisions to improve the performance of your live chat.

  5. Unlimited customizations
  6. You can make multiple changes, updates, and tweaks to your live chat widget. Add your brand logo, change the avatar, play around with different color themes, explore different greeting messages, and do more to get the perfect live chat widget for your website.

  7. Ratings & feedback
  8. Let the website visitors leave a rating or feedback for your agents before they conclude a conversation. Good ratings provide a boost, and feedback gives them an opportunity to improve upon their weak areas.

  9. Detailed visitor lists
  10. Appy Pie Live Chat provides you with a detailed visitor list which you can use to connect with later and convert into leads or even a sale.

  11. Retargeting advertising
  12. Anyone who comes to your website but does not respond to live chat will be added to an advertising list. You can use this list to retarget them and convert them into a sale.

How does live chat work on a website?

Once your live chat widget is ready, you only need to copy the widget code and paste it into your website HTML. This would ensure that your executives or agents can prompt the site visitors with an interesting greeting message and start helping them to make a buying decision.

What is Live chat?

Live chat software also known as live chat support enables businesses to interact with their customers in real time. You can use live chat software to start conversations with new website visitors and provide support to existing customers. It is a great way to build relationships with potential or existing customers, and provide them with the information they need in real-time.

It creates a real-time, interactive environment where businesses engage their customers in a meaningful way. Live chat software also allows businesses to monitor, record, and analyze all the live chat sessions. The data generated through live chat can help businesses understand the consumer behavior, requirements, and preferences of their customers.

Why You Should Add a Live Chat to your Website

Phone and email support don’t just add to the wait time. These methods involve a lot of back-and-forths, which eventually leads to an increase in resource spending. It’s time, and money is the time! If you provide phone support, you will need to hire a bunch of customer support representatives. Remember that one agent can only handle one customer request at a time.

However, live chat support provides a lot of advantages over the phone and email support. It ensures more efficient and cost-effective customer service than the phone and email supports systems.

According to Forrester Research, live chat support is the most efficient way to provide customer service and support to customers. The research firm found that live chat support helped companies reduce their customer service and support costs by 17 to 30%. The study also found that live chat support helped companies increase their customer satisfaction levels by 20% and customer loyalty by 25%.

Put simply, Live chat support is designed to assist businesses in providing a more personalized experience to their customers. Customer service representatives can use live chat support software to address each customer’s specific needs and concerns in real time.

Benefits of live chat software

With live chat software, you can reach a customer directly in the middle of the buying process. This is when the customer has made the decision to buy, which means they’re more susceptible to your sales pitch than at any other point in the process. If you connect with them during this period, you can boost conversions and increase profits.

Live chat software also allows you to provide customer service that’s much faster than email. When a customer has questions about a product or about placing an order, live chat can help you resolve issues quickly. This can be very useful for customers who are on the fence about buying from you and may be persuaded to close a sale if they receive good service.

Let’s take a look at the top benefits of live chat for customer service teams:

Live chat Increases Customer Engagement

One of the most important benefits of live chat is that it can help you increase customer engagement on your website or app. By providing a way for customers to ask questions and get answers in real time, you can encourage them to stay on your site longer and explore more of what you have to offer. Customers who have a positive experience with your brand are more likely to return in the future and recommend your products or services to others.

Live chat can help you Increase Sales and Conversions

Another important benefit of live chat is that it can help you increase sales and conversions. By providing a way for customers to ask questions and get answers in real time, you can encourage them to make purchases or take other desired actions. In addition, live chat can also help you close sales more quickly. By engaging with customers in real time, you can overcome objections and address concerns that may otherwise cause them to hesitate or cancel an order.

 

Live Chat Helps You To Understand Your Customers Better

Another great benefit of using live chat is that it can help you to understand your customers better. When you are able to monitor conversations between customers and your support team, you will be able to see what types of queries are being asked, how long it takes for queries to be answered, and what topics are being discussed the most. This information can then be used to improve your customer service processes and make sure that you are providing the best possible experience for your customers.

 

Live Chat can help you Reduce Customer Support Costs

Using live chat software is a cost-effective way to provide customer service. It allows you to interact with your customers at all times, even when you are outside office hours. This makes it easy for you to solve problems including billing discrepancies and technical issues, thereby improving customer satisfaction and loyalty. This is something that wouldn’t be possible if you had a call center or an email support system.

 

Live Chat boosts Customer Loyalty

A happy customer refers other people to you, resulting in more and more sales for you. Including a live chat feature on your website can help boost customer loyalty and customer satisfaction, as it allows customers to quickly and easily get in touch with your company for help or questions. This can help create a more positive customer experience, as customers will feel like they can easily get the help they need without having to search for contact information or wait on hold for customer service.

 

Live Chat Reduces Customer Churn Rate

Offering live chat on your website can help to reduce customer churn rate. This is because live chat provides customers with a way to get their questions answered in real-time, which can help to resolve any issues they may have. Additionally, live chat can help to build trust between you and your customers, as they can see that you are available to help them. As a result, customers are likely to stick with your brand for longer periods of time. Consequently, this leads to reduced customer churn rates.

 

Live Chat Improves Operational Efficiency

Implementing a live chat software solution into your business can help you to increase operational efficiency by reducing the amount of time that your customer support team spends answering calls and queries. Live chat also allows you to provide customer service around the clock, even when your office is closed. This can be a major benefit for businesses that operate in different time zones or operate 24/7. This helps in increasing productivity and efficiency among all the employees.

 

Live chat provides Real-time Insights

Live chat provides real-time insights into customer behavior Another advantage of using live chat is that it provides real-time insights into customer behavior. You can see which channels they use most often and what kind of issues they’re facing. This information can help you tailor your support services and make them more effective. You can also use it to improve your marketing campaigns and target your audience more effectively.

 

Live chat increases Customer Satisfaction Score

With the help of live chat, you can provide your customers with instant support, which is so important for online shoppers. Live chat is an excellent way to resolve any problems that may arise during online shopping, and it can also be used to provide general customer service and improve your overall customer experience. This is because customers feel more satisfied when they can get their questions answered in real-time, rather than having to wait for a response via email or phone.

 

Increase Website Traffic

If you want to increase traffic to your website, then you need to consider implementing live chat. Live chat provides an opportunity for you to engage with your website visitors in real-time. This allows you to build rapport and trust with potential customers, which can lead to increased sales and conversions. Additionally, live chat can help you generate leads and capture customer information, which can be used to market your products and services in the future.

 

Live chat use cases: How to use live chat software

There are many ways you can use live chat software on your website. Here are a few ideas:

 

To answer customers’ questions

While some of your customers may have questions before they buy, most will have questions after they buy. That’s why it’s important to have a way for customers to get answers after they place an order. If you don’t have a live chat agent available, they may be reluctant to contact you via email or phone, and they may leave negative feedback instead of contacting you.

By using live chat software and having an agent available when customers need assistance, you can avoid losing sales from frustrated customers who don’t have anyone available to answer their questions and address their concerns. Having someone available to answer their questions can also make or break the customer experience and make them more likely to come back for another purchase in the future.

 

To increase engagement with customers

While live chat software is primarily used for customer service, you can also use it to engage with your customers during their buying process. A great way to do this is by asking questions that relate directly to them, such as “What reason did you give for purchasing this product?” Polls and surveys allow you to get insight into how your customers feel about specific aspects of your business, including your products and services, messaging, and even marketing campaigns.

Having a live chat agent available during this step can help ensure that people participate in your polls and surveys so that you can develop better products and services going forward. This will allow you to build stronger relationships with your customers and improve your brand reputation through additional reviews and social media interactions. If a customer feels like their voice has been heard after answering one of these questions, they’re more likely to come back for another purchase in the future.

 

To handle customer complaints before they escalate

Live chat software is also useful during the post-purchase stage because it allows your agents to address customer complaints before they escalate into larger issues that could cause problems for your business in the long run. Many companies find that some of their biggest losses occur when customers receive poor service or products and then go online or share their frustrations with others on social media.

As soon as a potential customer contacts you about a problem, it’s best to resolve it right away so that it doesn’t get worse over time due to delayed responses or lack of attention on your part. Live chat agents can take care of this issue while it’s still small so that it doesn’t become something bigger over time that could affect other aspects of your business in the future, such as referrals from satisfied customers or positive reviews from others who hear about this experience through word-of-mouth marketing channels.

 

To Provide 24/7 Customer Support

Live chat is a very useful way for you to provide support to your customers. It is the best way to stay available for your customers no matter what time it is or what time zone they are in. With live chat, you can offer 24/7 support to your customers. This is a great way to build trust with your customers and keep them coming back to your website.

This is a great way to build trust with your customers and keep them coming back to your website. Second, live chat is a great way to increase customer satisfaction. Studies have shown that customers who use live chat are more likely to be satisfied with their purchase than those who do not. Finally, live chat is a great way to increase sales. Studies have shown that customers who use live chat are more likely to purchase something from a website than those who do not.

 

How can live chat software help you turn website visitors into customers?

Let’s say you run an online store and you have a live chat feature on your site. You’re talking to a customer who is looking for a particular product that you sell on your site. The customer loves the product, but he is not sure which size to get. You help him choose the right size and he buys the product from you.

Now, let’s say that same customer comes back to your site a few weeks later to buy another product. But this time, he can’t find what she’s looking for. He starts to get frustrated and is about to leave your site when she remembers that you have a live chat feature. He clicks on the live chat button and asks you for help. You help him find the product she’s looking for and she buys it from you.

If you didn’t have a live chat feature on your site, that customer would have left your site without buying anything. But because you had a live chat feature, you were able to help him find what he was looking for and he ended up buying two products from you.

This way, Live chat software can help you turn website visitors into customers by providing them with the help they need when they need it.

How can live chat software help you turn website visitors into customers?

Let’s say you run an online store and you have a live chat feature on your site. You’re talking to a customer who is looking for a particular product that you sell on your site. The customer loves the product, but he is not sure which size to get. You help him choose the right size and he buys the product from you.

Now, let’s say that same customer comes back to your site a few weeks later to buy another product. But this time, he can’t find what she’s looking for. He starts to get frustrated and is about to leave your site when she remembers that you have a live chat feature. He clicks on the live chat button and asks you for help. You help him find the product she’s looking for and she buys it from you.

If you didn’t have a live chat feature on your site, that customer would have left your site without buying anything. But because you had a live chat feature, you were able to help him find what he was looking for and he ended up buying two products from you.

This way, Live chat software can help you turn website visitors into customers by providing them with the help they need when they need it.

How to Choose the Right Live Chat Software for Your Business

If you own a business, you are probably aware that live chat software is one of the most important customer service tools available today. The right live chat software assists businesses in lowering operating costs, increasing customer satisfaction, and increasing sales.

However, not all live chat software is created equal. Some live chat software is more effective than others; some live chat software is more expensive than others, and some live chat software is incredibly complex to set up and use.

When choosing a live chat solution for your business, it’s always very subjective and depends on your objectives. But there are several features that are an absolute must. Check them out:

1. Visitor tracking: Visitor tracking is a feature that allows you to see which pages your visitors are viewing in real-time. The live chat software provides you with an interface through which you can monitor the activities of your website visitors.

2. Proactive Chat: This live chat feature is designed to engage with your customer in a proactive way. By engaging with your customer, you can build a relationship with them and increase the chances of them becoming loyal customers.

3. Chatbot: This feature allows you to create a chatbot for your site. You can use a chatbot to answer common questions, such as “What is your return policy?” or “How do I track my order?” Chatbots can also be used to upsell products and services.

4. Message Templates: This feature allows you to create templates for your messages. This can be a great way to save time when sending messages to customers.

5. Message History: This live chat feature allows you to view a history of all the messages you’ve sent to customers. This can be a great way to track your conversations and see what’s working and what’s not.

6. Offline Forms: Offline forms are a great way for businesses to collect contact information from website visitors. An offline form may include fields such as first and last name, email address, phone number, and comments. If desired, a message can be displayed to the visitor informing them that someone will contact them soon.

7. Chat Monitoring: It’s critical to keep an eye on what your agents are doing when using live chat software. You want to know if a customer is unhappy with the service they are receiving. Chat monitoring informs you in real-time who among your customer service representatives is offering their services. This feature is available in live chat software and allows you to see which of your agents are available and which are not.

8. Chat Rating: Chat rating is an important feature of live chat software that allows your customers to rate the quality of their interaction with your support agent. It assists businesses in determining the quality of their customer interactions and, more importantly, which agents are delivering the best support.

9. Chat Routing: You can use this feature to transfer a customer chat to another available customer support agent or to automatically redirect clients to the most appropriate agent for their issue. Chat routing allows you to provide better customer service and improve your workflows. It also allows you to increase your sales and improve your customer relationships.

10. Canned responses: This feature in Live Chat helps you to create pre-written responses that you can use to respond to a customer’s message without having to type out the entire response. This can be especially useful if you find yourself sending the same message over and over again.

11. File sharing: One of the most important features that have been added to live chat is the file sharing feature. This feature allows you to quickly share images, videos, PDFs, and other files with the customer through the chat interface. This makes the whole process of dealing with customer queries much easier and faster.

12. Auto-Responders: Another important feature that has been added to live chat is the ability to set up auto-responders. This helps you respond to customer queries automatically without having to manually type out every response. This saves a lot of time and also ensures that you do not miss out on any customer queries.

13. Smart triggers: Small triggers are an important feature in live chat software because they allow you to automatically trigger a greeting message to visitors on your website when certain conditions are met. These triggers can be based on the visitor’s location, the page being visited, referring URL, and more.

14. Queue Time: Queue Time feature in live chat allows you to add a waiting time for your visitors on your live chat interface. This allows you to let them know that you are busy with other chats and will attend to them soon.

Usability Factors to Consider in Live Chat Software

 

  1. Ease of Use
  2. Nobody wants to waste time figuring out how to use live chat software. Even if you lack technical skills, the best software should be simple to learn and use. It all comes down to software simplicity and effectiveness. Check to see if you can use the software without much assistance from the service provider before purchasing it. In the long run, this will save you time and money. You will not need to hire an in-house technical employee to operate the system.

  3. Mobile-Friendly
  4. Every member of your team, regardless of device type, should use live chat software. It is best to be cautious when selecting software because some do not support all mobile devices. This will assist you in selecting the appropriate software that all of your employees can access from any mobile device and any location. It is an efficient method of ensuring that your team maintains constant communication with customers, resulting in increased engagement, stronger relationships, increased sales, and leads.

  5. Security Features
  6. One of the first things to consider when selecting a live chat software is security features. This is because, as technology has advanced, hackers have seen online security flaws as an opportunity. These hackers were able to gain access to people’s personal information and use it for malicious purposes. As a result, the best live chat software should be able to offer security features that will help protect their customers and their information from hackers.

  7. Custom Options
  8. For businesses, branding is essential; all elements of your website, including your live chat interface, must provide a consistent visual experience. Choosing a live chat that is customizable is critical so that you can consistently promote your brand image by customizing languages, chat banners, styles, colours, and fonts, among other things.

  9. Onboarding
  10. Choose a tool that’s easy to use so you won’t have to undergo a long learning curve in understanding and setting it up. There are many options that can be easily integrated into your website by copy-pasting chat codes on the web page which lets you initiate it within a few minutes.

  11. Multi-Channel Support
  12. Your customer support system can be simple or multi-channel. Consider your business requirements when deciding what type of chat support you require. Some provide additional features and functions to provide 360-degree support, such as call-back support, knowledge base integration, and NPS surveys.

  13. Integration Capabilities
  14. Integrating your live chat seamlessly with an existing business platform is critical to getting the most out of your live chat solution. It’s the only way to optimize workflows, reduce manual effort and maintain the quality of your customer service. The good news is, most live chat solutions offer a wide range of integrations.

 

What are the key performance indicators of live chat software?

 

The key performance indicators (KPIs) of live chat software are the metrics used to measure the success of the software in meeting its objectives. The KPIs for live chat software vary depending on the specific goals of the software but may include metrics such as

  1. Number of chats: The number of chats is a key metric for live chat support. It helps managers and team leaders track how well their team is doing in providing customer support and how much live chat is being used overall. Chats can be tracked in a number of ways, including through customer satisfaction surveys, customer support ticketing systems, and live chat software.

  2. Agent utilization rate: Agent utilization rate is one of the most important factors for success in live chat. Having a high agent utilization rate ensures that agents are being utilized as efficiently as possible. The agent utilization rate is a good way to see how productive your agents are and how much time they are spending on calls.

  3. Average wait time: Wait time, which measures how long visitors wait in line, has a significant impact on customer satisfaction. Almost 80% of Americans consider speed to be one of the most important aspects of a positive customer experience. The wait time report includes an important metric called average wait time. The wait time report provides information on the average and longest wait times within a given time range.

  4. Average chat time: Average chat time is a metric used to assess agent performance that refers to the average amount of time each agent spends on a chat. By tracking average chat time, you can help ensure that customer issues are resolved quickly and concisely.

  5. First contact resolution: First-call resolution (FCR) is an important call center performance metric and element of a customer support system that measures the percentage of customer service calls that are resolved by the first customer service representative (CSR) during the initial call.

  6. Invitation acceptance rate: Your invitation acceptance rate is the frequency with which your chat invitation is accepted and used, and it tells you how well you target customers who require assistance. So, if no one is using your chat, this could be a problem. If your chats are not being picked up by agents, you can detect this through the invitation acceptance rate. If that’s the case, you may need to make some strategic adjustments.

  7. Sales conversion rates: Perhaps the most commonly used metric, conversion rates give you an insight into how effective your live chat team is at converting chats. The higher the number, the better your team is performing.

  8. Customer satisfaction score: Live chat Customer satisfaction score (CSAT) feature in our live chat software allows you to know what your visitors think about your customer service. This helps you to improve the quality of support services you provide.

  9. Peak Hour Traffic: Knowing when you get the most chats, just like knowing when you get the most emails, can be very useful for live chat. This is where peak-hour traffic comes into play. Peak hour traffic indicates when your customers are most active, and when you will most likely require the most employees, or hire people in specific time zones to cover it.

  10. Customer Retention Rate: Customer Retention Rate (CRR) The customer retention rate tells you how likely your customers are to keep using your live chat service after they’ve had a few conversations with you. To calculate it, simply divide the number of customers who kept using your live chat service after 3 months by the total number of customers who started using it during that period. The resulting number will be your customer retention rate. The higher it is, the better.

Key Live Chat Statistics

Digitalization and technological advancements are changing the way businesses communicate with their customers. This has put pressure on businesses to be faster and more responsive to customer queries, complaints and suggestions. And, this has given rise to the demand for live chat support services.

With live chat support services, businesses can manage customer queries, complaints and suggestions 24/7. Live chat support services provide a unique way of engaging customers and providing them with a personalized experience.

Live chat support services help businesses to build strong relationships with their customers and create a sense of loyalty among them. It also helps businesses to increase their sales and revenue.

Live chat support services are becoming increasingly popular because they offer a quick and easy way for businesses to engage with their customers. In addition, they offer a cost-effective way of providing customer support. Implementing live chat software reduces friction and is a better way to communicate with customers.

Here are some of the most important live chat statistics you need to know:

Live chat usage statistics

 

  • When initiating a live chat, 60% of customers expect an immediate response.

  • B2B companies account for 61% of live chat clients.

  • B2C accounts for only 33% of the total.

  • Live chat is used for sales by 74% of B2C companies and 85% of B2B companies.

  • In 2020, the average company received 8,423 chat messages per month.

  • By 2023, the live chat industry is expected to be worth $997 million.

  • 60% of businesses have been using live chat for less than a year.

  • 87% of businesses use live chat to connect with customers in real-time. 61% of businesses use live chat to increase sales and conversions.

  • Reference by Statista

Live Chat Conversion Statistics

 

  • Customers are 63% more likely to return to a website that offers live chat than one that does not.

  • According to Forrester Research 44% of online shoppers, “having questions answered by a live person while in the middle of an online purchase is one of the most important features a website can offer.

  • Customers who were proactively invited to chat were 94% satisfied with the experience.

  • Buyers who use live chat are 40% more likely to make an online purchase compared to 22% of buyers who have never chatted.

  • As per ICMI Live chat increases revenue per chat hour by 48% and conversion rate by 40%.

  • Reference by Forrester

Live Chat Customer Satisfaction Stats

 

  • 20% of shoppers prefer to contact a retailer via live chat over any other method of communication.

  • Live chat has the highest satisfaction rate of any customer service channel (73%), followed by email (61%), and phone (44%).

  • 65% of customers are more likely to return to a website with live chat options.

  • 46% prefer live chat to any other mode of communication.

  • 36% of customers said it was important that businesses provide support through “desired methods” such as live chat.

  • 29% of customers believe that information gathered during a live chat session is of better quality than what they would get during an email exchange.

  • Almost one quarter (22%) of customers simply do not like talking on the phone and that is why they resort to live chat communication.

  • More than 95% of customers say that the quality of support they receive during their live chat experience is more important than the speed with which they receive it.

  • Reference by LTVplus

Live Chat Customer Engagement Statistics

 

  • 80% of customers in the United States would pay more for a product or service to ensure a better customer experience.

  • Customers are 63% more likely to return to a website that has live chat than one that does not.

  • One of the most important features a company can offer, according to 44% of customers, is having a live chat specialist available during an online purchase.

  • Last year, 49% of American consumers changed companies due to poor customer service.

  • 40% of customers want customer service representatives to respond to their needs more quickly.

  • The customer’s perception of how they are being treated accounts for 70% of their journey.

  • Reference by Statista

Live Chat Lead Generation Statistics

 

  • 38% of customers said a live chat session led them directly to a purchase.

  • Even if they do not require assistance, 29% of customers are more likely to make a purchase from a site that offers live chat.

  • After using live chat, 51% of customers said they were more likely to make a purchase.

  • Adding live chat to your website can increase conversion by up to 12%.

  • Live chat can increase leads by 40% or more.

  • Reference by Statista

Live chat benchmark statistics

 

  • Live chat has the highest satisfaction levels compared to any other customer service channel, with 73% of customers reporting satisfaction.

  • Live chat has the fastest response time of any customer service channel, with an average response time of 42 seconds.

  • Live chat is the most preferred customer service channel, with 62% of customers preferring it over other channels.

  • The average live chat duration is 11 minutes 55 seconds.

  • Reference by ICMI

Live chat support vs. phones: Which should you choose?

 

When it comes to business, every company wants to be on the cutting edge, utilizing the latest and greatest technology to stay ahead of its competition. This is especially true in customer service, where companies are always looking for ways to improve the customer experience.

Customers nowadays expect you to meet them where they are, and where they are can vary greatly depending on who your customers are and where they live. Omnichannel customer support ensures that you meet the needs of all customers. Live chat also seems to produce decent levels of customer satisfaction rate, surpassing emails and phones.

Live chat enables agents to provide support to multiple customers at the same time, which is ideal for service departments dealing with a high volume of simple and moderate support requests. Customers hate waiting, and live chat can significantly reduce wait times while relieving agent stress.

While both phone and live chat support have their advantages, live chat support is often the better option because it allows customers to get help more quickly and conveniently. Phone support can be difficult to reach during peak hours, and customers often have to wait on hold for a long time before they can speak to a customer service representative. Live chat support, on the other hand, is available 24/7 and allows customers to get help immediately.

Why should you choose Appy Pie Live Chat for your business?

Respond to Incoming Chats Instantly

Your customers are not always available at the same time. They can chat with you at any time of the day. And if you are not online to answer them, they will get frustrated and will be forced to look for another support option. This is why you need to respond to incoming chats as quickly as possible. With the Appy Pie Live Chat, you can connect your website visitors to a designed customer support agent in just a second.

The intelligent routing algorithm determines the best operator or expert to connect with the right customers based on visitor keywords. You can also allow your website customers to chat with their dedicated account managers if they have been assigned one, the moment they log into your website using Appy Pie Live Chat. Appy Pie Live Chat also remembers the last visitor login so that they do not have to send the same information again and can connect with an operator immediately.

Third-Party Integration

You can replicate the power of your Live Chat by integrating it with third-party apps such as Facebook Messenger, WhatsApp, and other third-party apps. By doing so, companies can effectively turn live chat into a single point of contact for customers on multiple platforms.

Appy Pie Live Chat also has the ability to integrate with existing customer relationship management (CRM) systems. This allows companies to manage all customer interactions in a single platform and have a better overview of customer relations. Overall, Appy Pie Live Chat can help businesses automate customer support, sales, and marketing processes. They can also be used to provide personalized recommendations, content, and services to customers.

Multimedia capabilities

Live chat software with multimedia capabilities can provide engaging customer service experiences. Customers can use the software to share photos, videos, and other files with customer service representatives in real time. This can help representatives resolve issues more quickly and efficiently. This way, multimedia capabilities help representatives build stronger relationships with customers by allowing them to connect on a more personal level.

The Multimedia feature is very useful for both your customer support agents and visitors to share PDFs, images, audios, or videos with others if needed. This can help to speed up communication and reduce any possible confusion in real time. If you are a real estate agent, you can use this feature to share your real estate virtual tours with your visitors.

Reports and analytics

With the help of live chat software, you can improve your customer service by providing better customer support and improving your customer satisfaction.The reports and analytics features in live chat software provide valuable insights that can help you to improve your customer support strategy. You can use these features to track the performance of your customer support team, identify areas where improvements are needed, and measure the impact of your changes.

Live chat software’s reports and analytics features include the ability to track the number of chats, the average chat duration, the number of chats per agent, the number of chats per day, and the number of chats per hour. In addition, live chat software can help you track the satisfaction level of your customers and the performance of your agents.

Appy Pie Live Chat has the best reporting and analytics features that can take your business to new heights. It gives you a clear view of your customer’s queries and complaints. You can know what is trending and what is not. You can also know the demographics of your customer and know their needs.

Chat Routing

The chat routing feature allows you to prioritize and route incoming chats to the appropriate operators based on simple rules and conditions. Chats can be routed automatically to the operators who are currently handling the fewest number of chats, or they can be routed to a queue from which operators can pick them up. This ensures that the chat workload is distributed evenly among operators, allowing them to work as efficiently as possible.

Remove the need for support managers to manually track the number of chats handled by an operator. Chat routing allows you to avoid operator burnout from handling too many chats while also providing a delightful support experience to your visitors. Use chat routing to automatically place chats into queues and route them to the next available operator based on skills. With chat routing, you can route chats to an operator based on a set of criteria such as skills, location, language, and other preferences.

Seamless Customer Experience

Your live chat must be designed to provide a seamless customer experience. It should be easy for customers to find and use. The user interface should be simple and uncluttered. Customers should be able to chat with a customer service representative without having to leave the page they are on. Your live chat should be available on every page of your website. It should be easy to find and use. The user interface should be simple and uncluttered. Customers should be able to chat with a customer service representative without having to leave the page they are on.

Appy Pie Live Chat offers a seamless customer experience. It comes with a wide range of features that make it the best live chat application for your business. You can use Appy Pie Live Chat to interact with your customers in real time, track their queries, and address them efficiently. The chat application also allows you to create a personalized chat experience for your customers and helps you keep track of your customer satisfaction levels.

Team Collaboration

Live chat apps are becoming increasingly popular in the work environment, and for good reason. They offer a great way to facilitate team collaboration and allow you to stay in touch with your team members no matter where they are. However, not all live chat apps are created equal. Some lack important features that can make team collaboration difficult, while others are simply too expensive for small businesses.

When choosing a live chat app for your team, you should look for one that offers features such as group chat, file sharing, and task management. Additionally, look for a live chat that is easy to use and has a good customer service record. Finally, make sure that you live chat must offer a free trial so you can evaluate it before committing to a monthly or annual subscription.

Support Different Types of Conversations

If you’re a business that operates online, you should always be open to talking with customers. This is true in real-time chat as well. You can use live chat as an opportunity to improve your customer support and grow your business. One way you can do this is by offering short surveys at the end of each conversation. That way, you can get a better idea of what your customers want or need and how you can improve their experience.

You can also use live chat to build relationships with your visitors or customers. You might want to use it to gain feedback or get to know your customers on a personal level. These are all great ways to produce more loyal and happy customers.

Keep Track of Your Conversations With Chat History

It’s always helpful to see what was said in previous conversations so that you know where things stand with each customer or prospect. Having access to chat history can help prevent miscommunication and ensure that agents are providing good customer service. This can also be helpful in understanding customer needs and providing personalized experiences.

This feature is available in Appy pie Live Chat and makes it easy to review past conversations with customers. It can help you remember what topics were discussed, what products were recommended, and any other important details about the conversation. This can be especially helpful when dealing with customer service issues or when a customer is returning for a follow-up conversation. Having an accurate record of past conversations can help ensure customer satisfaction and build customer loyalty.

Top 30 providers of live chat software

With live chat software, you can reach a customer directly in the middle of the buying process. This is when the customer has made the decision to buy, which means they’re more susceptible to your sales pitch than at any other point in the process. If you connect with them during this period, you can boost conversions and increase profits.

Live chat software also allows you to provide customer service that’s much faster than email. When a customer has questions about a product or about placing an order, live chat can help you resolve issues quickly. This can be very useful for customers who are on the fence about buying from you and may be persuaded to close a sale if they receive good service.

Let’s take a look at the top benefits of live chat for customer service teams:

1. Appy Pie Live Chat

Appy Pie Live Chat

Appy Pie Live Chat is live chat software that allows businesses to communicate with their website visitors in real-time. It provides a variety of features, such as chatbots, canned responses, conversational tagging, and more, to assist businesses in providing a better customer experience. From observing customer behavior to live chat support, it helps businesses to keep tabs on their website visitor’s activities. It also encourages visitors to stay longer on the website by optimizing the visitor experience. It has a simple reporting dashboard that provides quick insights into your customer support performance. Using Appy Pie Live Chat businesses can reduce the overall cost of their customer support operations and increase repeat business. Best suited for small and mid-size businesses.

Key features:

  • icon In-built AI-powered live chat
  • icon Canned responses
  • icon Third-party app integration
  • icon Real-time visitor monitoring
  • icon Email notifications
  • icon Auto-assign chats to agents
  • icon Detailed reporting and analytics
  • icon 24/7 support

Pro:

  • icon Intuitive to set up and use
  • icon Customizable chat widget
  • icon automated chatbots for basic inquiries
  • icon Integration with popular CRMs
  • icon Affordable pricing plans

Cons:

  • icon No video chat support
  • icon Low collaboration options
  • icon May experience occasional downtime

2. Zendesk

Appy Pie Live Chat

Zendesk is the leading cloud-based help desk software that focuses on making doing business with you simple. It has everything you need to provide excellent customer service in one place. It enables your team to provide rich conversational experiences across your web, mobile, and social apps, allowing customers to reach you quickly. It’s simple to automate and quick to scale to meet the needs of every customer or employee.

Key features:

  • icon Enable you to stay connected on any channel
  • icon Manage all conversations in one place
  • icon Provide proactive engagement
  • icon You can provide 24-hour support
  • icon Live chat analytics to make you more efficient
  • icon Scale as your team grows
  • icon Make it fit the look and feel of your company
  • icon Do more with your live chat conversations

Pro:

  • icon Easy to set up
  • icon Customizable chat widget
  • icon automated chatbots for basic inquiries
  • icon Integration with popular CRMs
  • icon Affordable pricing plans

Cons:

  • icon No video chat support
  • icon Fewer collaboration options
  • icon May experience occasional downtime

3. LiveChat

Appy Pie Live Chat

LiveChat is a cloud-based customer service software that helps companies of any size deliver better customer support. It offers both live chat and ticketing in a single platform, making it easy for agents to assist customers through whichever medium they prefer. LiveChat also integrates with several-party applications, making it a versatile customer service solution.

Key features:

  • icon Proactive conversation
  • icon Pre-written responses
  • icon Form for offline use
  • icon Customizable branding
  • icon Capabilities for integration
  • icon Routing
  • icon Tracking

Pro:

  • icon Chat transfers
  • icon Automated follow-ups
  • icon Set agent role with every plan
  • icon Sales tracker
  • icon User-friendly

Cons:

  • icon Limited customization
  • icon No free plan
  • icon Expensive for small business
  • icon HIPAA compliance only in the Enterprise plan

4. LiveAgent

Appy Pie Live Chat

LiveAgent is a powerful and comprehensive customer support software with a rich set of features. It is a cloud-based solution that helps businesses provide excellent customer support. With LiveAgent, businesses can increase customer satisfaction and loyalty, and reduce customer churn. It covers all aspects of customer support, from ticketing and live chat to knowledge base and self-service. It also comes with a built-in CRM system to help businesses manage their customers more effectively.

Key features:

  • icon Personalized proactive chat invitations
  • icon Automated distribution
  • icon Multiple integrations
  • icon Increase customer and brand experience
  • icon Create long-term relationships through ongoing conversations

Pro:

  • icon Universal inbox
  • icon Pause
  • icon Channel report
  • icon SLA Compliance report
  • icon Analytics overview
  • icon Free trial

Cons:

  • icon Doesn’t have a desktop app
  • icon Complex user interface
  • icon Expensive for small businesses

5. Zoho Desk

Appy Pie Live Chat

Zoho Desk is an online customer service and support software that helps businesses deliver faster and smarter customer service across multiple channels. It provides a single, integrated platform for managing all your customer interactions, including phone, email, chat, and social media. Zoho Desk also includes a powerful knowledge base that helps you deliver consistent, accurate, and relevant answers to your customers. With its robust reporting and analytics capabilities, you can track and measure your customer service performance and make continuous improvements.

Key features:

  • icon Capabilities for automation
  • icon Pre-written responses
  • icon Adaptable widget
  • icon Forms of feedback
  • icon Proactive assistance

Pro:

  • icon Customizable dashboard
  • icon 100+ integrations
  • icon User-friendly interface
  • icon Unlimited enterprise features

Cons:

  • icon Advanced features in higher-tier plans
  • icon Complex customization
  • icon Integration requires technical skills

6. Tidio

Appy Pie Live Chat

Tidio is a customer experience platform that helps online businesses provide excellent customer service and convert passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue and instantly answer your customers’ most common questions. Tidio is a simple, yet powerful helpdesk solution for your team because it manages all of your customer messages in one place. It’s even more efficient with Shopify features!

Key features:

  • icon Communicate with your visitors via live chat to quickly
  • icon solve problems and sell proactively
  • icon Use pre-made chatbot strategies to increase sales
  • icon Preview carts, check order history, and recommend products directly in the chat
  • icon A simple ticketing system to manage and resolve customer requests.

Pro:

  • icon Reliable customer support
  • icon Custom branding
  • icon Robust reporting feature

Cons:

  • icon Limited export capabilities
  • icon Slow response rate
  • icon On a pricier side

7. Freshworks

Appy Pie Live Chat

Freshworks is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It is designed to make your team more productive and deliver great customer experiences. With Freshworks, you can manage all customer interactions in one place and offer personalized customer service experiences. It offers features like ticketing, customer feedback, contact management, collaboration, help desk automation, live chat, and more.

Key features:

  • icon Strong backend environment for aligned conversations
  • icon Tracking and analytics for customer insights
  • icon Live Chat functionality combined
  • icon API for unified messaging
  • icon Real-time Reports
  • icon AI-Powered Insights

Pro:

  • icon Easy customer data management
  • icon Interaction tracking
  • icon Single sign-on capability
  • icon Role-based user permissions

Cons:

  • icon Difficult to navigate
  • icon Hard to use mobile app
  • icon Limited integrations

8. JivoChat

Appy Pie Live Chat

JivoChat is a versatile live chat software that enables businesses to provide real-time customer support through various channels including live chat, phone, email, and social media. The software provides a customizable chat widget that can be easily integrated into a website or mobile app, allowing businesses to engage with their customers in real-time, regardless of their location. With advanced features like chatbots, visitor tracking, and canned responses, JivoChat streamlines the customer support process and makes it easier for businesses to manage multiple conversations at once. However, some users may find the user interface overwhelming, and the pricing plans can be complicated for those who require more advanced features.

Key features:

  • icon Multi-channel support-live chat, phone, email, Facebook, WhatsApp
  • icon Customizable chat widget
  • icon Advanced features including chatbots, canned responses, and visitor tracking
  • icon Agent productivity tools such as keyboard shortcuts, and agent-to-agent chats
  • icon Analytics tool that monitors chat volume, response time, customer satisfaction
  • icon Integrations with CRM software, social media platforms, eCommerce platforms

Pro:

  • icon Easy to customize
  • icon 100+ integrations
  • icon Powerful analytic tool
  • icon Advanced features

Cons:

  • icon Customer service response times can vary
  • icon Limited customization options
  • icon overwhelming interface

9. Userlike

Appy Pie Live Chat

Userlike Live Chat is the perfect solution for businesses looking to enhance their customer support and build stronger relationships with their customers. With its customizable chat widget, businesses can create a seamless and personalized experience for their customers. Plus, with multi-channel support, including messaging apps like WhatsApp and Facebook Messenger, businesses can stay connected with their customers wherever they are. Userlike Live Chat is a powerful tool for businesses looking to take their customer support to the next level.

Key features:

  • icon Customizable chat widgets can be easily integrated into a website or mobile app
  • icon Offers multi-channel support, including live chat, WhatsApp, & Facebook Messenger
  • icon Provides advanced features like chatbots, visitor tracking, and file sharing
  • icon Integrations with CRM software, eCommerce platforms, and social media platforms.
  • icon Analytic to help businesses optimize their customer support strategy.
  • icon Free plan with limited features, making it a good option for small businesses.

Pro:

  • icon Customizable chat widget
  • icon Multi-channel support
  • icon Integrations with third-party apps
  • icon Analytics and Reporting Free plan

Cons:

  • icon Expensive pricing plans for larger businesses
  • icon Interface may be less user-friendly
  • icon Limited customization options
  • icon Sometimes connectivity issues

10. Pure Chat

Appy Pie Live Chat

Pure Chat is the ultimate solution for businesses looking to enhance their online customer support and increase conversions. With its customizable chat widget, automated greetings, and chat routing, Pure Chat allows businesses to provide a seamless and professional chat experience for their customers. The software’s canned responses and file sharing features further improve the efficiency of customer service, while its analytics and reporting help businesses track and optimize their chat performance. Pure Chat’s integrations with popular website platforms and tools, as well as its mobile apps, make it easy for businesses to chat with their customers on the go.

Key features:

  • icon Pre-written responses to help agents save time and improve efficiency
  • icon File sharing feature to share files with your visitors
  • icon Integrate with popular website platforms such as WordPress, and Shopify
  • icon Multi-channel support to increase efficiency

Pro:

  • icon Real time analytic
  • icon Integrations
  • icon Chat routing:
  • icon Automated greetings

Cons:

  • icon Limited language support
  • icon No helpdesk feature
  • icon Higher pricing for advanced features

11. SnapEngage

Appy Pie Live Chat

SnapEngage allows you to help your customers right where they are — whether it’s on your website, Twitter, Facebook, SMS, WeChat, or Zalo. SnapEngage’s integration with various messaging platforms and social media channels also allows businesses to receive messages and notifications from these channels directly within the SnapEngage platform, making it easier to manage and respond to customer inquiries from a single dashboard. With SnapEngage’s omnichannel capabilities, businesses can improve their customer engagement and satisfaction, reduce response times, and increase efficiency by managing all their customer conversations in a single platform.

Key features:

  • icon Provide omnichannel support
  • icon A range of reporting and analytics tools
  • icon Proactive chat enables businesses to automatically initiate chat conversations
  • icon Easy integration with third-party applications

Pro:

  • icon Customizable chat widgets
  • icon Omnichannel support
  • icon Integration with third-party tools
  • icon Detailed reporting and analytics

Cons:

  • icon High cost
  • icon Complexity
  • icon Steep learning curve
  • icon Limited mobile app

12. Smartsupp

Appy Pie Live Chat

Smartsupp is a powerful live chat software designed to help businesses engage with their customers in real-time. The platform offers a range of features to help businesses provide exceptional customer support and improve their overall online engagement. With its customizability, chatbot builder, integration options, and reporting tools, Smartsupp is a comprehensive solution for businesses looking to take their customer support to the next level. Smartsupp offers a range of pricing plans to meet the needs of businesses of all sizes. The platform’s basic plan is free and includes essential features such as chat, email support, and chat history for up to 14 days.

Key features:

  • icon Customizable chat widget
  • icon Chatbots and automation
  • icon Omnichannel support
  • icon Advanced customization options
  • icon Integration with third-party tools

Pro:

  • icon Team management tools
  • icon Real-time monitoring and analytics
  • icon 14-day chat history
  • icon Multi-language support
  • icon Mobile app

Cons:

  • icon Limited chatbots and automation options in lower-tier plans
  • icon Integration with some third-party tools requires a higher-tier plan
  • icon No phone support for technical issues, only email and chat support

13. Hubspot-Live Chat

Appy Pie Live Chat

HubSpot Live Chat is a live chat software tool provided by HubSpot, a leading provider of customer relationship management (CRM) software. The live chat tool allows businesses to communicate with their website visitors in real-time and provide them with instant support and assistance. With HubSpot Live Chat, businesses can engage with their website visitors by answering their questions, providing product information, or resolving their issues in real-time. The tool is designed to provide a seamless experience for both the visitor and the business, with features like automatic chat routing, chat history, and chat transcripts.

Key features:

  • icon Route leads and customers to the right person on your team
  • icon Use chat automation to deliver fast responses to common questions
  • icon Provide real-time customer support while on the go
  • icon Integration with HubSpot’s CRM and other third-party tools
  • icon Personalized messaging and targeting

Pro:

  • icon Multi-language support
  • icon Live visitor tracking
  • icon Chatbots and automation
  • icon Mobile app access

Cons:

  • icon High cost
  • icon Steep learning curve and complexity
  • icon Limited mobile app functionality
  • icon Less effective chatbot functionality

14. Chatra

Appy Pie Live Chat

Chatra is a live chat software that allows businesses to communicate with their website visitors in real-time. With Chatra, businesses can engage with their website visitors in a personalized and efficient way. They can provide immediate support and assistance to their customers, answer their questions, and address their concerns. This can help improve customer satisfaction and increase sales. Chatra’s user-friendly interface and robust features make it an effective tool for businesses of all sizes and industries.

Key features:

  • icon Chat with your customers from one app; desktop or mobile
  • icon Answer messages sent through Facebook, Instagram, or email
  • icon Use chatbots to do routine work for you and save your time!
  • icon See who’s on your website, where they are from, and what they have in their cart

Pro:

  • icon Real-time customer engagement
  • icon Customizable chat widget
  • icon Multiple communication channels
  • icon Advanced features

Cons:

  • icon No phone support
  • icon Limited integrations
  • icon Limited free plan

15. Chaport

Appy Pie Live Chat

Chaport is a cutting-edge live chat software designed to help businesses interact with their customers in real-time. With its user-friendly interface, businesses can quickly and easily connect with their customers and provide immediate support, which can improve customer satisfaction and ultimately lead to increased sales. Chaport also offers advanced features such as automated messages, visitor tracking, and integrations with popular CRM and messaging platforms. Whether you’re running a small business or a large enterprise, Chaport can help you take your customer support to the next level.

Key features:

  • icon User-friendly interface that is easy to navigate
  • icon Ability to handle multiple chats simultaneously
  • icon Automated greetings and messages to welcome visitors
  • icon Detailed visitor information and tracking
  • icon Real-time monitoring of chat performance and analytics
  • icon Customizable chat widget design to match your brand’s style

Pro:

  • icon Chatbot integration for 24/7 customer support
  • icon Multi-language support for global businesses
  • icon Integration with popular messaging platforms
  • icon Handle multiple chats simultaneously

Cons:

  • icon Integration is mostly limited to CRM tools
  • icon Highly-priced
  • icon Limited reporting feature

16. Formilla

Appy Pie Live Chat

Formilla live chat is a versatile and powerful customer support tool that enables businesses to connect with their customers in real-time. With its user-friendly interface and advanced features, Formilla provides an exceptional customer support experience that can drive higher sales and improve customer satisfaction. With Formilla live chat, businesses can also monitor website visitor activity and proactively engage with customers through targeted messaging based on their behavior. This helps businesses to increase customer engagement and improve conversion rates.

Pro:

  • icon Marketing automation
  • icon Canned replies
  • icon Chat broadcast
  • icon Advanced customization

Cons:

  • icon Notification tone
  • icon A bit expensive
  • icon Control of chats

17. HelpCrunch

Appy Pie Live Chat

HelpCrunch is a powerful live chat and customer communication tool designed to help businesses enhance their customer support and increase sales. The platform offers a range of features, including customizable chat widgets, automated greetings and responses, and chat routing, to help businesses provide real-time support to their customers. This live chat platform integrates with popular CRMs and eCommerce platforms, making it easy for businesses to manage customer interactions and track their customer’s journeys.

Key features:

  • icon Customizable chat widget to match your branding
  • icon Automated greetings and responses
  • icon Chat routing to ensure customers receive timely and relevant support
  • icon Powerful reporting and analytics to better understand customers
  • icon Integration with popular CRMs and eCommerce platforms
  • icon Support multiple communication channels

Pro:

  • icon Engage with visitors proactively
  • icon Offer-intuitive self-service
  • icon Omnichannel communication
  • icon Manage the communication from shared data

Cons:

  • icon Limited customization option
  • icon Relatively costly
  • icon Limited customization

18. HelpOnClick

Appy Pie Live Chat

HelpOnClick Live Chat is a powerful customer communication tool that provides businesses with a live chat widget that can be added to their website or mobile app, enabling real-time conversations with website visitors. The platform is highly customizable, allowing businesses to tailor the chat widget to meet their branding and messaging. The platform includes detailed analytics that can be used to track chat performance, understand customer behavior, identify trends, and optimize the chat experience.

Key features:

  • icon Customizable chat widget including color, style, and placement on the website
  • icon Personalized greetings based on customers browsing behavior, and location
  • icon Real-time visitor monitoring to track visitor behavior on the website
  • icon Automated chatbots to provide quick responses to common questions
  • icon Real-time monitoring of visitor’s behavior

Pro:

  • icon Mobile app to streamline customer communication
  • icon Analytic tools to monitor customer behaviour
  • icon Unlimited Integrations
  • icon Relatively low cost

Cons:

  • icon Limited language support
  • icon Learning curve
  • icon Complex set up

19. Tawk. to

Appy Pie Live Chat

Tawk.to is a live chat software that allows businesses and organizations to communicate with their website visitors and customers in real-time. It is a free platform that offers a range of features, including live chat, a ticketing system, chatbots, analytics, and more. It is available as a web-based application and can also be downloaded as a mobile app for iOS and Android devices. It is widely used by businesses and organizations of all sizes, from small startups to large corporations, to improve customer service and increase sales conversions.

Key features:

  • icon Built-in knowledge base
  • icon Multi-language support
  • icon Monitor the entire customer journey
  • icon Automated Translation
  • icon Mail Notifications

Pro:

  • icon Geo IP Tracking
  • icon Unlimited Agents
  • icon Track Sentiment
  • icon Unlimited History
  • icon Detailed Reporting
  • icon Agent Alerts

Cons:

  • icon Inconsistent notifications
  • icon Limited customization
  • icon Basic chatbot functionality

20. MyLiveChat

Appy Pie Live Chat

MyLiveChat is a comprehensive live chat software that allows businesses to communicate with their website visitors and customers in real-time. It offers visitor tracking, which can provide businesses with valuable insights into customer behavior and preferences. Businesses can track metrics such as page views, visit duration, and referral sources, which can help them optimize their website and improve their customer engagement. This information can help businesses optimize their website and improve their customer engagement by providing personalized experiences and relevant content.

Key features:

  • icon Compelling end-user experience with effective UI
  • icon Email Chat Transcript for Visitors
  • icon Multiple Simultaneous Chat Sessions
  • icon Real-Time Website Visitor Monitoring
  • icon GDPR Compliance

Pro:

  • icon Spell Checker
  • icon Canned Responses
  • icon Proactive Chat
  • icon Graphical emoticons

Cons:

  • icon Limited customization options
  • icon Highly-priced compared to other live chat software
  • icon Learning curve

Conclusion

Live chat is one of the most important and effective customer service tools available today. The power of live chat lies in its ability to provide customers with fast and convenient customer service. you should choose a live chat software that is easy to use, provides helpful customer service features, and helps to create an overall positive customer experience. There are many ways you can use live chat to improve your business. It’s a great tool that can help you connect with your customers and build relationships. With the right live chat software, you make your business more efficient and productive.

Page reviewed by:Abhinav Girdhar | Last Updated on October 25th, 2023 1:26 pm