Intercom Integrations with AI-Driven Workflow Automation

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

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Here is a list of Intercom Triggers and Actions

How to Integrate Intercom with AppyPie Connect

Follow these steps to Integrate Intercom:

  1. Go to AppyPie Connect

  2. Create an account or login if you already have an account

  3. Search for the Intercom App in the App directory

  4. Select a trigger event from the list

  5. Click on ‘Connect an Account’ and enter Intercom account API key

  6. Your Intercom app is now ready to integrate thousands of apps supported on AppyPie Connect.

Details of Intercom Integrations using AppyPie Connect

Intercom is one of the best conversational relationship platform that helps businesses deliver great customer experience. Businesses across the world have been using Intercom to build better customer relationship through personalized messenger based experience. When you connect Intercom with Appy Pie Connect it becomes more than a messenger tool. Appy Pie Connect and Intercom together can help you turn visitors into happy customers. Our automation platform makes it more powerful without making the control complex. Appy Pie Connect lets you easily integrate your Intercom account with more than 100 third-party apps, such as HubSpot, Asana, Gmail, Klaviyo, Stripe, Salesforce, Microsoft Teams, Squarespace, Discord, Pipedrive, Calendly, Airtable, and more in just a few steps. No coding skills are required, just pick trigger and action and go with the flow.

Connecting Intercom with other applications using Appy Pie Connect ensures seamless communication between you and your customers. With this integration, you can automatically pull data from Intercom to other apps you use or vice versa to provide customers with the most personalized communication experience possible. When you connect Intercom with email applications, it lets you sell and support customers through every step of the funnel. This Intercom integration also helps you convert your website visitors into customers with targeted emails and messages. Use Intercom with Appy Pie Connect and adopt a conversational approach to every step of the customer journey, while delivering delightful customer service.

Here is how you can use Intercom with Appy Pie Connect:

  • Add new Intercom users to ActiveCampaign, MailChimp, or other email platforms as new contacts to get more leads.
  • Let your team quickly respond to new opportunities. Send a Slack message when there are new leads in Intercom.
  • No need to import and export data. Connect Intercom to Google Sheets and add new rows on Google Sheets every time a new user is added to Intercom.
  • Use Appy Pie connect and set up Intercom-Slack integration. Choose what you want to be notified in Slack the moment it happens in Intercom. Using this Intercom-Slack integration you can automatically capture lead info in Intercom as you qualify from Slack.
  • Automatically log your new Intercom users in HubSpot. When you integrate Intercom with HubSpot using Appy Pie Connect you can automatically add all Intercom users to your HubSpot account. This automation empowers you to generate more leads.
  • Integrate Intercom with Pipedrive and automatically create Pipedrive deals for every new Intercom user. This Intercom-Pipedrive integration from Appy Pie Connect will help you to grow your sale like never before.
  • Add Salesforce leads for new Intercom users by integrating Intercom with Salesforce using Appy Pie Connect.
  • Connect Intercom with Klaviyo and automatically create Klaviyo subscribers for new contact added to Intercom.
  • Use Appy Pie Connect and set up Intercom-Gmail integration and we'll send an email from your Gmail account each time an Intercom user is tagged.

Appy Pie Connect brings together Triggers (like "New User") and Actions (like "Create Contact") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these Connects help you automate repetitive tasks saving you the trouble of doing them manually.

Step By Step Intercom Integration Guide

  1. To integrate the Intercom app at Appy Pie Connect, search and select the app from the app directory. Choose the service required and click the Continue button.

  2. Click the Connect an Account button and a pop-up will ask to enter the credentials for the relevant account to be integrated (select the account if already logged in).

  3. Connect will ask you to verify your email address and will show the accesses required to make the integration work. After verifying the email address and checking all the permits required, click the “Authorize Access” button.

  4. Connect will ask to reconfirm the account once more, click Continue to complete the integration.

Common Issues With Intercom At Appy Pie Connect

Some custom attributes are unavailable in my Connect

The Intercom allows the user to have custom attributes, user custom attributes can use New User Trigger for the same. User data will be included and company data will be excluded.

Trigger is not working on New Conversations

Trigger works only on the conversation started by a lead or User of your App, website, etc. Any conversation starting from an automated message will not be considered as a New Conversation.

Why are all users not Triggers my Connect?

For the product based company, there can be visitors and site users (Those who can sign in). Users who come to the website are considered as “lead” and trigger “New Lead” in Connect. Visitors signing up are not considered as leads, however, they can be counted by selecting all users from the intercom.

Top 10 Best Intercom Integrations for Customer Support

Imagine that your business has stopped interacting with your customer. Would you believe your business will achieve the estimated success in this scenario? Instead, it will be counted as a bad experience, decreasing your company's revenue.

Modern business companies are leveraging technology to provide constant interaction support to customers. As a result, 8 out of 10 customers are willing to connect the companies with the messaging application. This is the main reason to enhance collaboration between your business and customers. One of the significant ways to do this is using a live chat platform that is the core service of Intercom.

With Intercom integration, you can offer a seamless customer experience through ongoing customer communication. It can also help you to boost the customer experience. Integrating Intercom with other helpful applications will help you to expedite the business process at the same time. Let's pay closer attention to 10 convenient applications that can emerge multiple benefits on customer satisfaction when they integrate with Intercom. We here at Appy Pie Connect offer these integrations to you to enhance your business development and customer support. So let's connect with us to pick your preferable integration for your business.

Top 10 Applications to integrate with Intercom are as follows:

  1. Intercom and Slack
  2. Slack is one of the most widely used messaging applications, and it has excellent compatibility to integrate with other software. The integration between Slack and Intercom can help you to teach the top features of Intercom that can align your customer experience in your organization. Slack-Intercom integrated platform allows you to respond quickly to customer queries by using Intercom messenger via Slack. Moreover, it can upgrade the qualification information of leads inside the Slack application, which can smooth the business conversation

  3. Intercom and Google Meet
  4. Google meet and Intercom contribute to the customer support system by providing unique features in these applications. In addition, Google meet can be integrated with Intercom to increase the features which can complement each other. For example, Google meet allows the user to utilize a virtual meeting room where many people can watch on a single screen. This is most effective for the customer service management team because they can address more customer queries within a short period. On the other hand, most customers prefer to get their queries solved through a messaging platform that this integrated platform will implement.

  5. Intercom and Asana
  6. Asana is still a valuable cloud-based task management software that helps companies manage, collaborate, communicate and organize tasks. However, integrating Intercom with Asana creates a massive opportunity for companies for better customer service. For example, the organization can manage the project and contact its customers using an integrated platform. On top of that, it can also save the company expenditures because they do not need to hire the employees differently to manage the other tasks and tackle the customers in one go.

  7. Intercom and Squarespace
  8. Integrating Squarespace and Intercom is another excellent way to develop the platform for the customer solution. It allows the users to send message directly to their customers, and at the same time, they can also inform them regarding various updates of the websites. For example, suppose your company is functioning with the help of multiple teams, and every group is assigned a particular task, including sending messages and replying to the customers. Then it will give a perfect, strategic, professional look to your corporate websites that can quickly grab the customer's attention.

  9. Intercom and Gmail
  10. Gmail-Intercom integration can be an excellent solution if you want your company not to face incessant customer complaints resulting in refund issue. Due to this integration, the customer support system will enhance. This is because of the availability of the options. For example, the company can lodge their grievances as a complaint with the help of messaging and email services that can ultimately enhance customer satisfaction.

  11. Intercom and Google Form
  12. Google Forms still regime as an application for information gathering. Both Google Forms and Intercom provide multiple facilities to business owners. Integrating Google Forms with Intercom will be beneficial for acquiring these two applications' maximum and collective potential. Apart from the business communication platform, it will allow users to accomplish their tasks easier and faster. For example, the integrated platform allows the user to send email notifications to the customers, which contain Intercom links that will directly bring them into the Google Form. It can be a helpful action for providing and accessing relevant information.

  13. Intercom and Sharepoint
  14. SharePoint and Intercom together provide a complete communication package to business companies. When these two applications integrate, they can easily communicate with their clients through various channels, including messaging services, email, and social media platforms. It will also allow them to track customer communication for responding appropriately based on their requirements. Lastly, the integrated platform will also enable business companies to identify how their potential customers communicate with the brand before purchasing any products and services.

  15. Intercom and Klaviyo
  16. Klaviyo is another crucial application for the business organization which provides market automation services. It will expand the benefits when it integrates with Intercom. The primary and essential use of Klaviyo and Sharepoint is that the user can respond to their customers in real time. In addition, they can also segregate their customers’ messages after accessing the purchase history and interaction history from the integrated platform. Therefore this integration will assist the user in targeting more customer campaigns.

  17. Intercom and Notion
  18. Intercom lets its users talk with their customers from anywhere and on any platform. On the flip side, Notion provides an all-in-one workspace for project management and note-taking. The integration of Notion and Intercom offers a way for the user to strategize their information and properly organize them. Besides, it provides an excellent way for managing the deadline of the work because it facilitates reminding the time stipulation by displaying the time frame that needs to be used for the submission.

  19. Intercom and WHMCS
  20. WHMCS is an exciting tool that helps you to host web automation. The key benefit of the integration between WHMCS and Intercom will allow the organization to track the user behavior on the website. It will also help them to appear in significant business decisions depending on the customer interaction and their information. For instance, if a customer is consecutively visiting the website but did not purchase anything, it clearly indicates improving the website.

Bottom Line!

There is no room for confusion; the customer experience has become most beneficial for improving your business. However, the customers also make their purchase decisions based on the interaction they build up with the brand. Fortunately, the available integration that has been discussed above helps you to provide a seamless customer experience. You can select any of them based on your requirements, and if you're still stuck, contact us with the details. We provide a 24*7 hour service to help you in this matter.

Table of Content

  1. What are Intercom Integrations?
  2. Benefits of Integrating Intercom with AppyPie Connect
  3. Powerful Features of Intercom Integrations on AppyPie Connect
  4. Best Practices for Intercom Integrations on AppyPie Connect
  5. Case Studies and Success Stories
  6. Which Users are Eligible to Use Intercom Apps?
  7. Conclusion

What are Intercom Integrations?

Integrating Intercom with other applications and services can greatly benefit businesses by streamlining workflows, automating tasks, and improving customer experience. With Intercom integrations, businesses can save time and resources by eliminating manual data entry and other repetitive tasks, while also enhancing data accuracy and security.

AppyPie Connect is an AI-driven integration platform that makes it easy for businesses to automate their workflows by connecting their favorite apps and services. With AppyPie Connect, businesses can integrate Intercom with other apps to automate tasks such as creating new contacts, updating customer records, sending notifications, and more. By leveraging the power of AppyPie Connect, businesses can optimize their operations and focus on growing their business, rather than wasting time on tedious manual tasks.

Benefits of Integrating Intercom with AppyPie Connect

Here are Some of the key Benefits of Integrating Intercom with AppyPie Connect:

Benefits Description
Increased Efficiency Integrating Intercom with AppyPie Connect powered by AI can help businesses automate their workflows, reducing the need for manual data entry and saving time. With AppyPie Connect, businesses can set up triggers and actions to automatically move data between Intercom and other applications, eliminating the need for manual intervention.
Improved Customer Experience By integrating Intercom with AppyPie Connect powered by AI, businesses can provide customers with a seamless experience. AppyPie Connect allows businesses to customize forms and create automated notifications, providing customers with real-time updates. This enhances customer trust and satisfaction, which can lead to increased repeat business.
Enhanced Data Accuracy and Security AppyPie Connect powered by AI ensures that data is accurately and securely transferred between Intercom and other applications, reducing the risk of data errors or security breaches. AppyPie Connect uses state-of-the-art security protocols to protect customer data and prevent unauthorized access, ensuring that businesses can confidently integrate Intercom with their other applications.
Increased Sales and Revenue By integrating Intercom with other applications through AppyPie Connect powered by AI, businesses can increase sales and revenue. AppyPie Connect allows businesses to automatically process and track payments, manage customer data, and generate reports on transactions. This helps businesses gain valuable insights into their customer behavior and payment trends, which they can use to optimize their business operations and increase their revenue.
Simplified Workflow Management AppyPie Connect powered by AI simplifies workflow management by allowing businesses to automate their workflows. Businesses can set up custom triggers and actions to move data between Intercom and other applications, reducing the need for manual data entry and streamlining business operations. This can help businesses save time and reduce errors, improving overall productivity and efficiency.

Powerful Features of Intercom Integrations on AppyPie Connect

Here are some powerful features of integrating Intercom with AppyPie Connect:

Features Description
Streamlined workflows With AppyPie Connect, you can create custom workflows that streamline your business processes. This helps you save time and improve efficiency by automating manual tasks.
Multi-platform integration AppyPie Connect supports integration with a wide range of popular platforms, including Salesforce, HubSpot, Trello, Slack, and many more. This helps you create an integrated ecosystem that works best for your specific needs.
Real-time data sync AppyPie Connect allows you to sync your data in real-time between Intercom and other platforms. This helps you stay updated and ensure that you have the latest information available.
Custom triggers and actions AppyPie Connect provides custom triggers and actions that enable you to create custom workflows based on your specific requirements. This helps you optimize your workflows and improve overall efficiency.
Data analytics and reporting AppyPie Connect provides powerful data analytics and reporting tools that enable you to track data and customer behavior. This helps you identify trends, optimize your workflows, and improve overall customer satisfaction.
AI-driven automation AppyPie Connect is an AI-driven integration platform that enables you to automate your workflows using advanced AI technologies. This helps you save time and effort and ensures that your processes are accurate and efficient. With AppyPie Connect's AI-powered algorithms, you can make data-driven decisions that improve your business operations and increase profitability.
AI-enhanced marketing automation With AppyPie Connect, you can automate your marketing processes and leverage AI-powered tools to optimize your campaigns. This helps you increase engagement, improve ROI, and drive more conversions.

With these powerful features, integrating Intercom with AppyPie Connect can help you take your business to the next level.

Best Practices for Intercom Integrations on AppyPie Connect

Here are Some Best Practices for Integrating Intercom with AppyPie Connect:

Best Practices
Define Your Workflow Workflow Before you start integrating your apps, it's important to define your workflow and the specific tasks that you want to automate. This will help you to choose the right integrations and customize them to meet your business requirements.

Helps you choose the right integrations

Customizes integrations to meet business needs

Test Your Integrations It's important to test your integrations thoroughly before deploying them to ensure that they work as expected. This will help you to avoid any errors or issues that could negatively impact your business operations.

Avoids errors or issues that could impact business

Ensures integrations work as expected

Secure Your Data As data flows between your apps during the integration process, it's important to take all necessary measures to secure your data. AppyPie Connect offers a range of security features to help protect your data, including encryption, SSL, and two-factor authentication.

Protects data during integration

Offers a range of security features to choose from

Monitor Your Workflows Once your integrations are deployed, it's important to monitor your workflows regularly to identify any issues or opportunities for optimization. AppyPie Connect offers real-time reporting and analytics to help you track your workflows and make data-driven decisions.

Identifies issues or opportunities for optimization

Helps track workflows with real-time reporting and analytics

Stay Up-to-Date The apps you integrate with are constantly evolving, with new features and updates released regularly. It's important to stay up-to-date with the latest developments and adapt your integrations accordingly to ensure that you are getting the most out of your workflows.

Adapts integrations to latest app features and updates

Gets the most out of workflows

Case Studies and Success Stories

Here is a Case Study about How AppyPie Connect has Helped a Business:

Integration Type Description Results
E-commerce Integration A successful e-commerce business used Intercom to integrate their online store with various payment gateways, streamlining their payment process and reducing cart abandonment rates. The business saw a significant increase in revenue and customer satisfaction.
Non-Profit Integration A non-profit organization used Intercom to integrate their donation process with various payment gateways, making it easier for donors to contribute and for the organization to track and manage donations. The organization saw a significant increase in donations and a more streamlined donation process overall.
Subscription Service Integration A subscription-based service used Intercom to automate their billing process and integrate with various payment gateways, reducing administrative overhead and improving cash flow. The business saw a more efficient billing process overall.
Freelancer Integration A freelancer used Intercom to integrate their invoicing process with various payment gateways, simplifying payment collection and reducing the time spent on administrative tasks. The freelancer saw improved cash flow and more time to focus on client work.

Which Users are Eligible to Use Intercom Apps?

Here are Some Examples of Users Who may be Eligible to Use Intercom Apps:

  • E-commerce: Intercom's integrations with e-commerce platforms such as Shopify and WooCommerce make it a great option for businesses selling products online. E-commerce businesses can use Intercom to manage their sales and marketing campaigns, and improve their customer engagement and retention.
  • Non-profit: Non-profit organizations can use Intercom to communicate with their donors and members, send newsletters and updates, and manage their fundraising campaigns effectively.
  • Education: Educational institutions such as schools and universities can use Intercom to send newsletters, announcements, and updates to students, parents, and faculty members, and manage their admissions and enrollment processes more efficiently.
  • Hospitality and tourism: Hotels, restaurants, and travel companies can use Intercom to send promotional emails, newsletters, and updates to their subscribers and customers, and manage their reservations and bookings more effectively.
  • Creative industries: Designers, artists, and photographers can use Intercom to showcase their work, promote their services, and communicate with their clients effectively.

This is just a selection of industries that can benefit from using Intercom apps. However, any business or organization that needs to manage their specific workflows and processes can use Intercom to achieve their goals.


Integrating Intercom with AppyPie Connect, an AI-driven integration platform, is a great way to improve the convenience, security, and reliability of your Intercom integration. There are a number of ways to integrate Intercom with your systems and applications using AppyPie Connect, so you can choose the method that best meets your needs.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 26, 2023, 12:57 pm

Top Intercom Integration Frequently Asked Questions

  • Intercom integration from Appy Pie Connect allows businesses to connect their Intercom account with directly within a marketing automation tool. This way, you’ll be able to trigger web forms, surveys, and more just by using very simple and familiar events from Intercom.

  • Intercom helps companies engage their audience and retain customers. It's simple to use yet powerful and flexible; providing everything you need to drive customer happiness. Use Appy Pie Connect and integrate intercomwithout your website without any coding.

  • Appy Pie Connect allows you to sync intercom with more than 1000 apps supported on its platform.

    Here is the list of apps that integrate with Intercom:

    1. Slack
    2. Pipedrive
    3. Trello
    4. HubSpot
    5. MailChimp
    6. Google Sheets
    7. Typeform
    8. Zendesk
    9. Salesforce
  • Here is how you can Integrate Intercom with Salesforce:

      Go to Appy Pie Connect Create an account or login if you already have an account Choose Intercom as a trigger app and select trigger event Enter Intercom account details to authenticate it with Appy Pie Connect Select Salesforce as an action app Select an action Authenticate your Salesforce account Now, your Intercom - Salesforce integration is ready.
  • Yes, Intercom integrates with Zendesk without any coding. This Intercom-Zendeskintegration allows you to create a customer support experience that is consistent and personalized for every user.

  • Yes, HubSpot integrates with Intercom. Appy Pie Connect’s HubSpot-Intercom integration gives you all the power of inbound marketing, including email and blog marketing, landing pages and conversion tracking, social media marketing, search engine optimization, web analytics, lead nurturing, web tracking and reporting

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