Intercom Integrations & Workflow Automations

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Customer Service Contacts

  • mail

    Intercom Email Support

  • chat

    Intercom Live Chat Support

  • support_agent

    Intercom Call Center Support

    1 (415) 673-3820

  • live_help

    Intercom Knowledge Base

  • forum

    Intercom Forum

    N/A

Social Media Support Contacts

Legal Contacts

  • fact_check

    Intercom Terms & Conditions

  • lock

    Intercom Privacy Policy

  • verified_user

    Intercom Security Policy

  • security

    Intercom GDPR

Other Links

Intercom Alternatives

Looking for the Intercom Alternatives? Here is the list of top Intercom Alternatives

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Here is a list of Intercom Triggers and Actions

How to Integrate Intercom with Appy Pie Connect

Follow these steps to Integrate Intercom:

  1. Go to Appy Pie Connect

  2. Create an account or login if you already have an account

  3. Search for the Intercom App in the App directory

  4. Select a trigger event from the list

  5. Click on ‘Connect an Account’ and enter Intercom account API key

  6. Your Intercom app is now ready to integrate hundreds of apps supported on Appy pie Connect.

Intercom Integration Details

Intercom is one of the best conversational relationship platform that helps businesses deliver great customer experience. Businesses across the world have been using Intercom to build better customer relationship through personalized messenger based experience. When you connect Intercom with Appy Pie Connect it becomes more than a messenger tool. Appy Pie Connect and Intercom together can help you turn visitors into happy customers. Our automation platform makes it more powerful without making the control complex. Appy Pie Connect lets you easily integrate your Intercom account with more than 100 third-party apps, such as HubSpot, Asana, Gmail, Klaviyo, Stripe, Salesforce, Microsoft Teams, Squarespace, Discord, Pipedrive, Calendly, Airtable, and more in just a few steps. No coding skills are required, just pick trigger and action and go with the flow.

Connecting Intercom with other applications using Appy Pie Connect ensures seamless communication between you and your customers. With this integration, you can automatically pull data from Intercom to other apps you use or vice versa to provide customers with the most personalized communication experience possible. When you connect Intercom with email applications, it lets you sell and support customers through every step of the funnel. This Intercom integration also helps you convert your website visitors into customers with targeted emails and messages. Use Intercom with Appy Pie Connect and adopt a conversational approach to every step of the customer journey, while delivering delightful customer service.

Here is how you can use Intercom with Appy Pie Connect:

  • Add new Intercom users to ActiveCampaign, MailChimp, or other email platforms as new contacts to get more leads.
  • Let your team quickly respond to new opportunities. Send a Slack message when there are new leads in Intercom.
  • No need to import and export data. Connect Intercom to Google Sheets and add new rows on Google Sheets every time a new user is added to Intercom.
  • Use Appy Pie connect and set up Intercom-Slack integration. Choose what you want to be notified in Slack the moment it happens in Intercom. Using this Intercom-Slack integration you can automatically capture lead info in Intercom as you qualify from Slack.
  • Automatically log your new Intercom users in HubSpot. When you integrate Intercom with HubSpot using Appy Pie Connect you can automatically add all Intercom users to your HubSpot account. This automation empowers you to generate more leads.
  • Integrate Intercom with Pipedrive and automatically create Pipedrive deals for every new Intercom user. This Intercom-Pipedrive integration from Appy Pie Connect will help you to grow your sale like never before.
  • Add Salesforce leads for new Intercom users by integrating Intercom with Salesforce using Appy Pie Connect.
  • Connect Intercom with Klaviyo and automatically create Klaviyo subscribers for new contact added to Intercom.
  • Use Appy Pie Connect and set up Intercom-Gmail integration and we'll send an email from your Gmail account each time an Intercom user is tagged.

Appy Pie Connect brings together Triggers (like "New User") and Actions (like "Create Contact") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these Connects help you automate repetitive tasks saving you the trouble of doing them manually.

Step By Step Intercom Integration Guide

  1. To integrate the Intercom app at Appy Pie Connect, search and select the app from the app directory. Choose the service required and click the Continue button.


  2. Click the Connect an Account button and a pop-up will ask to enter the credentials for the relevant account to be integrated (select the account if already logged in).


  3. Connect will ask you to verify your email address and will show the accesses required to make the integration work. After verifying the email address and checking all the permits required, click the “Authorize Access” button.


  4. Connect will ask to reconfirm the account once more, click Continue to complete the integration.


Common Issues With Intercom At Appy Pie Connect

Some custom attributes are unavailable in my Connect

The Intercom allows the user to have custom attributes, user custom attributes can use New User Trigger for the same. User data will be included and company data will be excluded.

Trigger is not working on New Conversations

Trigger works only on the conversation started by a lead or User of your App, website, etc. Any conversation starting from an automated message will not be considered as a New Conversation.

Why are all users not Triggers my Connect?

For the product based company, there can be visitors and site users (Those who can sign in). Users who come to the website are considered as “lead” and trigger “New Lead” in Connect. Visitors signing up are not considered as leads, however, they can be counted by selecting all users from the intercom.


Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm

Top Intercom Integration Frequently Asked Questions

  • Intercom integration from Appy Pie Connect allows businesses to connect their Intercom account with directly within a marketing automation tool. This way, you’ll be able to trigger web forms, surveys, and more just by using very simple and familiar events from Intercom.

  • Intercom helps companies engage their audience and retain customers. It's simple to use yet powerful and flexible; providing everything you need to drive customer happiness. Use Appy Pie Connect and integrate intercomwithout your website without any coding.

  • Appy Pie Connect allows you to sync intercom with more than 250 apps supported on its platform.

    Here is the list of apps that integrate with Intercom:

    1. Slack
    2. Pipedrive
    3. Trello
    4. HubSpot
    5. MailChimp
    6. Google Sheets
    7. Typeform
    8. Zendesk
    9. Salesforce
  • Here is how you can Integrate Intercom with Salesforce:

      Go to Appy Pie Connect Create an account or login if you already have an account Choose Intercom as a trigger app and select trigger event Enter Intercom account details to authenticate it with Appy Pie Connect Select Salesforce as an action app Select an action Authenticate your Salesforce account Now, your Intercom - Salesforce integration is ready.
  • Yes, Intercom integrates with Zendesk without any coding. This Intercom-Zendeskintegration allows you to create a customer support experience that is consistent and personalized for every user.

  • Yes, HubSpot integrates with Intercom. Appy Pie Connect’s HubSpot-Intercom integration gives you all the power of inbound marketing, including email and blog marketing, landing pages and conversion tracking, social media marketing, search engine optimization, web analytics, lead nurturing, web tracking and reporting