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A Guide to On-Demand Delivery Apps

Abhinav Girdhar
By Abhinav Girdhar | Last Updated on September 25th, 2023 10:44 am | 5-min read
on-demand delivery app - Appy pie

On-demand delivery apps are a category of apps that are always in consistent demand(no pun intended). On-demand delivery apps help businesses deliver goods as fast as possible. On-demand delivery apps are used for delivering perishable goods usually food, groceries, and confectionaries. For this very reason,they are popular among restaurant businesses and grocery stores.

In this blog, we will learn more about on-demand delivery apps, how they work and can be beneficial for your customer support arsenal. Let us jump right into the infographic below.

A-Guide-toOn-DemandDelivery-App - Appy Pie

The Rise of On-Demand Delivery Apps

Food and grocery delivery is not a new concept. With the advent of computing and smartphones, food delivery was bound to move to mobile apps. Uber started the ‘on-demand’ trend . From transportation, the on-demand trend quickly shifted to food and on-demand delivery apps came on to the spectrum. On-demand delivery apps help make food-delivery quicker and easier. There are essentially two types of on-demand delivery apps.

  • Delivery-focused on-demand delivery apps
  • Apps like DoorDash and UberEats fall under this category. These apps help connect a customer and a brand with the help of an app. Companies with apps like these hire delivery persons who pick up and deliver orders as per the demand.

  • Brand-focused on-demand delivery apps
  • Brand-Focused on-demand delivery apps are created for a single restaurant or for a restaurant franchise. The Dominos app is an example of a brand-focused app.

The difference between the two types of apps is that it’s easier to create a brand-focused app and it’s often better for restaurants that have their own delivery personnel. However, if you are a courier service provider who wants to add food delivery to your business, a delivery-focused on-demand app may be the way to go.

How On-Demand Delivery Apps Work

There are three different connected apps that make up an on-demand delivery app. Each app is different with different purposes. The three apps are explained in detail below:

  1. Customer App
  2. The food ordering app that your customer will install is known as the customer app. This app let’s customers browse through restaurants, groceries, menus, and lets them order food/groceries.

  3. Store Owner App
  4. This is the part of the app that will be visible to the store owner/restaurant owner. Through this app, the store owner can accept, organize and schedule the orders they’ve received. They can also contact the customer and provide various other customer service(discussed later)

  5. Personnel App
  6. This app will be downloaded for use by your delivery personnel. It will update them on what deliveries they want to make and navigate them to the right addresses.

All three apps are unique and can be made within minutes with the help of Appy Pie AppMakr. You can start creating them for free!

How On-Demand Delivery Apps Can Benefit Your Customer Support

On-Demand Delivery Apps are usually expected to help with deliveries but with little extra effort you can increase the usability of your on-demand delivery app. One of the ways to increase this usability is to use the on-demand delivery app for customer support processes.

This might bring an interesting question to your mind. How do you use an on-demand delivery app for customer support?

The answer to that is very simple. Integrate a chatbot with it! Chatbots are a popular way of providing customer support. With a proper chatbot, you could potentially not need a support/feedback team for your restaurant or delivery service.

Chatbots are automated bots that can converse with a user and answer their questions, receive feedback from them and connect them to your support personnel if needed. Chatbots function with conversational language processing and can be created using simple bot flows. We have a handy how to make a chatbot guide for you if you are interested in creating one for your business.

The guide uses our free in-house designed no-code DIY chatbot builder, Appy Pie Chatbot. With our chatbot building tool, you can create chatbots for your business with a few easy clicks. The best part about Appy Pie Chatbot is that you can create a chatbot without any coding involved.

Why You Should Create a Chatbot for Your On-Demand Delivery App

Unlike other forms of customer support, chatbots have several advantages. Here are some of them.

  • Works 24/7
  • Unlike other customer support/service, chatbots are available online 24*7 and will work even when your business is closed. Customers who are curious about your restaurant, can ask questions even when you’re not working and get the answers they seek. This enhances customer experience and can showcase your business as tech savvy.

  • Can Get User Feedback
  • A restaurant’s success depends on how well people like it’s food. In the current scenario where most restaurants are sustaining themselves with the help of deliveries, finding out if customers liked your food is difficult. A chatbot in a delivery app can proactively ask for customer feedback and ask them to rate the quality of the food. It can help your business realize your strengths and weaknesses.

  • Can Be Added to Both Your App and Website
  • If you make your chatbot with Appy Pie Chatbot, you can easily add the chatbot to both your app and website.

  • Promotional Marketing
  • You can promote new products and coupons with the help of your chatbot by sending messages to your users. Chatbots are efficient marketing channels for a business. For a delivery business, chatbots alongside push notifications can help improve the marketing of your new products.


On-Demand Delivery apps can help raise your business to a new level. In addition, integrating a chatbot to your delivery app can make your app more useful and tech-savvy. Start your journey today by building your first chatbot with Appy Pie Chatbot.

Leave us a comment and let us know what you think about on-demand delivery apps. Have a nice day!

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Abhinav Girdhar

Founder and CEO of Appy Pie

App Builder

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