Integrating Slack with Zendesk by AI Agents and Assistants
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Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.
About Zendesk
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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It's easy to connect Slack + Zendesk without coding knowledge. Start creating your own business flow.
- Triggers
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New ChannelTriggers upon creation of a new #channel.
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New Mention
Triggers when there is a mention of a username or highlight word in a public #channel.
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New Message Posted to Channel
Triggers whenever a new message is posted on the specified #channel of your choice.
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New Message Posted to Private Channel
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
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New Starred Message
Triggers when you star a message.
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New User
Triggers whenever a new user joins Slack or a new account is created on Slack.
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New Thread Message
Triggers whenever a new message is posted on the specified #channel of your choice.
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New GroupTriggers every time a new group is created in Zendesk.
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New Internal Note
Triggers when a internal note is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Updated User
Triggers when a user is updated in Zendesk.
- Actions
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Add Reminder
A reminder is added for yourself or a teammate, like /remind slash command.
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Create Channel
Creates a new channel.
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Send Channel Message
A new message is posted to your chosen #channel.
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Send Direct Message
Send a direct message to a user or yourself through the Slackbot.
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Send Private Channel Message
A new message is posted to your chosen private channel.
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Set Channel Topic
Sets the topic on a specific channel.
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Set Status
Updates your Slack status to the specified text & emoji.
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
How Slack & Zendesk Integrations Work
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Step 1: Choose Slack as a trigger app and authenticate it on Appy Pie Automate.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Zendesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Slack to Zendesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.