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Integrating Facebook with Freshdesk by AI Agents and Assistants

Appy Pie Automate allows you to automate multiple workflows between Facebook and Freshdesk

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Integrations for Facebook
About Facebook

Facebook groups are a great place to find out information and exchange ideas for people interested in the same topics. It also serves as a forum for discussion and feedback.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Integrations for Freshdesk
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Connect Facebook + Freshdesk in easier way

It's easy to connect Facebook + Freshdesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Event

    Triggers when a new event is created for a group.

  • New Photo

    Triggers when a new photo is added to a group's feed.

  • New Post

    Triggers when a new status is added to a group's feed.

  • New Video

    Triggers when a new video is added to a group's feed.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Actions
  • Post Message

    Creates a new message post in a group's feed.

  • Post Photo

    Creates a new photo post in a group's feed.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Facebook & Freshdesk Integrations Work

  1. Step 1: Choose Facebook as a trigger app and authenticate it on Appy Pie Automate.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Facebook to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Page reviewed by Abhinav Girdhar  | Last Updated on July 21, 2024, 1:20 pm
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