Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Amazon Simple Storage Service is simple web services interface that you can use to store and retrieve any amount of data, at any time, from anywhere on the web.
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Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when you add or update a file in a specific bucket. (The bucket must contain less than 10,000 total files.)
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Create a new Bucket
Creates a brand new text file from plain text content you specify.
Copy an already-existing file or attachment from the trigger service.
Freshdesk provides a customer support system for businesses. Freshdesk was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company is based in San Bruno, California and has offices in Chennai, India. A SaaS spution, Freshdesk lets users create multiple instances of the software on their own servers and integrates with various third-party services. Amazon S3 is a web service offered by Amazon Web Services. It is designed to make web-scale computing easier for developers. Amazon S3 provides a simple web services interface that can be used to store and retrieve any amount of data, at any time, from anywhere on the web.
Integration of Freshdesk and Amazon S3 allows a user to access files stored in Amazon S3 from within Freshdesk’s ticket creation form. He can attach those files or integrate them into his responses.
Benefits of Integration of Freshdesk and Amazon S3
It reduces the time required to upload files to Freshdesk and saves time which can be used for other purposes.
This integration will also allow users to upload large files which are usually not allowed to be uploaded through Freshdesk’s web form.
It provides a better user experience as they will be able to upload files directly from Freshdesk instead of opening a browser and navigating to their Amazon S3 instance.
In conclusion, it is evident that an integration of Freshdesk and Amazon S3 will provide more benefits for both organizations as well as the users itself. Integration of Freshdesk and Amazon S3 will increase user satisfaction, reduce time lag and provide the customers with a better experience.
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