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Multilingual Chatbots: A Strategy for Businesses Worldwide

Prerna Pundir
By Prerna Pundir | Last Updated on September 5th, 2024 5:57 am | 4-min read

Imagine you are shopping from an online ecommerce store. You may encounter some issues with their products. And suddenly you noticed the chat window on the website asking, “Do you need any help?”. You typed your query in the chat window. “Alas!! I am unable to understand your language. Can you please type your query in English?”, the AI chatbots replied.

Do you realize how a language barrier can limit the reach of your business? A chatbot that supports only a single language can prevent you from effectively communicating with a global audience. This limitation could lead to losing potential clients worldwide. Undoubtedly, AI chatbots are important for your business, but limiting their conversational flow to a single language might cost your business heavily. So, what’s the solution? A multilingual chatbot. In this blog, we will discuss why any business needs a multilingual chatbot for its website. Also, let us learn how to make a multilingual chatbot. Let’s begin!

What is a Multilingual Chatbot?

The ability of a chatbot to understand and respond to users’ queries in not just one but thousands of languages is amazing! A multilingual chatbot can offer multilanguage support to users during a live chat. It provides effective solutions to users in their preferred language. It can be easily integrated with a business website, mobile apps, and social media platforms to support users. If you are thinking about whether it would be worth an investment to create a multilingual chatbot for a website or integrate it with your mobile app, then you must continue reading the next section.

Why do Companies Need a Multilingual Chatbot?

Companies need a multilingual chatbot for several compelling reasons:

  1. Reach more customers: multilingual chatbots help businesses talk to people from different countries. This lets companies sell to more customers around the world.
  2. Gather global customer insights: multilingual chatbots can collect valuable data on customer preferences and needs worldwide, helping businesses make informed decisions.
  3. Build trust and loyalty: Assisting in a customer's native language demonstrates care and understanding, builds confidence and encourages repeat business.
  4. Save money: Hiring people who speak many languages can cost a lot. multilingual chatbots are cheaper and can work all day and night.
  5. Make website visitors happy: People like using websites in their language. This makes them stay longer and enjoy the site more.

Applications of Multilingual Chatbots

Multilingual chatbots are an integral part of many industries, enhancing communication and service. Here's a look at their applications across different sectors:

  1. Healthcare:Healthcare chatbots schedule appointments, send medication reminders, and offer health advice in various languages, making information more accessible.
  2. Education:In education, chatbots act as language-learning assistants, offering tutoring in multiple languages for more personalized learning experiences.
  3. E-commerce:These chatbots assist with product searches using natural language processing, helping customers find items in their language without a human agent.
  4. Travel and Hospitality:Chatbots help international travelers book flights, hotels, and even suggest local attractions, all in the traveler's native language.
  5. Banking and Finance:They offer currency conversion, account management, and international transaction support in the user's preferred language.

How to make a Multilingual Chatbot?

Creating a chatbot from scratch might be difficult for any business. However, this does not mean that you lose the opportunity to harness the benefits of multilingual chatbots. With the technological advancements, without even coding a single line, you can create your own multilingual chatbot in minutes. No-code platforms available online are the one-stop solution for all your chatbot development needs. These platforms are affordable solutions to create a chatbot. Among the hundreds of platforms available online, we recommend you go with Appy Pie Chatbot Builders. Appy Pie Chatbot Builder lets you build a chatbot supporting multiple languages within a few clicks. Irrespective of your professional coding knowledge and budget, it can help in building the out-of-the-box chatbots for your business website. Thus, if you wish to improve your customer experience and engagement, gain better users’ insights and reduce operational costs, you must try Appy Pie Chatbot Builder.

Summing Up

Don’t let the language become a barrier to the success of your business. You can easily create and integrate a multilingual chatbot into your website. When globalization has allowed you to take your business across the globe, just push your limits. And now when you have no-code platforms available online to develop chatbots supporting multilanguage, you must take a shot! With the implementation of a chatbot, you can get in sync with technology and become the first choice of your target audience. Also, you can create chatbot metrics and analyze various parameters to boost your business across the world. Try Appy Pie Chatbot Builder today!

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