Jotform vs. Google Forms: Which is Best for You in 2024?

By Neeraj Shukla | February 21, 2024 11:40 am

In the world of online form builders, JotForm and Google Forms stand out as prominent options. While both platforms excel in creating forms, surveys, and quizzes, their unique features cater to diverse user needs. Determining the ideal choice hinges on factors like JotForm integration, Google Forms integrations, and workflow automation. JotForm boasts seamless integration capabilities, allowing users to connect with various third-party tools effortlessly. Conversely, Google Forms offers tight integration within the Google Workspace ecosystem. Consider your specific requirements and preferences to decide which platform aligns best with your needs.

Google Forms vs Jotform - Comparison

Feature	Google Forms	JotForm
Pricing	Free for basic features; included in G Suite	Free plan available with limited features; paid plans offer more functionality
Customization	Limited customization options, mainly templates	Extensive customization with drag-and-drop editor
Integrations	Integrates well with Google Workspace apps	Offers integration with various third-party tools
Design Options	Basic design options	Wide range of design templates and themes
File Uploads	Supported, but limited file size	Supports larger file uploads with advanced features
Collaboration	Supports collaboration within Google Workspace	Collaboration features available for team use
Mobile Experience	Native mobile app available	Mobile-responsive forms accessible on any device
Data Analysis	Basic analytics and reporting tools	Advanced analytics and reporting features included

JotForm vs. Google Forms: Choosing the Right Online Form Builder for Your Needs

Pricing

Pricing is often a critical factor when choosing an online form builder. JotForm offers a range of pricing plans, including a free tier with basic features and paid plans starting at affordable rates. The free plan allows users to create unlimited forms with a limited number of submissions per month and a cap on storage space. Paid plans unlock additional features such as increased submission limits, advanced form customization options, and priority support.

On the other hand, Google Forms is entirely free to use for anyone with a Google account. Since it's part of the Google Workspace suite, users with a Workspace subscription get access to additional features and storage options. While Google Forms' free offering is attractive for budget-conscious users, JotForm's paid plans may be worth considering for those who require more advanced features and support.

Customization

Customization capabilities play a crucial role in creating forms that align with your brand identity and specific requirements. JotForm shines in this area with its intuitive drag-and-drop form builder, which allows users to create highly customized forms without any coding knowledge. Users can add a wide range of form fields, rearrange them, apply custom branding, and choose from a vast library of professionally designed templates and themes.

On the other hand, Google Forms offers more limited customization options compared to JotForm. While users can choose from pre-designed themes and customize basic elements such as colors and fonts, the level of customization is relatively restricted. There are many Google Forms tips and tricks that can significantly enhance the effectiveness of your form customization. Users looking for extensive customization capabilities may find JotForm to be the better choice in this regard.

Integrations

Integrations with third-party applications and services can enhance the functionality and efficiency of your online forms. JotForm excels in this area with its seamless integration capabilities. It offers integration with a wide range of third-party tools and services, including payment processors, CRM systems, email marketing platforms, and more. This allows users to streamline their workflows, automate data transfer between different tools, and create powerful, interconnected systems.

On the other hand, Google Forms also provides integration options, particularly within the Google Workspace ecosystem. Users can integrate Google Forms with other Google apps such as Google Sheets for data collection and analysis. When comparing Google Forms vs. JotForm integration, it's evident that JotForm's wide array of third-party integrations provides greater flexibility to users needing to integrate with tools or services beyond Google's ecosystem.

Design Options

The visual appeal of your forms can impact user engagement and response rates. JotForm offers a vast library of professionally designed templates and themes, covering various industries and use cases. Users can choose from these templates or create their custom designs using the intuitive form builder. With JotForm, you can design forms that reflect your brand identity and capture the attention of your audience.

On the other hand, Google Forms offers a more limited selection of themes and templates compared to JotForm. While the available options are sufficient for basic form creation, users may find them less diverse and customizable compared to JotForm's offerings. However, while you can create form section logic in Google Forms, it may have limitations compared to the more extensive functionalities available in other form-building platforms like JotForm.

File Uploads

If you need to collect file uploads as part of your form submissions, it's essential to choose a platform that supports this feature effectively. JotForm allows users to collect file uploads of various types and sizes as part of their form submissions. With support for larger file sizes and advanced file management features, JotForm is well-suited for applications such as file upload forms, job applications, and document submission.

On the other hand, Google Forms does support file uploads, but it comes with limitations such as file size restrictions and limited storage space. Users may encounter challenges when collecting large files or managing file submissions within the Google Forms environment. If file uploads are a crucial aspect of your forms, JotForm's more robust file upload capabilities may be preferable.

Collaboration

Collaboration features can facilitate teamwork and streamline the form-creation process, especially in a professional or organizational setting. JotForm offers robust collaboration features that enable multiple users to collaborate on form creation and data analysis in real time. Users can assign roles and permissions, track changes, and communicate with team members within the platform. This makes it easy for teams to work together efficiently and ensure that forms are created and managed effectively.

On the other hand, Google Forms allows for basic collaboration by allowing multiple users to edit and view forms simultaneously. While it lacks some of the advanced collaboration features found in JotForm, such as task assignments and activity tracking, it still provides essential collaboration capabilities for small teams or casual users.

Mobile Experience

In today's mobile-centric world, it's essential to choose a platform that offers a seamless mobile experience. JotForm excels in this regard, providing mobile-responsive forms that adapt to any device screen size. Additionally, JotForm offers a dedicated mobile app that allows users to create, edit, and respond to forms on-the-go using their smartphones or tablets. This ensures that users can access and interact with forms anytime, anywhere, without any compromise in functionality.

On the other hand, Google Forms is accessible on mobile devices through web browsers, offering basic functionality for creating and responding to forms. While it lacks a dedicated mobile app, users can still access and interact with forms using their mobile devices. However, the user experience may not be as seamless or optimized compared to JotForm's mobile app.

Data Analysis

Analyzing form data is essential for gaining insights, making informed decisions, and improving processes over time. JotForm offers advanced data analysis tools that allow users to analyze form responses, generate reports, and gain actionable insights. With features such as charts, graphs, and customizable reports, users can visualize data effectively and identify trends, patterns, and outliers.

On the other hand, Google Forms provides basic data analysis capabilities, including summary charts and graphs within the form interface. Users can also export form responses to Google Sheets for further analysis and visualization. While Google Forms' data analysis features may suffice for basic reporting needs, users requiring more advanced analytics capabilities may prefer JotForm's comprehensive data analysis tools.

Security and Compliance

When collecting sensitive information through online forms, security and compliance are paramount considerations. JotForm prioritizes data security and compliance by offering features such as HIPAA-compliant forms for healthcare organizations and GDPR-compliant forms for businesses operating within the European Union. Additionally, JotForm provides robust security measures such as SSL encryption, data encryption at rest, and compliance with international data protection standards. Users can rest assured that their data is protected and handled following industry best practices and regulations.

On the other hand, Google Forms also implements security measures to protect user data, including encryption during data transmission and storage. However, Google's security practices may not be as customizable or transparent as JotForm's, particularly for users with specific compliance requirements. Organizations with stringent security and compliance needs may prefer JotForm for its flexibility and adherence to industry standards.

Customer Support

Effective customer support can make a significant difference in the user experience, especially when encountering technical issues or needing assistance with form creation. JotForm offers comprehensive customer support through various channels, including email support, live chat, help articles, video tutorials, and a community forum. Additionally, users on paid plans receive priority support, ensuring prompt assistance and resolution of issues.

In contrast, Google Forms primarily relies on self-help resources such as help articles and community forums for user support. While Google may provide support for issues related to the Google Workspace suite, support specifically for Google Forms may be limited compared to JotForm's dedicated customer support offerings. Users who value responsive and personalized support may prefer JotForm for its robust customer support options.

Advanced Features

For users requiring advanced form-building features beyond basic surveys and data collection, the availability of advanced functionalities is crucial. JotForm distinguishes itself by offering a wide range of advanced features, including form section logic, payment integration, electronic signatures, form calculations, and workflow automation. These features enable users to create complex forms and automate processes, making JotForm suitable for diverse applications such as event registrations, order forms, and online bookings.

While Google Forms provides essential form-building functionalities, it may lack the advanced features offered by JotForm. Users seeking advanced capabilities such as form section logic and payment integration may find Google Forms to be less suitable for their needs. However, for simple surveys and basic data collection tasks, Google Forms may still serve as a viable solution.

Both Form Builder Apps Integrate with Workflow Automation Tools

Both Google Forms and JotForm seamlessly integrate with workflow automation tools, offering users enhanced functionality and efficiency. Users can integrate Google Forms with Getform to extend form capabilities and streamline data collection processes. Similarly, you can integrate JotForm with Zoho Forms, providing you with added flexibility for managing form submissions within the Zoho ecosystem.

These integrations empower users to automate tasks, trigger actions based on form submissions, and streamline workflow processes. Whether syncing form data with CRM systems, generating automated reports, or initiating follow-up actions in marketing automation platforms, these integrations enable efficient, interconnected workflows tailored to specific needs.

By leveraging Google Forms with Getform and JotForm with Zoho Forms integrations, users unlock new possibilities for form management and data processing, enhancing productivity. With robust integration features, both Google Forms and JotForm offer powerful solutions for creating, managing, and analyzing online forms alongside workflow automation tools.

Explore More Google Forms Integrations

Conclusion

Both Google Forms and JotForm are powerful tools for creating, managing, and analyzing online forms. While Google Forms offers seamless integration within the Google Workspace ecosystem and is free to use, JotForm stands out with its extensive customization options, third-party integrations, and advanced features. Consider your specific requirements, such as customization needs, integrations with other tools, and collaboration features, to determine which platform best aligns with your needs. Whether you prioritize simplicity, affordability, or advanced functionality, both Google Forms and JotForm provide versatile solutions for designing effective online forms and streamlining workflow processes. Explore further to discover more about Google Forms integrations and unleash the full potential of your online forms.

Neeraj Shukla

Content Manager at Appy Pie