Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.
Integrations for Microsoft TeamsIt's easy to connect Freshdesk + Microsoft Teams without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Trigger every time a new chat is created.
Trigger every time a new chat message is created.
Trigger every time a new meeting is created.
Triggers when a new message is posted to a specific #channel you choose.
Triggers when a new reply message is posted to a specific #channel you choose.
Trigger every time a new team is created.
Trigger every time a new user is added in the group's user list.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Add new member in a group.
Creates a new channel.
Creates a new chat.
Create a meeting
Delete an user from an Ms Team group.
Post a new message to a channel you choice.
Send Chat Message.
(30 seconds)
(10 seconds)
(30 seconds)
(10 seconds)
(2 minutes)