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Zoho Connect + Zoho Desk Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Connect and Zoho Desk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zoho Connect

From ideas to execution, Zoho Connect is your organization's private social network that redefines the way your employees and teams share information and collaborate with each other.

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

Zoho Desk Integrations
Zoho Desk Alternatives

Looking for the Zoho Desk Alternatives? Here is the list of top Zoho Desk Alternatives

  • Zendesk Zendesk
  • Freshdesk Freshdesk

Best ways to Integrate Zoho Connect + Zoho Desk

  • Zoho Connect Zoho Desk

    Zoho Connect + Zoho Desk

    Create Ticket to Zoho Desk from New Mention in Zoho Connect Read More...
    Close
    When this happens...
    Zoho Connect New Mention
     
    Then do this...
    Zoho Desk Create Ticket
  • Zoho Connect Zoho Desk

    Zoho Connect + Zoho Desk

    Update Ticket in Zoho Desk when New Mention is created in Zoho Connect Read More...
    Close
    When this happens...
    Zoho Connect New Mention
     
    Then do this...
    Zoho Desk Update Ticket
  • Zoho Connect Zoho Desk

    Zoho Connect + Zoho Desk

    Update Contact in Zoho Desk when New Mention is created in Zoho Connect Read More...
    Close
    When this happens...
    Zoho Connect New Mention
     
    Then do this...
    Zoho Desk Update Contact
  • Zoho Connect Zoho Desk

    Zoho Connect + Zoho Desk

    Create Customer to Zoho Desk from New Mention in Zoho Connect Read More...
    Close
    When this happens...
    Zoho Connect New Mention
     
    Then do this...
    Zoho Desk Create Customer
  • Zoho Connect Zoho Desk

    Zoho Connect + Zoho Desk

    Create Account to Zoho Desk from New Mention in Zoho Connect Read More...
    Close
    When this happens...
    Zoho Connect New Mention
     
    Then do this...
    Zoho Desk Create Account
  • Zoho Connect {{item.actionAppName}}

    Zoho Connect + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zoho Connect + Zoho Desk in easier way

It's easy to connect Zoho Connect + Zoho Desk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Event

    Triggers when a new event is added.

  • New Feed

    Triggers when a new status (Feed) is added.

  • New Group Member

    Triggers when new member is added to a group.

  • New Mention

    Triggers when you are mentioned in a status.

  • New Network Member

    Triggers when new member is added to a network.

  • New Task

    Triggers when a new task is added.

  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

    Actions
  • Add Member to Group

    Adds user to a group (invite and add, if the user is not a member of the network).

  • Create Event

    Adds a new event in a specific group.

  • Create Feed

    Adds a new status (Feed) in a specific group.

  • Create Private Event

    Creates a private event.

  • Create Private Task

    Adds a private task.

  • Create Task in Board

    Adds a new task in a specific board.

  • Invite User to Network

    Sends an invite to the user to join your network.

  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

How Zoho Connect & Zoho Desk Integrations Work

  1. Step 1: Choose Zoho Connect as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoho Desk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Connect to Zoho Desk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Connect and Zoho Desk

Zoho is a cloud-based office suite that offers a wide range of sputions, including accounting, project management, time tracking and invoicing. It is a web-based application that has been built on Google App Engine (GAE. and supports multiple browsers such as Chrome, Firefox and Internet Explorer. It also works on mobile devices like Android and iOS. It offers integration with Google, Facebook and Dropbox. Zoho has been used by over one million people in over 100 countries.

Zoho Connect is a help desk and customer support spution offered by Zoho. Zoho Desk is a service desk software which helps companies to manage and maintain the quality of their services to customers. Zoho Connect integrates with Zoho Desk to provide a single interface to handle help desk related tasks. The integration means that users can log issues from Zoho Desk to Zoho Connect and vice versa. This makes it easy for organizations to handle customer complaints in a more efficient manner.

  • Integration of Zoho Connect and Zoho Desk
  • Zoho Connect offers a pro version which costs $9.99 per user per month. The free version of the software allows a maximum of two agents. The pro version costs around $9.99 per user per month and comes with additional features such as unlimited agents, live chat, knowledge base, workflow automation etc.

    Zoho Desk provides a free plan which supports up to ten agents. This plan does not allow users to add fields or customize emails in any way. A premium plan costs around $25 per agent per month and comes with additional features such as custom fields, email templates, time tracking etc. Zoho Desk also provides a reasonable pricing structure for large organizations i.e., it charges $1 per agent in excess of 30 agents.

    Zoho Connect integrates with your existing help desk software in order to offer a single interface for managing customer support requests in a more efficient manner. You need to install Zoho Connect on your server or desktop computer and then use the connector to connect it with your help desk software. The connector can be downloaded from the Zoho Connect website. The interface is very easy to use and intuitive. It shows all the messages received by Zoho Connect in a single view along with messages sent out by Zoho Desk so that you can easily switch between the two applications while using an integrated help desk software. A new feature introduced in Connect is “Connect-to-Connect” integration which allows you to integrate multiple Zoho Connect instances with each other. Zoho Connect also offers integration with Zendesk, Freshdesk , ZenDesk, UserVoice, Get Satisfaction, GetSatisfaction, GatherIt, SmarterTrack, BambooHR, Proposify, Insightly, Kickbox etc.

  • Benefits of Integration of Zoho Connect and Zoho Desk
  • The benefits of integrating Zoho Connect with Zoho Desk include:

    Companies can easily connect their existing help desk software with Zoho Desk by using the Connector top which is available free of cost on the website of Zoho Connect. This helps them to manage support tickets without needing to switch between different help desks. Companies can set up workflows in both Zoho Desk and Zoho Connect so that they can receive notifications about the progress made on the issue being handled in real time. Companies can use either system individually or can use both together for better efficiency in handling customer support related tasks. Companies can also use the priority field in either system so that they can prioritize issues based on their level of importance. Companies can easily search through the open tickets in both systems using the search bar located at the top of each page. Companies can easily move issues from one system to another using the same search bar. Companies can also create labels in either system for easy management of support requests. Companies can easily add tags to issues when they are created in either system so that they can quickly filter through issues based on particular tags in future. Companies can assign tickets to agents based on the number of tickets assigned to them in either system. Companies can also assign tags to agents based on the set of tags assigned to them in either system. Companies can switch between different help desks using the same search bar located at the top of each page of the integrated help desk software system in order to check if they have received any new messages or tickets since switching from one help desk to another. Companies can also view ticket details, comments and files attached to any issue received through either system individually or both together. Companies can view tickets based on their status (open , closed , archived etc.. and date (today , yesterday etc.. Companies can also create new tickets and assign them to agents based on their availability and expertise (for instance marketing, tech support etc.. using either system individually or both together. Companies can also create new labels and tags for tickets based on their business requirements using either system individually or both together. They can then assign these labels and tags to tickets using either system individually or both together. Companies can view an overview of tickets based on their status (open , closed , archived etc.. and date (today , yesterday etc.. using either system individually or both together so that they do not miss anything during their day-to-day operations. Companies can view an overview of tickets based on their priority and list them according to their priority so that they know how much time should be allocated for each ticket during their day-to-day operations. Companies can also view an overview of tickets based on their label and list them according to their label so that they know which type of reports they should be generating for which type of label during their day-to-day operations. Companies can view an overview of internal notes for tickets based on their status (open , closed , archived etc.. and date (today , yesterday etc.. using either system individually or both together so that they do not miss anything during their day-to-day operations. Companies can view an overview of internal notes for tickets based on their internal note title and list them according to internal note title so that they know what type of reports they should be generating for which type of internal note during their day-to-day operations. Companies can track the progress made by agents on tickets using either system individually or both together so that they know if their agents are fplowing up on each ticket or not during their day-to-day operations. They can also send reminders about pending tickets to agents based on the amount of time spent by them on a particular task so that they stay focused on completing particular tasks within a specific period of time during their day-to-day operations. Companies can also ask questions from agents about certain tickets using either system individually or both together so that they have an idea about the current status of those tickets during their day-to-day operations. They can also ask questions from agents about certain tickets using either system individually or both together so that they have an idea about the current status of those tickets during their day-to-day operations. Companies can easily integrate external applications like CRM systems (like Salesforce. with either system individually or both together so that they can track all incoming messages for customers across various channels like phone calls, emails etc.. They can also send answers back to customers who reach out using any channel using either system individually or both together so that customers receive answers quickly. Companies can also create reports regarding customer satisfaction levels using either system individually or both together so that they know if there are any areas where they need to improve their service quality during their day-to-day operations. Companies can also create reports regarding the type of customers who are more likely to reach out on phone than email or vice versa using either system individually or both together so that they know how best to cater to the needs of customers depending on their preferences during their day-to-day operations . Companies can generate reports on first contact respution times for customers who reach out using each channel using either system individually or both together so that they know if they are adhering to industry standards during their day-to-day operations . Companies can generate reports on average response times for particular customers based on the channel used by them so that they know if they are adhering to industry standards during their day-to-day operations . Companies can easily monitor whether agents are performing well during peak hours during their day-to-day operations . They can generate reports based on peak hours during which most customers require support from them so that they keep agents busy during peak hours only during their day-to-day operations . Companies can generate reports regarding workloads for each agent using either system individually or both together so that they know if an agent is overloaded during his/her day-to-day operations . They can also generate reports regarding training needed by various agents using either system individually or both together so that they know

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