Integrate Zoho Connect with Zendesk

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About Zoho Connect

Zoho Connect is a team collaboration platform that allows you to bring together your workers, partners, vendors, and anyone else that contributes value to your work, as well as give you the space and resources you need to interact and complete tasks more quickly.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Want to explore Zoho Connect + Zendesk quick connects for faster integration? Here’s our list of the best Zoho Connect + Zendesk quick connects.

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Connect Zoho Connect + Zendesk in easier way

It's easy to connect Zoho Connect + Zendesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Event

    Triggers when a new event is added.

  • New Feed

    Triggers when a new status (Feed) is added.

  • New Group Member

    Triggers when new member is added to a group.

  • New Mention

    Triggers when you are mentioned in a status.

  • New Network Member

    Triggers when new member is added to a network.

  • New Task

    Triggers when a new task is added.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Updated User

    Triggers when a user is updated in Zendesk.

  • Actions
  • Add Member to Group

    Adds user to a group (invite and add, if the user is not a member of the network).

  • Create Event

    Adds a new event in a specific group.

  • Create Feed

    Adds a new status (Feed) in a specific group.

  • Create Private Event

    Creates a private event.

  • Create Private Task

    Adds a private task.

  • Create Task in Board

    Adds a new task in a specific board.

  • Invite User to Network

    Sends an invite to the user to join your network.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Zoho Connect & Zendesk Integrations Work

  1. Step 1: Choose Zoho Connect as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Connect to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Connect and Zendesk

Zoho Connect

Zoho Connect is a cloud-based platform that allows businesses to integrate their applications with each other. It was launched in June 2010 by Zoho Corporation. The first application to be integrated with the Zoho Connect platform was Zoho CRM. This application allows users to manage contacts, leads, accounts, and activities related to customer relationship management.


Zendesk is an American company that provides a cloud-based customer service software. It was founded in Denmark in 2007. The company has more than 80,000 customers around the world.

Integration of Zoho Connect and Zendesk

Zoho Connect integrates with 34 applications from various vendors. Some of these vendors include Google, MailChimp, Salesforce, Twitter, and Facebook.

Zendesk can be integrated with Zoho Connect through Appy Pie Connect’s integration feature. Appy Pie Connect is a business automation software that links multiple web apps. Through this integration, Zendesk users can send data from Zendesk to Zoho Connect. The data will then appear in the appropriate module in Zoho Connect. This integration enables businesses to automate their customer service operations.

The integration between the two companies allows businesses to save time and money by automating mundane tasks that can be outsourced to virtual assistants using Zoho Assist. Automation of these tasks prevents mistakes from being made, as well as eliminates manual entry of data in Zoho Connect. A single customer support ticket can trigger an automated sequence of events that allow the user to reply to the customer, create a new lead record, add notes to the customer’s profile, and add a fplow-up task for a support agent.

Benefits of Integration of Zoho Connect and Zendesk

Integration with Appy Pie Connect enables businesses to leverage the benefits of automation in their customer support operations. These benefits include:

The process to integrate Zoho Connect and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 29,2023 02:06 pm