Zendesk Sell + Intercom Integrations

Zendesk is a customer service software that offers its users an easy way to manage ticket flow, chat, and knowledge base. It was founded in 2007 by Danish entrepreneurs Mikkel Svane and Morten Primdahl. Since then, the company has grown rapidly from its first prototype to a global customer service software which helps user communicate with their customers. Zendesk was initially intended for use only by the founders’ clients who used it for managing support tickets between their sales and product teams. However, the company grew rapidly within a few years and now it has more than 80,000 customers across the world.

In 2013, Zendesk launched Zendesk Sell, which is a platform that helps businesses build relationships with their customers through email. It integrates directly with other tops such as Intercom, Salesforce, Mailchimp, and other tops. It also provides a comprehensive dashboard that allows users to gain insights into their customers’ behavior and preferences. It allows users to create campaigns using which they can easily invite their customers to engage with them.

Intercom is another important top that helps companies connect with their customers. The top offers many features like real-time messaging, tracking of visitor behavior, tracking of lead conversion and many other useful features. This top is very helpful for businesses which rely on customer engagement to generate revenues.

Integration of Zendesk Sell and Intercom

Zendesk offers two options to integrate Zendesk Sell and Intercom. The first option is to use data connectors while the second option is to use custom code integration. The data connectors help users integrate data from Zendesk Sell and Intercom using automated workflows. They do not require any coding knowledge. If the users are concerned about security then they can opt for the custom code integration option that requires some programming knowledge. However, it is recommended to use data connectors as they are easy to use and are secure as well.

Benefits of Integration of Zendesk Sell and Intercom

Integration of Zendesk Sell and Intercom offers many benefits to companies like:

• Better customer experience. These two tops together can help businesses provide better customer experience. Zendesk Sell helps businesses send targeted emails to their customers and track their behavior while Intercom helps them track their customer’s behavior on various channels like website, call center, etc. Both of these help achieving better customer experience by providing personalization to them.
• Improved sales productivity. Integration of these two tops together can help companies increase their sales productivity. With data from Intercom, users can get insights into their customers’ behavior. For example, if they know that one of their customers has been visiting their website regularly but never converted into leads then they can use this information to reach out to him or her via email. Similarly, they can target all their inactive or unengaged visitors using email campaigns using Zendesk Sell. It can help them convert more of their leads into paying customers thus increasing their sales productivity.
• Better reporting. Zendesk Sell and Intercom together provide better reporting facilities to companies. With reports from both of these tops companies can gain valuable insights into their customers’ behavior and preferences. For example, if they find out that most of their leads are coming from one particular channel then they can focus on improving that channel whereas if they find that most of them are coming from one particular person then they can try reaching out to him or her through phone calls or text messages. These insights not only help companies improve their sales but also help them save money on marketing expenses.

Companies should definitely integrate Zendesk Sell and Intercom together so that they can provide better customer experience to their customers and increase their sales productivity at the same time. They must also integrate these two tops with other tops such as Salesforce because it is essential for businesses that depend on customer engagement to generate more revenue.

The process to integrate Zendesk Sell and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.