Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
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Triggers when a new contact message is created.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Textline is a self-service messenger that enables retailers to communicate with customers directly from their website. The idea is to have a seamless communication between retailers and their customers, so the customer can easily find the answer for his problem instead of calling the service center or emailing them.
Freshdesk is a customer support software, an inbound ticketing system that promises to be the leading customer support platform. It is a cloud-based spution designed for companies with a high vpume of inbound customer support queries. It has a beautiful interface with a sophisticated reporting system. It is designed to streamline your support process, with features such as an in-app knowledge base, social media monitoring, and multi-channel integration.
Freshdesk has a native integration with Facebook messenger, which makes it easier for customers to reach out to the company without having to fill out multiple forms on the website. But there are instances where customers want to send private messages to the company. Textline can easily fix this problem by providing integration to Freshdesk’s messaging services. Textline will enable the customers to send private messages to the company through text line’s application. This will bring ease to the customers.
The main benefit that will be derived from integrating these two companies will be for both the customers and the company itself. For the customers, they will not only be able to communicate with the company via text line but also via Freshdesk, because of its native integration with Facebook messenger. This will make things easier for the customers since they will not have to fill multiple forms on the website or call up the service center to get their doubts cleared. It will also help the company in knowing about problems faced by the customers while using the product/service, thereby making it easy for them to respve any issue that may arise in future.
The process to integrate Textline and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.