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Integrate SproutVideo with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between SproutVideo and Freshdesk

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About SproutVideo

SproutVideo is a video hosting platform with strong video marketing, privacy, and analytics solutions that make sharing videos online a breeze.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate SproutVideo + Freshdesk

  • SproutVideo Integration Freshdesk Integration

    SproutVideo + Freshdesk

    Create Contact from Freshdesk from Video Deployed to sproutvideo Read More...
    Close
    When this happens...
    SproutVideo Integration Video Deployed
     
    Then do this...
    Freshdesk Integration Create Contact
  • SproutVideo Integration Freshdesk Integration

    SproutVideo + Freshdesk

    Create Ticket from Freshdesk from Video Deployed to sproutvideo Read More...
    Close
    When this happens...
    SproutVideo Integration Video Deployed
     
    Then do this...
    Freshdesk Integration Create Ticket
  • SproutVideo Integration Freshdesk Integration

    SproutVideo + Freshdesk

    Create Contact from Freshdesk from List your folders to sproutvideo Read More...
    Close
    When this happens...
    SproutVideo Integration List your folders
     
    Then do this...
    Freshdesk Integration Create Contact
  • SproutVideo Integration Freshdesk Integration

    SproutVideo + Freshdesk

    Create Ticket from Freshdesk from List your folders to sproutvideo Read More...
    Close
    When this happens...
    SproutVideo Integration List your folders
     
    Then do this...
    Freshdesk Integration Create Ticket
  • SproutVideo Integration Freshdesk Integration

    SproutVideo + Freshdesk

    Create Contact from Freshdesk from Video Watched to sproutvideo Read More...
    Close
    When this happens...
    SproutVideo Integration Video Watched
     
    Then do this...
    Freshdesk Integration Create Contact
  • SproutVideo Integration {{item.actionAppName}} Integration

    SproutVideo + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect SproutVideo + Freshdesk in easier way

It's easy to connect SproutVideo + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • List your folders

    Folders are a great way to organize videos in a hierarchical way within your account. Folders can contain both videos and other folders.

  • Video Deployed

    Triggers when a new video has been deployed within your account.

  • Video Watched

    Triggers when a video has been watched

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Access Grant

    Create a new access grant within your sproutvideo account.

  • Create Folder

    Create a new folder within your SproutVideo account.

  • Create Viewer Login

    Create a new viewer login within your SproutVideo account.

  • Update Access Grant

    Updates the settings for an existing access grant in your SproutVideo account.

  • Upload Video

    Uploads a video to your SproutVideo account.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How SproutVideo & Freshdesk Integrations Work

  1. Step 1: Choose SproutVideo as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from SproutVideo to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of SproutVideo and Freshdesk

SproutVideo. A video marketing platform that allows video creators to upload, store, manage and share videos on their website. It also enables users to stream videos from multiple platforms such as YouTube, Facebook, Vimeo, and more.

Freshdesk. A customer support software product for small and medium businesses. It offers a variety of helpful features for spving customer issues.

Integration of SproutVideo and Freshdesk

Freshdesk offers a mobile app that lets users log in to their accounts through smartphones and tablets. They can get help with their issues by tapping the icon on the top right corner of the mobile app. When they tap the icon, they will be able to submit a ticket to a customer service representative.

If there is no live chat option available, users can submit a ticket via email. This process takes roughly 2-3 days. When the email is received by the Freshdesk team, they will respond to the user within 2 hours. Once they attend to the issue, they will close the ticket manually. By integrating SproutVideo into Freshdesk, this manual closing of tickets can be automated.

Once an issue is created in Freshdesk, it is channeled to SproutVideo for identification. SproutVideo identifies the issue and assigns it to a video creator. The video creator can then create a video showcasing the spution. After the video is published, the customer service representative can view it and use it as an educational guide for his or her customers.

Benefits of Integration of SproutVideo and Freshdesk

In addition to helping customers and saving time for customer service representatives, integrating SproutVideo and Freshdesk has other benefits as well. It saves time for customers because they no longer have to wait for responses; instead, they receive instant attention from the video creator. In addition, they can view instructional videos about their issues. It also helps customer service representatives because they are able to communicate with customers better. Moreover, it helps companies save time and money by improving customer satisfaction rates and reducing cost per acquisition (CPA.

This article provides information about integrating SproutVideo and Freshdesk so that they can work together seamlessly. It explains how integrating them together helps in improving user experience and save time for customer service representatives and customers.

The process to integrate SproutVideo and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.