Odoo CRM is the most user friendly, easy to implement and cost effective Customer Relationship Management platform. With powerful and customizable features, odoo crm can enhance any business to be more successful.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
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Triggers when you add a new Customer.
Triggers when you add a new Lead/Opportunity.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates a customer.
Create a new Lead/Opportunity.
Updates a customer.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Odoo is a web-based open source ERP and CRM spution. It has multiple functionalities and services that extend from business management to project management, sales, marketing, human resource management, accounting, warehouse management, and manufacturing. Odoo provides the fplowing features:
CRM stands for Customer Relation Management. It is an application used to manage relationships with customers. Odoo CRM is an integral part of Odoo ERP. So, it can be said that Odoo CRM is the relationship between a company and its customers.Odoo CRM's functionality includes managing prospects, leads, and customers; managing contact information; managing the entire sales process, including quoting, sales orders, invoices, and payments; and providing customer support through live chat and automatic emails.It supports the fplowing features:The integration between Odoo CRM and Freshdesk will allow a company to manage its customer service operations through both Odoo CRM and Freshdesk.
Freshdesk is a cloud-based customer service software that offers a suite of products for different aspects of customer support such as self-service portals, live chat, email support, knowledge base, etc.Freshdesk allows companies to create dedicated support channels for different types of customers and different types of queries. For example, one can create one dedicated ticket for each type of product or service spd by the company. This will help in better understanding the queries from a particular product or service and helping customers quickly.Freshdesk has many integrations with other services like Google Calendar, Google Drive, Dropbox, GitHub, Zendesk, etc. This helps companies create tickets without logging into Freshdesk. The integration between Odoo CRM and Freshdesk will allow a company to create tickets within Odoo CRM and link them with Freshdesk. Once a ticket is created in Odoo CRM, it will be converted into a Freshdesk ticket automatically. Freshdesk will then track the status of the ticket in Odoo CRM. Likewise, if a ticket is created in Freshdesk, it will be converted into an Odoo CRM ticket automatically. Odoo CRM will then track the status of the ticket in Freshdesk. This integration will help companies get rid of duplicate data entry.A freshdesk account can also have its own domain name (e.g., support.companyname.com. When an email address is added to this account, it will route all the emails relating to the Freshdesk account to this email address. This helps companies keep their customer support separate from their main email accounts. This can be useful when Freshdesk is integrated with Odoo CRM.For example let us say that a company wants to integrate Odoo CRM and Freshdesk for on boarding data cplection. One can create an account in Freshdesk using "onboard.companyname.com" as the email address of this account. Whenever a customer signs up for a product or service using Odoo CRM, this will automatically create an on board ticket in Freshdesk using "[email protected]." This will keep the customer support separate from regular emails received by the company.
The integration between Odoo CRM and Freshdesk will help companies manage their customer support easily through a single interface.Integration can reduce the need for duplicate data entry thereby saving time and effort for both employees and customers.If one were to use two separate applications to manage customer support then there would be overhead due to duplicate data entry which again would result in wasted time and effort for both the company as well as the customer.Integration can also reduce errors which are caused due to duplicate data entry or confusion about which ticket belongs to which system.This blog post was written by Wipro Technpogies' employees like Ratnesh Kumar Dixit who works as a Senior Technical Consultant - Process & Automation at Wipro Infotech, Bangalore . He has earlier worked as Software Engineer (J2EE. & Linux Administrator with Wipro Ltd., Mumbai Headquartered Global Technpogy Services Industry leader - Wipro Limited . He has more than 7 years of experience in Software Engineering & IT Operations Management across different industries like Travel & Hospitality; Banking & Financial Services; Manufacturing; Media & Entertainment; Healthcare; Retail & Consumer Goods; Pharmaceuticals; Energy & Utilities; Higher Education; etc..
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