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Miro + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Miro and Freshdesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Miro

Miro is an online collaborative whiteboard tool that allows dispersed teams to collaborate efficiently on everything from brainstorming to planning and monitoring agile workflows.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Miro + Freshdesk

  • Miro Miro

    Freshdesk + Miro

    Create Board to Miro from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Miro New Contact
     
    Then do this...
    Miro Create Board
  • Miro Miro

    Freshdesk + Miro

    Create Board to Miro from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Miro New Ticket
     
    Then do this...
    Miro Create Board
  • Miro Miro

    Freshdesk + Miro

    Create Board from Miro from Update Ticket to Freshdesk Read More...
    Close
    When this happens...
    Miro Update Ticket
     
    Then do this...
    Miro Create Board
  • Miro Miro

    Gmail + Miro

    Create Board to Miro from New Attachment in Gmail Read More...
    Close
    When this happens...
    Miro New Attachment
     
    Then do this...
    Miro Create Board
  • Miro Miro

    Gmail + Miro

    Create Board to Miro from New Labeled Email in Gmail Read More...
    Close
    When this happens...
    Miro New Labeled Email
     
    Then do this...
    Miro Create Board
  • Miro {{item.actionAppName}}

    Miro + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Miro + Freshdesk in easier way

It's easy to connect Miro + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Board

    Creates a new board.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Miro & Freshdesk Integrations Work

  1. Step 1: Choose Miro as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Miro to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Miro and Freshdesk

Miro

Miro (previously known as Democracy Player. is an open source video player. The default interface of Miro is a simple and clean one, which shows the various features it provides and how to use them. The Miro interface is made up of two sections. The left section has three tabs for “Library,” “Preview,” and “Tops”. The right section contains the play contrps. The Library tab has a listing of all the videos in the user’s library. This tab also has a search bar and an option to view individual podcasts. The Preview tab contains all the available video channels in Miro. A channel is a set of videos that are put together under a single topic. There are categories such as News, Entertainment, and Education that have multiple channels under them. This tab also has a search bar to find videos under a particular title or key-word. The Tops tab contains options to download different versions of Miro and to configure the program’s settings. These options are listed as sub-tabs. Options for changing the program’s settings include changing the language and theme, adding plugins, and adding bookmarks. Bookmarks are a feature that allows users to add their favorite websites to Miro so they can access them with one click.

Freshdesk

Freshdesk is an online software company founded by Girish Mathrubootham in 2010. It offers a customer service software that enables businesses to communicate with their customers via email, phone, and chat. The software helps businesses manage their customer service operations more efficiently with features such as logging of tickets, respution of issues, real-time monitoring of calls, emails, and chats, and tracking of customer satisfaction ratings. Freshdesk was started in Chennai, India. The company’s product Freshdesk is used by over 60,000 companies across 182 countries. Freshdesk is being continuously updated with new features and upgrades such as white labeling and app builder. In 2013, Freshdesk raised $10 million in Series A funding from Accel Partners and Matrix Partners. In February 2015, it acquired its rival Zendesk for $340 million in cash. In August 2016, Freshdesk raised another $40 million from investors including Accel Partners, Bessemer Venture Partners, Google Capital, and Tiger Global Management.

Integration of Miro and Freshdesk

The integration of Miro and Freshdesk allows users to create tickets directly from videos on Freshdesk’s website. To do this, users first need to install the Miro plugin on their computer. Once installed, they can press CTRL + SHIFT + I on their keyboard to open the browser window where they can see all the plugins installed on their computer. They can then select the ‘Web Browser’ plugin from the list of plugins and click on ‘Enable’. Once done, they will be able to watch videos on Freshdesk’s website that have a ‘Miro Player’ button below them. When users hover over this button, it expands into two buttons. ‘Play in Miro’ and ‘Play using Miro’ (which opens the video in a new window. It will also show the video description underneath these buttons if there is one. Users then click on either ‘Play in Miro’ or Play using Miro’ to open the video in Miro. A new dialog box will come up with different options that allow users to create tickets in Freshdesk directly from the video they are watching in Miro. The options include creating a ticket with Freshdesk’s main email address, attaching the video file to the ticket, attaching any other files related to the ticket (such as screenshots), setting priority of the ticket, adding tags to the ticket, etc. Users can also edit their ticket before sending it by changing some of these options. The ticket created will have a title based on the title of the video and it will be categorized under ‘Media’ in Freshdesk’s Customer Support module because media tickets are grouped together under this category for easier navigation. If any other files are attached to the ticket such as screenshots or documents, they will be assigned a Category ‘Files’ after they are uploaded onto Freshdesk’s system. The screenshot sent with the ticket will appear below the description of the video when the ticket is opened in the Customer Support module on Freshdesk’s website. The ticket does not get deleted automatically when it is respved; however, it closes automatically after 14 days when no further action is taken. This integration allows users to quickly create tickets about videos on Freshdesk’s website and instantly begin respving them without needing to create an account or login into Freshdesk system first. It also speeds up this process by only having one step between watching a video in Miro and opening the ticket in Freshdesk instead of going through separate steps like installing the plugin onto their computer before they can view videos on Freshdesk’s website, then opening the video in Miro before they can create a ticket in Freshdesk about that video directly from within Miro itself (which would require three steps. This integration allows users to respve customer support issues faster by providing them with videos about an issue as well as information about it such as screenshots or any additional documents related to it in advance so that they can respve it immediately without having to contact customers again or ask them for additional details about their problem before they can start respving it or sending them any additional files related to it before they can start respving it (which would take extra time. This integration provides customers with an additional way of contacting their company for help; instead of just calling them or sending them emails about their issues directly (and vice versa), customers can also send videos about their issue to them along with any additional files related to it as well as any questions they may have about it beforehand so that they can respve their issue much faster than they would have been able to otherwise. This integration saves time by allowing users to respve issues faster than if they had to contact customers again or ask them for additional details about their issue (or send them any additional files related to their issue. before they could respve it because they would have had to wait until customers contacted them with information about their issues or sent them any additional files related to those issues while this integration already provides that information along with those files automatically when users create tickets about those issues directly from within Freshdesk’s Customer Support module instead of waiting for customers to contact them with that information or send those files to them before they can begin respving those issues themselves because this integration allows users to respve customer support issues faster by providing them with videos about an issue as well as information about it such as screenshots or any additional documents related to it in advance so that they can respve it immediately without having to contact customers again or ask them for additional details about their problem before they can start respving it or sending them any additional files related to it before they can start respving it (which would take extra time. B. Benefits of Integration of Miro and Freshdesk This integration saves time by allowing users to respve issues faster than if they had to contact customers again or ask them for additional details about their issue (or send them any additional files related to their issue. before they could respve it because they would have had to wait until customers contacted them with information about their issues or sent them any additional files related to those issues while this integration already provides that information along with those files automatically when users create tickets about those issues directly from within Freshdesk’s Customer Support module instead of waiting for customers to contact them with that information or send those files to them before they can begin respving those issues themselves because this integration allows users to respve customer support issues faster by providing them with videos about an issue as well as information about it such as screenshots or any additional documents related to it in advance so that they can respve it immediately without having to contact customers again or ask them for additional details about their problem before they can start respving it or sending them any additional files related to it before they can start respving it (which would take extra time.

The process to integrate Miro and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.