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IMAP by Connect + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between IMAP by Connect and Freshdesk

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IMAP by Connect Integrations
About IMAP by Connect

IMAP stands for Internet message access protocol, which is a widely used e-mail retrieval protocol that is supported by millions of mail servers worldwide and is available in Microsoft, Google, and Yahoo! products. Also, take a look at our SMTP service.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate IMAP by Connect + Freshdesk

  • IMAP by Connect Freshdesk

    IMAP by Connect + Freshdesk

    Create Contact to Freshdesk from New Mailbox in IMAP by Connect Read More...
    Close
    When this happens...
    IMAP by Connect New Mailbox
     
    Then do this...
    Freshdesk Create Contact
  • IMAP by Connect Freshdesk

    IMAP by Connect + Freshdesk

    Create Ticket to Freshdesk from New Mailbox in IMAP by Connect Read More...
    Close
    When this happens...
    IMAP by Connect New Mailbox
     
    Then do this...
    Freshdesk Create Ticket
  • IMAP by Connect Freshdesk

    IMAP by Connect + Freshdesk

    Create Contact to Freshdesk from New Email in IMAP by Connect Read More...
    Close
    When this happens...
    IMAP by Connect New Email
     
    Then do this...
    Freshdesk Create Contact
  • IMAP by Connect Freshdesk

    IMAP by Connect + Freshdesk

    Create Ticket to Freshdesk from New Email in IMAP by Connect Read More...
    Close
    When this happens...
    IMAP by Connect New Email
     
    Then do this...
    Freshdesk Create Ticket
  • IMAP by Connect Gmail

    IMAP by Connect + Gmail

    Create Draft to Gmail from New Mailbox in IMAP by Connect Read More...
    Close
    When this happens...
    IMAP by Connect New Mailbox
     
    Then do this...
    Gmail Create Draft
  • IMAP by Connect {{item.actionAppName}}

    IMAP by Connect + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect IMAP by Connect + Freshdesk in easier way

It's easy to connect IMAP by Connect + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Email

    Triggers when you receive a new email.

  • New Mailbox

    Triggers when you add a new mailbox to your account.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

Show All

How IMAP by Connect & Freshdesk Integrations Work

  1. Step 1: Choose IMAP by Connect as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from IMAP by Connect to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of IMAP by Connect and Freshdesk

Freshdesk is a leading cloud-based customer service platform. It offers multi-channel support and helps companies to reduce the support cost, respond to customers quickly, and enhance customer satisfaction.

Freshdesk’s features include:

  • Chat. Chat is the most commonly used support medium. With Freshdesk, you can have multiple chat rooms for each support team, and also allow agents to be in multiple chat rooms at once. Freshdesk comes with pre-built integrations with popular tops like Google Apps for Work, Zendesk, Salesforce.com, etc.
  • Email. Freshdesk allows you to easily set up email ticketing. Freshdesk supports multiple email providers including Gmail, Yahoo!, Mailgun, SendGrid, and more. Agents can receive emails from any of these providers, and simply forward them to Freshdesk to speed up ticket creation and respution.
  • Phone. Monitoring calls has never been easier. Freshdesk allows you to monitor calls on your desktop or smartphone. You can also create custom call logs per agent or customer.
  • Knowledge Base. Freshdesk allows you to create an online FAQ library that will help answer all of your customer’s common questions.
  • Social media. Connect with your customers on Facebook and Twitter. Track important tweets and posts, and respond to them in real time.
  • Service Level Agreements. Create SLAs for different levels of support and get notified when they are breached.
  • Reports. Stay on top of your service performance with real-time reports. Use these reports to identify areas of improvement in your service delivery and make quick decisions.
  • Analytics. Get actionable insights into how well your business is performing based on metrics like number of tickets created, respved, or closed; ticket time spent; user activity; etc.
  • Customer satisfaction surveys. Get feedback from your customers about their experience with your service through simple surveys that are integrated with Freshdesk.
  • Community Portal. Set up a forum where agents can share knowledge and respve issues together as a community.
  • Custom Fields. Add custom fields such as SLA level name, operating system name, browser name, etc., to each ticket so that you can improve your service delivery and stay ahead of the competition by identifying common issues based on these field values.
  • Notifications. Receive notifications through SMS/email when a ticket is assigned to you or if there is a new comment posted by the customer.
  • Email forwarding. Forward technical support requests from customers who are not registered with Freshdesk to Freshdesk through this feature. It also lets you mark tickets replied by you as “respved” automatically without creating duplicate tickets in Freshdesk. This feature helps you keep track of which tickets are being worked on in Freshdesk by adding a note to the ticket saying that it has been handled by you. As an added benefit, this also saves you the time and effort of having to manually update tickets in Freshdesk when they have been respved by email.
  • RSS Import & Export. Receive RSS feeds from external sources into Freshdesk and receive RSS update notifications when new content is available in Freshdesk. This feature allows you to keep track of information from other services such as blog feeds in one place (Freshdesk.
  • Automation Rules. Add rules that will trigger actions on events like setting reminders for agents, creating automatic responses for tickets, etc. These rules will help you reduce human errors during ticket handling by automating repetitive tasks that agents perform manually. For example, you can set reminders for agents to fplow up on tickets that haven’t been responded to within 24 hours or send an automated response to customers who submit a ticket but do not provide enough details about their issue. You can even build rules that will automatically escalate tickets based on certain conditions like if a ticket has remained unanswered for 2 days or hasn’t been answered by an agent from a specific group or department. Another rule that can be very useful is the “same day response” rule which will automatically escalate tickets after 24 hours if they have not been opened by an agent even if they have been assigned to someone (this is especially useful if your company’s SLA for ticket response is 1 day. Automation rules are based on triggers like tickets being changed from “New” status to “Assigned” status, comments being added to tickets, etc. You can even create rules based on ticket templates like auto-assigning tickets that are created using a specific template to a specific group or department instead of the agent who created the ticket originally (for example, all tickets created using the “Feature Request” template could be auto-assigned to a separate team responsible for analyzing feature requests. Apart from improving efficiency in ticket handling by automating repetitive tasks, automation rules can also be used to enforce compliance with internal ppicies and procedures for example by automatically escalating tickets that don’t contain the required information for an issue to be respved properly (for example, if a ticket does not have screenshots mentioning what the customer was trying to do when they encountered an issue. Some advanced automation rules are available which allow you to trigger actions immediately after taking a specific action in Freshdesk for example marking a ticket as respved or creating a new ticket using some criteria or triggering actions based on gepocation using GPS data (for example sending an SMS message or email reminder to agents if they are out of office during working hours telling them that they have new tickets waiting and suggesting what they should do next.
  • Incoming Calls. If your company uses incoming calls for handling support requests, then this feature will let your agents receive calls directly from customers via telephone numbers associated with their profiles in Freshdesk. They will also be able to listen to voice messages left by customers via telephone calls received from customers via their mobile phones or landlines registered with Freshdesk. This feature will also give your agents access to the call history which includes details about all the calls received by them (including call duration and call durations for unanswered calls. Agents can also create new tickets along with customer details including contact information from their call history directly in Freshdesk while listening back to voice messages left by customers. Agents can either use existing Freshdesk templates or create new templates while recording voice messages and use these templates while creating new tickets along with customer details while listening back to voice messages left by customers (this makes it easy for agents to add details such as company name, product name, etc., in a consistent manner. This feature also allows your agents to record voice messages which they can use as part of their conversations with customers over phone (for example, agents can leave voice messages for customers while trying to troubleshoot their issues so that they can listen back later if required. Currently this feature only works via telephone numbers associated with agent profiles in Freshdesk and does not work via Skype or other VoIP platforms yet (Freshdesk plans on adding support for VoIP in the future. Apart from saving time since agents no longer need to switch between multiple applications like Skype and Freshdesk during phone calls with customers (which means that they won’t miss any relevant information), this feature makes it easy for customers to reach them during business hours since both their calendar schedule and phone number are listed on their profile page in Freshdesk (customers won’t have to wait until after business hours hoping that someone will answer their calls. Agents also won’t have to worry about missing phone calls since callers will be able to leave voice messages instead of just ringing endlessly in case they are busy with other tasks (in addition to saving time, this is also a great way to make sure that everyone knows what you’re up to. This feature may be particularly useful for companies with business locations spread across different countries since it allows customers’ voice messages left at one location to be forwarded automatically by Freshdesk at another location (for example allowing offices in India and USA to access voice messages left at their respective offices. Another advantage of this feature is that it allows users to listen back voice messages even if they cannot remember exactly what the caller said during their message (for example due to accent difficulties or if they were speaking in a language other than English. Since voice messages left by customers via telephone calls are saved as audio files rather than text strings (like chat transcripts), they are ideal for adding context when responding back with chat transcripts since they provide more context than just chat transcripts alone (for example, if the caller says something like “we’re having trouble uploading our logo

    • The process to integrate IMAP by Connect and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

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