Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Gmail + FreshdeskAdd notes to tickets in Freshdesk from new Gmail emails [REQUIRED : Business Gmail Account] Read More...
If you’re looking for a way to improve the functionality of your helpdesk system, this Freshdesk- Gmail integration is for you. After setting this integration up, Appy Pie Connect will watch your Gmail account for new emails. Whenever an email comes to your inbox, we will automatically add a note to a ticket in your Freshdesk. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
Note: To use this integration you must have a Business Gmail account.
Gmail + FreshdeskReply Freshdesk Tickets from emails in Gmail [REQUIRED : Business Gmail Account] Read More...
It's easy to connect Gmail + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers whenever a new attachment is received (trigger is initiated once per attachment).
Triggers when a new e-mail appears in the specified mailbox.
Triggers when you receive a new email that matches a search string you provide.
Triggers when you receive a new email in a label.
Triggers everytime you receive a new email and Starmark it within two days.
Triggers every time a new thread starts.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Draft a new email message(but don't send).
Creates a new label.
Draft a new email message & send it.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
The integration of Gmail and Freshdesk is a recent development. With the ever-increasing popularity of Gmail, it has become crucial for the companies to have an email service which integrates all business communication in one place. Google had earlier introduced this integration of Gmail with its CRM software, but now it has been extended to include Gmail with Freshdesk. The objective behind this integration was to provide a unified customer support system, that can help companies to provide better customer services.
From an end user's perspective, integration of Gmail and Freshdesk will result in a seamless experience, without any loss of functionality or data. New channels like WhatsApp, Skype, Twitter and Facebook can be integrated into Freshdesk. As a result, support requests can be routed through various different mediums and help is provided at the earliest. From a company's perspective, integration of Gmail and Freshdesk is a smart move as it helps them reduce overall operational costs. It also helps them manage their customer support better, thereby increasing customer satisfaction. Integration of these two software applications also results in faster respution of customer complaints.
The integration of Gmail and Freshdesk eliminates the need for setting up multiple accounts across various software applications. This makes handling large vpumes of customer queries a lot easier. The process of creating a support ticket in Gmail and addressing it in Freshdesk can also be simplified with the help of this integration. Integration of Gmail with Freshdesk helps companies create a central repository of information related to customers, thereby reducing overall operational costs. Companies can also track the status of all support requests from a central system. This helps them improve customer satisfaction by providing timely respution of issues.
The process to integrate Gmail and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.