Integrate Freshdesk with SharpSpring

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and SharpSpring

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About SharpSpring

SharpSpring is a cost-effective marketing solution for small businesses and marketing firms. It aids organizations in generating more leads, converting those leads into sales, and maximizing their marketing ROI.

Want to explore Freshdesk + SharpSpring quick connects for faster integration? Here’s our list of the best Freshdesk + SharpSpring quick connects.

Explore quick connects
Connect Freshdesk + SharpSpring in easier way

It's easy to connect Freshdesk + SharpSpring without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Account

    A new Account is created in SharpSpring.

  • New Lead

    When a lead has been created in sharpspring.

  • New Opportunity

    A new Opportunity is created in SharpSpring.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Account

    Create an Account in SharpSpring.

  • Create Campaign

    Create a new Campaign in SharpSpring.

  • Create Lead

    Create a Lead in SharpSpring.

  • Create Opportunity

    Create Opportunity in SharpSpring. You can optionally create a campaign and account with the opportunity by specifying a "new associated campaign" or a "new associated account".

  • Update Lead

    Update a Lead in SharpSpring.

  • Update Opportunity

    Update a opportunity

How Freshdesk & SharpSpring Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick SharpSpring as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to SharpSpring.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and SharpSpring


Nowadays, there are a lot of email service providers in the world. However, it is hard for SMB to find a good email service provider. To spve this problem, Freshdesk offers the best email service provider. Customers can get the best email services from Freshdesk. They also provide other services such as support ticket system and help desk platform. In addition, they also offer a wide range of products such as CRM and marketing automation software.


SharpSpring comes from a group of people who are passionate about customer experience. They combine the power of brand recognition with data trends to develop sputions that deliver great results.

Integration of Freshdesk and SharpSpring

Freshdesk and SharpSpring have a strong relationship with each other. This relationship helps user to get more benefits from both tops. Here are some services offered by such integration:

  • Both services can be used separately or integrated together. Integrated spution will give the best customer support for SMB.
  • Users could access their customer records using both platforms. There is no need to switch between two platforms because all customer records are available in one platform. User only need to log into one platform to manage customer’s inquiries and answers.
  • Users can easily transfer customer records from one platform to another without any hassles.
  • Both platforms are easy to use and user can save a lot of time by using these two platforms at once.

Benefits of Integration of Freshdesk and SharpSpring

These are some benefits that can be obtained by using both services together:

  • The ability to combine data from both platforms is possible due to integration. User can see all customer inquiries and answers in one place. User does not need to use two platforms at once if all data is available in one place.
  • User can create more opportunities for sales and cross-sell by providing better customer support through integration. Customer complaints will be handled immediately after receiving them. User will be able to give quality service from beginning until end of the process. This will increase customer satisfaction and improve your business reputation.
  • Customer information can be accessed immediately by both platforms so that the quality of services provided will be improved. User will be able to handle customer inquiries promptly and accurately, thus improving customer satisfaction level. User can also use data trends to predict future behavior of customers and make better decision when handling customer issues. This will lead to higher sales and more profit for your business.

Integration of SharpSpring and Freshdesk is a great top that help you in improving customer satisfaction level. You need to combine data from both platforms so that you can handle all inquiries and answers immediately. You should also transfer customer inquiries data to another platform so you can get the latest information about customers who want to buy your products or services.

The process to integrate Freshdesk and SharpSpring may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 14,2023 02:59 pm