Integrate Freshdesk with OneDrive

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and OneDrive

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About OneDrive

Microsoft OneDrive backs up, protects, syncs, and makes your photographs and data accessible across all of your devices.

Want to explore Freshdesk + OneDrive quick connects for faster integration? Here’s our list of the best Freshdesk + OneDrive quick connects.

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Connect Freshdesk + OneDrive in easier way

It's easy to connect Freshdesk + OneDrive without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New File

    Triggers when a new file is added.

  • New Folder

    Triggers when a new folder is added.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Folder

    Creates a new folder.

  • Create New Text File

    Creates a brand new text file from plain text content you specify.

  • Upload File

    Upload an existing file.

How Freshdesk & OneDrive Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick OneDrive as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to OneDrive.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and OneDrive

In this article, I am going to give you a brief introduction of Freshdesk and OneDrive in order to let you know what these two companies do. Then there will be a comparison between these two companies and finally, I will end my article with a conclusion.


Freshdesk is a software-as-a-service (SaaS. based customer support platform that allows the customers to communicate with their agents online. It also provides a self-help spution for the customers so that they don’t have to wait for an agent to check into their problems.

Freshdesk is a product of Chennai-based cloud software firm Freshworks Inc. It was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. It has offices in San Bruno, California, Mountain View, California and Singapore. In 2013, it received its first round of funding from Sequoia Capital and Accel Partners.

Currently, the company has around 1,400 employees. It has developed a top called Freshcaller, which is currently being used by more than 100,000 small businesses worldwide. It is also used by over 50% of the Fortune 500 companies including Microsoft, Intel, Oracle and Sony. The company has offices in the US, UK, France, Germany, Japan, Australia and India. Its clients are spread across over 60 countries.


Microsoft OneDrive is a cloud storage service that allows users to store files online in order to access them from multiple devices. It gives the users 15 GB free storage space which can be increased to 100 GB by referring friends to the service. The users can get up to 5 TB of storage space by paying $50 per year.

OneDrive offers a web interface and mobile apps for Android, iOS, Windows Phone and Windows 10 Mobile platforms. The users can also upload files through the Windows Explorer or Office 365 for business users. The users can download the app on any computer and access their files from other devices without syncing. The users can use one account across all their devices or create different accounts on each device they use.

OneDrive was launched in August 2007 as SkyDrive by Microsoft. Later in July 2012, it was renamed as OneDrive when Microsoft rebranded its products under the “One” brand name. It became part of Microsoft Office Online when Microsoft Office 2013 shipped in October 2013. In June 2015, Microsoft announced that it would be releasing new versions of OneDrive for Android and iOS that would allow users to sync files from their mobile devices directly to OneDrive while they were offline. In December 2015, OneDrive became fully available on all major desktop platforms through its official website along with Windows 10 support. In January 2016, Microsoft announced that it would be dropping the “SkyDrive” brand from OneDrive as part of an effort to streamline its product offerings around three brands – OneDrive, Office 365 and Dynamics CRM

The process to integrate Freshdesk and OneDrive may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm