Integrate Freshdesk with Deskpro

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Deskpro

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Deskpro

Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.

Want to explore Freshdesk + Deskpro quick connects for faster integration? Here’s our list of the best Freshdesk + Deskpro quick connects.

Explore quick connects
Connect Freshdesk + Deskpro in easier way

It's easy to connect Freshdesk + Deskpro without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

How Freshdesk & Deskpro Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Deskpro as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Deskpro.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Deskpro


Freshdesk is the world’s leading cloud based customer support software. It gives the power to manage support cases, email, social media, and many other customer related functions from a single platform. Freshdesk was launched on June 24 2010 by Girish Mathrubootham. The company was founded in Chennai, India.

After the launch of Deskpro, Freshdesk integrated with Deskpro to provide a complete customer support spution and take their customer service to next level.


Integration of Freshdesk and Deskpro:

Deskpro is a cloud based contact center spution that enables you to integrate all your customer support channels to one place and create a seamless experience for your customers. Deskpro is a SaaS (Software as a Service. based system that can be accessed from anywhere as it is hosted in the cloud. Deskpro offers customer service via email, chat, phone calls or tweets.

Benefits of Integration of Freshdesk and Deskpro:

The integration of Freshdesk and Deskpro will bring the fplowing benefits:

  • A complete Customer Support Spution – Deskpro provides all the necessary features for managing customer support from one place. Features like CRM, Queue Management, Agent Scheduling, Call Recording, Call Analytics etc make it easy to manage customer queries effectively.
  • Single Customer Data in One Place – With the integration of Freshdesk and Deskpro, the data will be stored in a single location which will help reduce manual efforts and avoid duplicate information.
  • Increase Customer Satisfaction – This integration will help increase customer satisfaction as now customers will get immediate answers to their queries. They won’t have to wait in queues for long hours while waiting for an agent to answer them. They can also call or chat with agents directly if they want. As this is a cloud based contact center spution, customers will be able to connect with agents from anywhere as well.
  • 24/7 Support – With the integration of Deskpro and Freshdesk, customers will be able to access customer service from anywhere at any time in 24 hours as both these platforms are available 24/7.


Freshdesk and Deskpro are two different cloud based systems but both are very useful when used together. The integration of these two platforms will provide a complete spution for managing customer service and help companies save money by reducing manual efforts. There will be less chances of errors as well.

The process to integrate Freshdesk and ClickUp may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 14,2023 02:59 pm