?>

Facebook Groups + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Facebook Groups and Freshdesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Facebook Groups

Facebook groups are a great place to find out information and exchange ideas for people interested in the same topics. It also serves as a forum for discussion and feedback.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Facebook Groups + Freshdesk

  • Facebook Groups Freshdesk

    Facebook Groups + Freshdesk

    Create Contact to Freshdesk from New Post in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Post
     
    Then do this...
    Freshdesk Create Contact
  • Facebook Groups Freshdesk

    Facebook Groups + Freshdesk

    Create Ticket to Freshdesk from New Post in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Post
     
    Then do this...
    Freshdesk Create Ticket
  • Facebook Groups Freshdesk

    Facebook Groups + Freshdesk

    Create Contact to Freshdesk from New Event in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Event
     
    Then do this...
    Freshdesk Create Contact
  • Facebook Groups Freshdesk

    Facebook Groups + Freshdesk

    Create Ticket to Freshdesk from New Event in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Event
     
    Then do this...
    Freshdesk Create Ticket
  • Facebook Groups Freshdesk

    Facebook Groups + Freshdesk

    Create Contact to Freshdesk from New Photo in Facebook Groups Read More...
    Close
    When this happens...
    Facebook Groups New Photo
     
    Then do this...
    Freshdesk Create Contact
  • Facebook Groups {{item.actionAppName}}

    Facebook Groups + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Facebook Groups + Freshdesk in easier way

It's easy to connect Facebook Groups + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Event

    Triggers when a new event is created for a group.

  • New Photo

    Triggers when a new photo is added to a group's feed.

  • New Post

    Triggers when a new status is added to a group's feed.

  • New Video

    Triggers when a new video is added to a group's feed.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Post Message

    Creates a new message post in a group's feed.

  • Post Photo

    Creates a new photo post in a group's feed.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Facebook Groups & Freshdesk Integrations Work

  1. Step 1: Choose Facebook Groups as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Facebook Groups to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Facebook Groups and Freshdesk

Facebook Groups

Facebook Groups is a new feature by Facebook which allows users to create and manage private communities for people with similar interests. Facebook Groups can be created for any purpose, ranging from personal and professional networks to fan clubs and niche communities.

Freshdesk

Freshdesk is a cloud-based customer support software that companies use to communicate with their customers via emails, phone calls, live chat, and social media channels like Facebook.

Integration of Facebook Groups and Freshdesk

The integration of Facebook Groups and Freshdesk will enable companies to manage their support cases in an efficient way. When a customer posts his/her problem on the Facebook group of the company, the group members will be notified about this case and they can provide sputions to their peers. In addition, the administrators can also spve the case through the Facebook Group. This integration will save time of both customers and company employees as the company employees will not have to track down the information on Facebook groups. It will be much easier for the company staffs to spve the case without going through multiple online platforms. The integration will also help companies boost their social media presence.

Benefits of Integration of Facebook Groups and Freshdesk

Improvement in Customer Service – With the integration of Facebook Groups and Freshdesk, problems posted on Facebook groups will automatically be sent to the customer support platform. This will minimize work load of customer service representatives.

Elimination of Spam Messages – Companies will no longer receive spam messages due to the integration of Facebook Groups and Freshdesk since spam messages will be filtered out before reaching the customer support platform.

Increased Social Media Presence – The integration of Facebook Groups and Freshdesk can increase social media presence of companies since more interactions would happen on Facebook group.

In conclusion, we can say that integration of Facebook Groups and Freshdesk would increase customer satisfaction, improve customer service, decrease spam messages, and enhance social media presence of companies.

The process to integrate Facebook Groups and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.