Downtime Alert + Freshdesk Integrations
Appy Pie Connect allows you to automate multiple workflows between Downtime Alert and Freshdesk
'Down Time Alert' is our own website monitoring service that watches your website 24/7/365 and notifies you whenever your website goes down.
About Freshdesk
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Freshdesk IntegrationsBest ways to Integrate Downtime Alert + Freshdesk
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When this happens...
Website Down
Then do this...
Send SMS
Always keep your website up and running by connecting it with Appy Pie Connect. Once established, this Connect will never let your website go down. While setting up this Connect, you’ll need to add a phone number on which you want to receive SMS alert. Once successfully set up, Appy Pie Connect sends an SMS alert to specified contact when your website is down.This way, you can keep close eye on your business’ website ensuring your business keep growing.How This Automation Works- When your website goes down
- Appy Pie Connect sends an SMS alert to specified contact via Twilio
What is Needed for this Integration- An Appy Pie Connect Account
- A Twilio Account
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Freshdesk + Slack
Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...When this happens...
New Ticket
Then do this...
Send Channel Message
If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.How this Freshdesk - Slack integration Works- A new ticket is created in Freshdesk
- Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
What You Need- A Freshdesk account
- A Slack account
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When this happens...
New Ticket
Then do this...
Create Task
Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.How It Works- A new ticket is created on Freshdesk
- Appy Pie Connect automatically creates a task for it in Asana
What You Need- A Freshdesk account
- An Asana account
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When this happens...
Update Ticket
Then do this...
Create Task
If you want to automatically transfer your Freshdesk tickets to Asana, this integration is perfect for you. After setting this integration up, Appy Pie Connect will automatically create a new Asana task for each ticket on Freshdesk that gets updated. This integration helps your team handle your support desk tickets more productively.How this this Freshdesk-Asana integration Works
- A ticket is updated on Freshdesk
- Appy Pie Connect automatically creates a new task in Asana
What You Need- A Freshdesk account
- An Asana account
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When this happens...
New Ticket
Then do this...
Create Card
Use this integration and turn your Freshdesk tickets into Trello cards. Set this integration up, and whenever a new ticket is updated on Freshdesk, Appy Pie Connect will automatically create a new Trello card, keeping both your teams aware and responsive to customer queries. This integration will surely improve your customer service quality.How this integration Works- A ticket is added in Freshdesk
- Appy Pie Connect automatically creates a new Trello card
What You Need- A Freshdesk account
- A Trello account
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect Downtime Alert + Freshdesk without coding knowledge. Start creating your own business flow.
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Website Down
Trigger whenever your website is down.
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New Contact
Triggers when a new customer is created.
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Update Ticket
Triggers when a Ticket is updated.
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Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
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Create Ticket
Create a ticket in Freshdesk for your domain.
How Downtime Alert & Freshdesk Integrations Work
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Step 1: Choose Downtime Alert as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Freshdesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Downtime Alert to Freshdesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Downtime Alert and Freshdesk
Downtime Alert is a top for monitoring website, app or any other server. It will send emails to your subscribed email address whenever it detects a service has issues. The service can be anything like web server, database server, IMAP backup server, VPN client and many more.
Freshdesk is a customer-support platform for companies. It offers several native integrations with popular third-party services such as Zendesk, Google Analytics and Intercom. It also allows you to create custom integrations using API.
Integration of Downtime Alert and Freshdesk
I will explain how to integrate the Downtime Alert service with Freshdesk.
Step 1. Create a new integration in Freshdesk. Click on “Integrations” and then click on “Create an integration”.
Step 2. Select “API” as an integration type and press “Next”.
Step 3. Type the name of the integration in the “Name” field and select “Open API” from the drop-down menu next to it. Press “Next” again.
Step 4. Now it’s time to add details about the API you want to integrate with Freshdesk. Fill in the fields as shown below:
Step 5. Press “Save & Continue” when done. You will be taken to the next screen, where you will need to paste the API key that Downtime Alert provides you with. Press “Save & Finish” when done.
Benefits of Integration of Downtime Alert and Freshdesk
When you have integrated Downtime Alert with Freshdesk, you can get notifications about serious problems that affect your website via email or SMS. This will give you enough time to take steps to rectify the problem before it causes severe losses for your business.
The process to integrate Downtime Alert and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
