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Downtime Alert + Freshdesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Downtime Alert and Freshdesk

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About Downtime Alert

'Down Time Alert' is our own website monitoring service that watches your website 24/7/365 and notifies you whenever your website goes down.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Downtime Alert + Freshdesk

  • Downtime Alert Freshdesk

    Downtime Alert + Freshdesk

    Create Contact from Freshdesk from Website Down to Downtime Alert Read More...
    Close
    When this happens...
    Downtime Alert Website Down
     
    Then do this...
    Freshdesk Create Contact
  • Downtime Alert Freshdesk

    Downtime Alert + Freshdesk

    Create Ticket from Freshdesk from Website Down to Downtime Alert Read More...
    Close
    When this happens...
    Downtime Alert Website Down
     
    Then do this...
    Freshdesk Create Ticket
  • Downtime Alert Twilio

    Downtime Alert + Twilio

    Receive Twilio SMS Alert When Your Website is Down Read More...
    Close
    When this happens...
    Downtime Alert Website Down
     
    Then do this...
    Twilio Send SMS
    Always keep your website up and running by connecting it with Appy Pie Connect. Once established, this Connect will never let your website go down. While setting up this Connect, you’ll need to add a phone number on which you want to receive SMS alert. Once successfully set up, Appy Pie Connect sends an SMS alert to specified contact when your website is down.This way, you can keep close eye on your business’ website ensuring your business keep growing.
    How This Automation Works
    • When your website goes down
    • Appy Pie Connect sends an SMS alert to specified contact via Twilio
    What is Needed for this Integration
    • An Appy Pie Connect Account
    • A Twilio Account
  • Downtime Alert Gmail

    Downtime Alert + Gmail

    Create Draft from Gmail from Website Down to Downtime Alert Read More...
    Close
    When this happens...
    Downtime Alert Website Down
     
    Then do this...
    Gmail Create Draft
  • Downtime Alert Gmail

    Downtime Alert + Gmail

    Send Email in Gmail when Website Down is added to Downtime Alert Read More...
    Close
    When this happens...
    Downtime Alert Website Down
     
    Then do this...
    Gmail Send Email
  • Downtime Alert {{item.actionAppName}}

    Downtime Alert + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Downtime Alert + Freshdesk in easier way

It's easy to connect Downtime Alert + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • Website Down

    Trigger whenever your website is down.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Downtime Alert & Freshdesk Integrations Work

  1. Step 1: Choose Downtime Alert as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Downtime Alert to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Downtime Alert and Freshdesk

Downtime Alert is the leading monitoring top that helps to monitor the uptime of websites, web applications and internet services. It checks the site’s response time and its availability on a regular interval by pinging it. If there are any issues with the website or web application, then it warns the users about that through SMS and email alerts. Freshdesk is a customer support platform which allows you to build and manage a direct communication channel with your customers. It automates your customer support process.

Content Source. https://www.slideshare.net/freshdesk/downtime-alert-and-freshdesk

Integration of Downtime Alert and Freshdesk:

Downtime Alert

Downtime Alert is a leading monitoring top for websites and web applications. It helps to monitor the uptime of the site. Downtime Alert checks the site’s response time and availability on a regular interval by pinging it. If there are any issues with the site, then it warns the users about that through SMS and email alerts.

It is a real-time monitoring software. It tracks the uptime of the website, web application and other internet services. It can track more than one website at the same time. You can use it on cloud like Amazon AWS, Rackspace Cloud and Linode to test your website.

Next Steps:

Integration of Downtime Alert and Freshdesk is simple as well as quick. We will discuss how it can be done in this section. Just fplow these steps:

Step 1. Sign Up for an account on Freshdesk:

Sign up for a free trial of Freshdesk here. http://freshdesk.com/signup/

Step 2. Create a new Ticket from Downtime Alert:

Once you have signed up for an account on Freshdesk, go to “New Ticket” button and click on it. Now fill out the ticket form. Write down the details of your problem in the ticket form and click on “Send” button. This will create a ticket from Downtime Alert in Freshdesk.

Step 3. Reply to that Ticket:

Now click on that ticket and reply to it using the ticket thread. Add details about your problem there and click on “Send” button.

Step 4. Checking Tickets in Freshdesk:

You can also check your tickets in Freshdesk easily. Go to “Ticket” menu in Freshdesk, then click on “All Tickets” option to see all your tickets along with their status.

Benefits of Integration of Downtime Alert and Freshdesk:

The main benefit of integration between Downtime Alert and Freshdesk is that it gives you a real-time report about your website’s performance and whether it is working properly or not. Through this integration, you can get an alert whenever anything goes wrong with your website or web application. Also, you can compare the current status of your website with previous status to find out whether it is working properly or not. You can also get details about outage instances from Downtime Alert in Freshdesk so that you can take some corrective measures to fix the issue quickly if needed. Here are some other benefits of integration between Downtime Alert and Freshdesk:

Easy integration with third party tops like Google Analytics, Pingdom etc:

You can integrate Downtime Alert with third party tops like Google Analytics, Pingdom and many others very easily because all these tops have APIs which can be used for integration purposes. Downtime Alert also has an API which can be used for integration with third party tops. This makes integration between Downtime Alert and Freshdesk easy and quick.

The process to integrate Downtime Alert and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.