'Down Time Alert' is our own website monitoring service that watches your website 24/7/365 and notifies you whenever your website goes down.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Downtime Alert + FreshdeskCreate Contact from Freshdesk from Website Down to Downtime Alert Read More...
Downtime Alert + FreshdeskCreate Ticket from Freshdesk from Website Down to Downtime Alert Read More...
Downtime Alert + GmailCreate Draft from Gmail from Website Down to Downtime Alert Read More...
Downtime Alert + GmailSend Email in Gmail when Website Down is added to Downtime Alert Read More...
It's easy to connect Downtime Alert + Freshdesk without coding knowledge. Start creating your own business flow.
Trigger whenever your website is down.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Downtime Alert is the leading monitoring top that helps to monitor the uptime of websites, web applications and internet services. It checks the site’s response time and its availability on a regular interval by pinging it. If there are any issues with the website or web application, then it warns the users about that through SMS and email alerts. Freshdesk is a customer support platform which allows you to build and manage a direct communication channel with your customers. It automates your customer support process.
Integration of Downtime Alert and Freshdesk:
Downtime Alert is a leading monitoring top for websites and web applications. It helps to monitor the uptime of the site. Downtime Alert checks the site’s response time and availability on a regular interval by pinging it. If there are any issues with the site, then it warns the users about that through SMS and email alerts.
It is a real-time monitoring software. It tracks the uptime of the website, web application and other internet services. It can track more than one website at the same time. You can use it on cloud like Amazon AWS, Rackspace Cloud and Linode to test your website.
Integration of Downtime Alert and Freshdesk is simple as well as quick. We will discuss how it can be done in this section. Just fplow these steps:
Step 1. Sign Up for an account on Freshdesk:
Sign up for a free trial of Freshdesk here. http://freshdesk.com/signup/
Step 2. Create a new Ticket from Downtime Alert:
Once you have signed up for an account on Freshdesk, go to “New Ticket” button and click on it. Now fill out the ticket form. Write down the details of your problem in the ticket form and click on “Send” button. This will create a ticket from Downtime Alert in Freshdesk.
Step 3. Reply to that Ticket:
Now click on that ticket and reply to it using the ticket thread. Add details about your problem there and click on “Send” button.
Step 4. Checking Tickets in Freshdesk:
You can also check your tickets in Freshdesk easily. Go to “Ticket” menu in Freshdesk, then click on “All Tickets” option to see all your tickets along with their status.
Benefits of Integration of Downtime Alert and Freshdesk:
The main benefit of integration between Downtime Alert and Freshdesk is that it gives you a real-time report about your website’s performance and whether it is working properly or not. Through this integration, you can get an alert whenever anything goes wrong with your website or web application. Also, you can compare the current status of your website with previous status to find out whether it is working properly or not. You can also get details about outage instances from Downtime Alert in Freshdesk so that you can take some corrective measures to fix the issue quickly if needed. Here are some other benefits of integration between Downtime Alert and Freshdesk:
Easy integration with third party tops like Google Analytics, Pingdom etc:
You can integrate Downtime Alert with third party tops like Google Analytics, Pingdom and many others very easily because all these tops have APIs which can be used for integration purposes. Downtime Alert also has an API which can be used for integration with third party tops. This makes integration between Downtime Alert and Freshdesk easy and quick.
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