Discord is a cross-platform communication app designed for gamers but suitable for anyone to chat with groups of people.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Discord + FreshdeskCreate Contact to Freshdesk from New Message Posted to Channel in Discord Read More...
Discord + FreshdeskCreate Ticket to Freshdesk from New Message Posted to Channel in Discord Read More...
Freshdesk + DiscordRemove User Role in Discord when New Contact is created in Freshdesk Read More...
It's easy to connect Discord + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new message is posted to a specific text channel.
Triggers when a new user joins the Discord Server.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
assign a role to a user
Create a new channel to a specific #category you choose.
Remove a chosen role from the specified user.
Rename a channel to a specific name you choose.
Post a new message to a specific #channel you choose.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Discord is a free voice and text chat app that is preferred by gamers due to its simplicity and functionality. It also allows user to have direct conversation with other users and friends, build community servers, join public servers, etc. Discord is available on PC, mobile devices, and web browsers. Discord is used by people from around the world to communicate with one another. There are more than 150 million users of this app in the world. Discord offers several features such as voice chat, video calls, screen sharing, and more. Discord also has a wide variety of servers for users to explore. More than 14 million servers are active worldwide. With the help of Discord’s Nitro subscription service, users can unlock many additional benefits such as animated avatars, larger file upload size, custom emoji sets, etc. Discord has made communication between gamers easier by providing them with a platform where they can be in touch with one another to play games or just talk about their day-to-day life. Discord provides an interactive environment where users can share creative ideas, and it acts like a virtual social network.
Freshdesk is an online customer support software that provides comprehensive support spution to its customers. It gives its users an opportunity to manage their support operations through a simple and easy-to-use interface. This cloud-based software provides the best way to handle all customer queries and complaints through a single platform. Freshdesk also provides its clients with the opportunity to expand their business by adding new functionalities to their existing Freshdesk account. It offers them the option of integrating third-party applications such as social media, websites, live chat, etc. It also enables customers to add new features and functionalities that they desire to have. Freshdesk offers its platform at a low cost and also offers flexible plans for businesses of all sizes. The company has two pricing plans. basic and pro. With the basic plan, customers can get complete access to all functionalities but there are some limitations such as the number of agents and the number of tickets that can be handled at one time. The Pro plan is better because it offers more features and capabilities such as unlimited agents and tickets, priority support, etc.
Discord’s integration with Freshdesk will enable users of Freshdesk to easily manage their support in a better way by using Discord’s features such as voice chat, video calls, screen sharing, etc. This integration will allow user to quickly and easily respond to customers’ queries through voice chat or video calls without leaving the Freshdesk interface. The customer support team will be able to cplaborate with one another without leaving the application through screen sharing feature offered by Discord. All these features will help companies to provide excellent customer service while saving valuable time that would otherwise have been wasted on keeping track of conversations among team members separately from their actual work.
By integrating Discord with Freshdesk, companies will be able to save money that they would otherwise have spent on hiring separate employees for different tasks such as managing customer support or finding opportunities for promotion, etc. This integration will allow companies to use Discord’s features for all their marketing and sales activities since the same platform will be used for these activities as well. It will also enable companies to handle customer queries from multiple platforms rather than having separate applications for each activity.
Discord’s integration with Freshdesk will not only help companies provide excellent customer service but it will also help them save time and money by making use of discord’s features in all their daily activities.
The process to integrate Discord and Flock may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.