Device Magic + Freshdesk Integrations

Device Magic is a device management company. Device Magic offers a powerful and scalable platform for managing devices, applications, and users on a broad range of platforms, including Apple iOS, Android, Mac OS X, Windows, and Linux. It helps IT organizations to manage their devices, apps and users from a single central location.

Freshdesk is a cloud-based customer support software as a service (SaaS. company based in India. The company was started by Girish Mathrubootham and Shan Krishnasamy in Chennai, India in August 2010. Freshdesk’s main product is a customer support application that allows companies to communicate with their customers via email, phone or social media networks.

Integration of Device Magic and Freshdesk is an effective way to manage devices and users’ activities. There are many benefits of integration of Device Magic and Freshdesk, including:

• Easy deployment of devices

If there are lots of devices that need to be deployed, the process can be made easier by integrating Device Magic and Freshdesk. With integration between two products, you can use Freshdesk to get client information (such as name, location, phone numbers), while using Device Magic to set up the device (like installing or uninstalling apps. This will help both IT administrators and the users to work smoothly without any hassle.

• Easy user management

IT administrators can manage users’ activities through integration between Device Magic and Freshdesk. For example, if you have an app that needs to be installed on all devices that are owned by your clients, then you can use Device Magic to install the app while using Freshdesk to track the activity. This will allow your clients to use your apps easily while allowing you to track their activities easily too.

• Easy device troubleshooting

If any problem occurs in any device, you can fix it easily by integrating Device Magic with Freshdesk. Since Device Magic enables you to monitor the status of any device at any time, you will always know when there is any problem with the devices owned by your clients. When you know about the problem, you can spve it quickly by contacting the relevant person directly. This will give your clients easy access to your services. The process can be made even simpler by using Freshdesk’s powerful reporting capabilities to monitor the status of all devices owned by your clients.

• Easy integration with Freshdesk’s other modules

You can integrate Device Magic with Freshdesk’s other modules easily. For example, when you integrate Device Magic with Freshdesk’s “Knowledge” module, you can use it to track when each support query was created by the client, when it was closed by the technician, when it was spved by the technician, etc. This will help you keep track of all support queries that were created by your clients. Besides this, you can also use Freshdesk’s “Automatic Ticket Closing” capability to automatically close tickets that were spved by technicians. This will save you time and effort since it will automatically close all tickets that had been spved by technicians. There are many other ways in which you can integrate Device Magic with Freshdesk’s other modules. So, if you want to get more information about these integration options, feel free to contact us today!

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