Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Webex Messaging + FreshdeskCreate Contact to Freshdesk from New Message in Cisco Webex Teams Read More...
Webex Messaging + FreshdeskCreate Ticket to Freshdesk from New Message in Cisco Webex Teams Read More...
Freshdesk + Webex MessagingCreate Space to Cisco Webex Teams from New Contact in Freshdesk Read More...
Freshdesk + Webex MessagingDelete Space in Cisco Webex Teams when New Contact is created in Freshdesk Read More...
Freshdesk + Webex MessagingUpdate Space Title in Cisco Webex Teams when New Contact is created in Freshdesk Read More...
It's easy to connect Webex Messaging + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new message is created in a Cisco Webex Teams space.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Creates Cisco Webex Teams space.
Deletes Cisco Webex Teams space.
Creates a Cisco Webex Teams message.
Creates a Cisco Webex Teams message.
Updates a Cisco Webex Team space's title.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
In this book, you will learn to implement and deploy Cisco® Webex Teams for your business. You will learn about the background, the features, the deployment, and the integration of Cisco® Webex Teams and Freshdesk. With this book, you can get a complete understanding of Cisco® Webex Teams and deploy Cisco® Webex Teams in your business.
What this book covers
Chapter 1, Introduction To Cisco® Webex Teams, gives you an overview of the Cisco® Webex Teams.
Chapter 2, Deployment Of Cisco® Webex Teams, discusses how to deploy Cisco® Webex Teams in your organization.
Chapter 3, Integration Of Cisco® Webex Teams And Freshdesk, explains how to integrate Cisco® Webex Teams with Freshdesk.
Chapter 4, Managing Devices With Cisco® Webex Teams, describes how to manage devices with Cisco® Webex Teams.
What you need for this book
You need a computer with an operating system (OS. of Windows or Linux that supports Java 8 to run the tools and utilities covered in this book.
Who this book is for
This book is for anyone who wants to know more about Cisco® Webex Teams. This book will help professionals who are interested in integrating the web conferencing service provided by Cisco® Webex Teams and Freshdesk. All readers should have some knowledge of IT concepts and Linux or Windows-based operating systems.
In this book, you will find several headings that appear frequently (Getting ready, How to do it..., How it works…, There's more…, and See also.
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This section contains the steps required to follow the recipe.
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This section consists of additional information about the recipe in order to make the reader more knowledgeable about the recipe.
This section provides helpful links to other useful information for the recipe.
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Questions If you have a problem with any aspect of this book, you can contact us at <[email protected]>, and we will do our best to address the problem promptly. Chapter 1. Introduction To Cisco® Webex Teams In this chapter, we will cover. Introduction to web conferencing services Understanding advantages of web conferencing services Developing chat functionality with NodeJS Creating chat rooms with NodeJS Adding support for audio Calling via phone numbers Embedding attendees' pictures into chat rooms Sec
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