Integrate Webex Messaging with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Webex Messaging and Freshdesk

  • No code
  • No Credit Card
  • Lightning Fast Setup
20 Million man hours saved

Award Winning App Integration Platform

About Webex Messaging

Webex Teams is an app that brings people together to move work forward effectively. Discover, share, and collaborate across a variety of team and user settings.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best Webex Messaging and Freshdesk Integrations

  • Webex Messaging Integration Freshdesk Integration

    Webex Messaging + Freshdesk

    Create Contact to Freshdesk from New Message in Cisco Webex Teams Read More...
    Close
    When this happens...
    Webex Messaging Integration New Message
     
    Then do this...
    Freshdesk Integration Create Contact
  • Webex Messaging Integration Freshdesk Integration

    Webex Messaging + Freshdesk

    Create Ticket to Freshdesk from New Message in Cisco Webex Teams Read More...
    Close
    When this happens...
    Webex Messaging Integration New Message
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Webex Messaging Integration Webex Messaging Integration

    Freshdesk + Webex Messaging

    Create Space to Cisco Webex Teams from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Webex Messaging Integration New Contact
     
    Then do this...
    Webex Messaging Integration Create Space
  • Webex Messaging Integration Webex Messaging Integration

    Freshdesk + Webex Messaging

    Delete Space in Cisco Webex Teams when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Webex Messaging Integration New Contact
     
    Then do this...
    Webex Messaging Integration Delete Space
  • Webex Messaging Integration Webex Messaging Integration

    Freshdesk + Webex Messaging

    Update Space Title in Cisco Webex Teams when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Webex Messaging Integration New Contact
     
    Then do this...
    Webex Messaging Integration Update Space Title
  • Webex Messaging Integration {{item.actionAppName}} Integration

    Webex Messaging + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Webex Messaging + Freshdesk in easier way

It's easy to connect Webex Messaging + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Message

    Triggers when a new message is created in a Cisco Webex Teams space.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Space

    Creates Cisco Webex Teams space.

  • Delete Space

    Deletes Cisco Webex Teams space.

  • Post Message (Markdown)

    Creates a Cisco Webex Teams message.

  • Post Message (Plain Text)

    Creates a Cisco Webex Teams message.

  • Update Space Title

    Updates a Cisco Webex Team space's title.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

Compliance Certifications and Memberships

Highly rated by thousands of customers all over the world

We’ve been featured on

featuredon
Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Webex Messaging & Freshdesk Integrations Work

  1. Step 1: Choose Webex Messaging as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Webex Messaging to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Webex Messaging and Freshdesk

    What is Cisco® Webex Teams?

    What is Freshdesk?

    Integration of Cisco® Webex Teams and Freshdesk

    Benefits of Integration of Cisco® Webex Teams and Freshdesk

In this book, you will learn to implement and deploy Cisco® Webex Teams for your business. You will learn about the background, the features, the deployment, and the integration of Cisco® Webex Teams and Freshdesk. With this book, you can get a complete understanding of Cisco® Webex Teams and deploy Cisco® Webex Teams in your business.

What this book covers

Chapter 1, Introduction To Cisco® Webex Teams, gives you an overview of the Cisco® Webex Teams.

Chapter 2, Deployment Of Cisco® Webex Teams, discusses how to deploy Cisco® Webex Teams in your organization.

Chapter 3, Integration Of Cisco® Webex Teams And Freshdesk, explains how to integrate Cisco® Webex Teams with Freshdesk.

Chapter 4, Managing Devices With Cisco® Webex Teams, describes how to manage devices with Cisco® Webex Teams.

What you need for this book

You need a computer with an operating system (OS. of Windows or Linux that supports Java 8 to run the tools and utilities covered in this book.

Who this book is for

This book is for anyone who wants to know more about Cisco® Webex Teams. This book will help professionals who are interested in integrating the web conferencing service provided by Cisco® Webex Teams and Freshdesk. All readers should have some knowledge of IT concepts and Linux or Windows-based operating systems.

Sections

In this book, you will find several headings that appear frequently (Getting ready, How to do it..., How it works…, There's more…, and See also.

To give clear instructions on how to complete a recipe, we use these sections as follows:

Getting ready

This section tells you what to expect in the recipe, and describes how to set up any software or any preliminary settings required for the recipe.

How to do it…

This section contains the steps required to follow the recipe.

How it works…

This section usually consists of a detailed explanation of what happened in the previous section.

There's more…

This section consists of additional information about the recipe in order to make the reader more knowledgeable about the recipe.

See also

This section provides helpful links to other useful information for the recipe.

Conventions

In this book, you will find a number of text styles that distinguish between different kinds of information. Here are some examples of these styles and an explanation of their meaning. Code words in text, database table names, folder names, filenames, file extensions, pathnames, dummy URLs, user input, and Twitter handles are shown as follows. " You can configure a hostname for each device." A block of code is set as follows:

<Directory proxy:http="true"> <IfModule mod_headers.c> <FilesMatch ".(jpg|jpeg|gif|png|ico)$"> Header set Cache-Control "max-age=2592000" </FilesMatch> </IfModule> </Directory> When we wish to draw your attention to a particular part of a code block, the relevant lines or items are set in bold. <Directory proxy:http="true"> <IfModule mod_headers.c> <FilesMatch ".(jpg|jpeg|gif|png|ico)$"> Header set Cache-Control "max-age=2592000" </FilesMatch> </IfModule> </Directory> Any command-line input or output is written as follows. $ bundle exec rails generate controller discussion topics New terms and important words are shown in bold. Words that you see on the screen, for example, in menus or dialog boxes, appear in the text like this. "Go to the Integrations page under Settings." Warnings or important notes appear like this. Tips and tricks appear like this. Reader feedback Feedback from our readers is always welcome. Let us know what you think about this book—what you liked or disliked. Reader feedback is important for us as it helps us develop titles that you will really get the most out of. To send us general feedback, simply e-mail <[email protected]>, and mention the book's title in the subject of your message. If there is a topic that you have expertise in and you are interested in either writing or contributing to a book, see our author guide at www.packtpub.com/authors. Customer support Now that you are the proud owner of a Packt book, we have a number of things to help you to get the most from your purchase. Downloading the example code You can download the example code files from your account at http://www.packtpub.com for all the Packt Publishing books you have purchased. If you purchased this book elsewhere, you can visit http://www.packtpub.com/support and register to have the files e-mailed directly to you. You can download the code files by following these steps. Log in or register to our website using your e-mail address and password. Hover the mouse pointer on the SUPPORT tab at the top. Click on Code Downloads & Errata. Enter the name of the book in the Search box. Select the book for which you're looking to download the code files. Choose from the drop-down menu where you purchased this book from. Click on Code Download. You can also download the code files by clicking on the Code Files button on the book's webpage at the Packt Publishing website. This page can be accessed by entering the book's name in the Search box. Please note that you need to be logged in to your Packt account. Once the file is downloaded, please make sure that you unzip or extract the folder using the latest version of. WinRAR / 7-Zip for Windows Zipeg / iZip / UnRarX for Mac 7-Zip / PeaZip for Linux The code bundle for the book is also hosted on GitHub at https://github.com/PacktPublishing/Cisco-Webex-Teams-and-Freshdesk-Integration-Cookbook We also have other code bundles from our rich catalog of books and videos available at https://github.com/PacktPublishing/. Check them out! Errata Although we have taken every care to ensure the accuracy of our content, mistakes do happen. If you find a mistake in one of our books—maybe a mistake in the text or the code—we would be grateful if you could report this to us. By doing so, you can save other readers from frustration and help us improve subsequent versions of this book. If you find any errata, please report them by visiting http://www.packtpub.com/submit-errata, selecting your book, clicking on the Errata Submission Form link, and entering the details of your errata. Once your errata are verified, your submission will be accepted and the errata will be uploaded to our website or added to any list of existing errata under the Errata section of that title. To view the previously submitted errata, go to https://www.packtpub.com/books/content/support and enter the name of the book in the search field. The required information will appear under the Errata section. Piracy Piracy of copyrighted material on the Internet is an ongoing problem across all media. At Packt Publishing, we take the protection of our copyright and licenses very seriously. If you come across any illegal copies of our works in any form on the Internet, please provide us with the location address or website name immediately so that we can pursue a remedy. Please contact us at <[email protected]> with a link to the suspected pirated material. We appreciate your help in protecting our authors and our ability to bring you valuable content. Questions If you have a problem with any aspect of this book, you can contact us at <[email protected]>, and we will do our best to address the problem promptly. Chapter 1. Introduction To Cisco® Webex Teams In this chapter, we will cover. Introduction to web conferencing services Understanding advantages of web conferencing services Developing chat functionality with NodeJS Creating chat rooms with NodeJS Adding support for audio Calling via phone numbers Embedding attendees' pictures into chat rooms Sec

The process to integrate Cisco® Webex Teams and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.