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Integrate Basecamp 3 with Freshdesk

Appy Pie Connect allows you to automate multiple workflows between Basecamp 3 and Freshdesk

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About Basecamp 3

Basecamp's unique set of tools provides everything a team needs to stay on track with whatever project they're working on.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Freshdesk Integrations

Best ways to Integrate Basecamp 3 + Freshdesk

  • Basecamp 3 Integration Freshdesk Integration

    Basecamp 3 + Freshdesk

    Create Contact to Freshdesk from New Project in Basecamp 3 Read More...
    Close
    When this happens...
    Basecamp 3 Integration New Project
     
    Then do this...
    Freshdesk Integration Create Contact
  • Basecamp 3 Integration Freshdesk Integration

    Basecamp 3 + Freshdesk

    Create Ticket to Freshdesk from New Project in Basecamp 3 Read More...
    Close
    When this happens...
    Basecamp 3 Integration New Project
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Basecamp 3 Integration Freshdesk Integration

    Basecamp 3 + Freshdesk

    Create Contact to Freshdesk from New Person in Basecamp 3 Read More...
    Close
    When this happens...
    Basecamp 3 Integration New Person
     
    Then do this...
    Freshdesk Integration Create Contact
  • Basecamp 3 Integration Freshdesk Integration

    Basecamp 3 + Freshdesk

    Create Ticket to Freshdesk from New Person in Basecamp 3 Read More...
    Close
    When this happens...
    Basecamp 3 Integration New Person
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Basecamp 3 Integration Freshdesk Integration

    Basecamp 3 + Freshdesk

    Create Contact to Freshdesk from New Comment in Basecamp 3 Read More...
    Close
    When this happens...
    Basecamp 3 Integration New Comment
     
    Then do this...
    Freshdesk Integration Create Contact
  • Basecamp 3 Integration {{item.actionAppName}} Integration

    Basecamp 3 + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Basecamp 3 + Freshdesk in easier way

It's easy to connect Basecamp 3 + Freshdesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Comment

    Triggers when a new comment is created in a basecamp.

  • New Document Created

    Triggers when a new document is created in a folder.

  • New Document Uploaded

    Triggers when a new document is uploaded in a folder.

  • New Message

    Triggers when a new message is created in a basecamp.

  • New Person

    Triggers when a new person is available in the account

  • New Project

    Triggers when a new project is created.

  • New Schedule Entry

    Triggers when a new schedule entry is created in a basecamp.

  • New To do List

    Triggers when a new to-do list is created in a basecamp

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Add Person to a Project

    Adds or creates a new person to an existing project.

  • Create Campfire Message

    Creates a Campfire message.

  • Create Comment on Message

    Creates a new comment in a message.

  • Create Document

    Creates a new document in a folder.

  • Create Message

    Creates a new message in a message board.

  • Create Project

    Creates a new project.

  • Create Project from Template

    Creates a new project using a template.

  • Create Schedule Entry

    Creates a new schedule entry in a schedule.

  • Create To do

    Creates a new to-do in a to-do list.

  • Create To do List

    Creates a new to-do list in a to-do set.

  • Remove Person from a Project

    To revoking access from existing people

  • Upload File

    Uploads a new file in a folder.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Basecamp 3 & Freshdesk Integrations Work

  1. Step 1: Choose Basecamp 3 as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Freshdesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Basecamp 3 to Freshdesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Basecamp 3 and Freshdesk

Basecamp 3 and Freshdesk are SaaS products that focus on project management and customer support respectively. Many organizations need to manage projects and provide support to customers, which is why these two SaaS products attract a large number of users.Basecamp 3 is a cloud-based project management software that helps businesses handle projects in a more efficient manner. It allows companies to create and set up projects easily, plan them efficiently, run them as per schedule, track them for better time management, and give regular updates about the project status to the stakeholders.Freshdesk is an online customer support platform that provides different tools to help organizations provide faster customer support. It has features such as ticketing, social media monitoring, forum creation, knowledge base management, etc.Freshdesk has recently launched a feature in which it integrates with Basecamp 3 to add customer collaboration into the project management process. This integration will allow users of both products to work together with ease and efficiency for better business performance.

    Integration of Basecamp 3 and Freshdesk

The new integration between Basecamp 3 and Freshdesk is available in the latest version of the latter, allowing users of both products to collaborate together. The integration works by providing options for users of Basecamp 3 to add tickets from Freshdesk into the project as tasks. This process is quite simple – a user needs to click on the 'Add task' button in the Basecamp 3 project to display a list of tickets that he can select from. He can assign these tickets to team members as well as update them at any point of time.Basecamp 3 also provides a quick view of all current tasks from Freshdesk in the sidebar. This sidebar also displays all current events from Freshdesk which are directly integrated into the calendar of Basecamp 3.Freshdesk also provides integration with other SaaS products such as Zendesk, Oracle Service Cloud, Salesforce Service Cloud, Desk.com, etc., so that users can create tickets for these products from within Freshdesk itself.

    Benefits of Integration of Basecamp 3 and Freshdesk

The integration of Basecamp 3 and Freshdesk will benefit both organizations using these products for different purposes. Organizations using Basecamp 3 for project management will be able to integrate their customer support systems with their project management applications using Freshdesk seamlessly, thereby improving their overall efficiency.Using Freshdesk alone will also prove beneficial for organizations because they will now have access to all their customer service data in one central place instead of having such data scattered in multiple places. They will be able to track customer service trends easily and provide better quality service to their customers as a result.

By integrating Basecamp 3 with Freshdesk, both SaaS products have provided organizations with options to make use of them together for better business performance. The integration makes it easier to share data between the two products for better business results, thereby making them two great solutions in one package for many organizations around the world.

The process to integrate Basecamp 3 and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.