Basecamp's unique set of tools provides everything a team needs to stay on track with whatever project they're working on.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Freshdesk IntegrationsBasecamp 3 + Freshdesk
Create Contact to Freshdesk from New Project in Basecamp 3 Read More...Basecamp 3 + Freshdesk
Create Contact to Freshdesk from New Comment in Basecamp 3 Read More...It's easy to connect Basecamp 3 + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new comment is created in a basecamp.
Triggers when a new document is created in a folder.
Triggers when a new document is uploaded in a folder.
Triggers when a new message is created in a basecamp.
Triggers when a new person is available in the account
Triggers when a new project is created.
Triggers when a new schedule entry is created in a basecamp.
Triggers when a new to-do list is created in a basecamp
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Adds or creates a new person to an existing project.
Creates a Campfire message.
Creates a new comment in a message.
Creates a new document in a folder.
Creates a new message in a message board.
Creates a new project.
Creates a new project using a template.
Creates a new schedule entry in a schedule.
Creates a new to-do in a to-do list.
Creates a new to-do list in a to-do set.
To revoking access from existing people
Uploads a new file in a folder.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
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Basecamp 3 and Freshdesk are SaaS products that focus on project management and customer support respectively. Many organizations need to manage projects and provide support to customers, which is why these two SaaS products attract a large number of users.Basecamp 3 is a cloud-based project management software that helps businesses handle projects in a more efficient manner. It allows companies to create and set up projects easily, plan them efficiently, run them as per schedule, track them for better time management, and give regular updates about the project status to the stakeholders.Freshdesk is an online customer support platform that provides different tools to help organizations provide faster customer support. It has features such as ticketing, social media monitoring, forum creation, knowledge base management, etc.Freshdesk has recently launched a feature in which it integrates with Basecamp 3 to add customer collaboration into the project management process. This integration will allow users of both products to work together with ease and efficiency for better business performance.
The new integration between Basecamp 3 and Freshdesk is available in the latest version of the latter, allowing users of both products to collaborate together. The integration works by providing options for users of Basecamp 3 to add tickets from Freshdesk into the project as tasks. This process is quite simple – a user needs to click on the 'Add task' button in the Basecamp 3 project to display a list of tickets that he can select from. He can assign these tickets to team members as well as update them at any point of time.Basecamp 3 also provides a quick view of all current tasks from Freshdesk in the sidebar. This sidebar also displays all current events from Freshdesk which are directly integrated into the calendar of Basecamp 3.Freshdesk also provides integration with other SaaS products such as Zendesk, Oracle Service Cloud, Salesforce Service Cloud, Desk.com, etc., so that users can create tickets for these products from within Freshdesk itself.
The integration of Basecamp 3 and Freshdesk will benefit both organizations using these products for different purposes. Organizations using Basecamp 3 for project management will be able to integrate their customer support systems with their project management applications using Freshdesk seamlessly, thereby improving their overall efficiency.Using Freshdesk alone will also prove beneficial for organizations because they will now have access to all their customer service data in one central place instead of having such data scattered in multiple places. They will be able to track customer service trends easily and provide better quality service to their customers as a result.
By integrating Basecamp 3 with Freshdesk, both SaaS products have provided organizations with options to make use of them together for better business performance. The integration makes it easier to share data between the two products for better business results, thereby making them two great solutions in one package for many organizations around the world.
The process to integrate Basecamp 3 and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.