Amazon Simple Storage Service is simple web services interface that you can use to store and retrieve any amount of data, at any time, from anywhere on the web.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Amazon S3 + ZendeskCreate Ticket to Zendesk from New or Updated File in Amazon S3 Read More...
Amazon S3 + ZendeskUpdate User in Zendesk when New or Updated File is created in Amazon S3 Read More...
Amazon S3 + ZendeskCreate Organization to Zendesk from New or Updated File in Amazon S3 Read More...
Amazon S3 + ZendeskUpdate Ticket in Zendesk when New or Updated File is created in Amazon S3 Read More...
It's easy to connect Amazon S3 + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when you add or update a file in a specific bucket. (The bucket must contain less than 10,000 total files.)
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new Bucket
Creates a brand new text file from plain text content you specify.
Copy an already-existing file or attachment from the trigger service.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Amazon Web Services (AWS. is a subsidiary of Amazon.com. It provides on-demand cloud computing platforms to individuals, companies and governments. It offers a set of scalable, reliable, and inexpensive cloud computing services.
Zendesk is a cloud based customer support product that aims to improve the efficiency of customer service teams. Zendesk can run on any web-based platform such as WordPress, Drupal, Joomla or DotNetNuke.
This article will describe the benefits of integrating Amazon S3 and Zendesk to provide complete customer support.
Amazon S3 is a web service designed for online storage of data and distribution of data. It is a simple storage web service that enables users to store any amount of data at any time in a secured way. It has a 99.999999999 percent durability guarantee within the region it operates. Amazon S3 provides access controls to objects based on user identity, IP address and request signature among others. Users are assigned unique identifiers known as Access Control Lists (ACLs. and these are used to determine whether an object can be accessed. The content of the object cannot be altered once stored but it can be erased or moved to another bucket.
Zendesk is an all-in-one customer support software that integrates multiple channels of communication such as email, phone calls, social media and chat into one place so that the customer support team can resolve issues faster. A major advantage of using Zendesk is that it unifies customer support contacts such as Twitter or Facebook messages with traditional emails and phone call logs. It also integrates with other backend applications such as Salesforce, Google Analytics, Dropbox and Mailchimp among others. This means that customer information and history are available in Zendesk even when customers contact the company via other channels. Zendesk also allows users to create customized reports using sales, marketing or other backend applications to analyze customer trends and identify areas for improvement.
The integration of Amazon S3 and Zendesk can be achieved through SOAP API calls and done in two ways:
In this method, a user would make an API call to both Amazon S3 and Zendesk. He would then be able to read from both services and write from one service to another. For example, if a user wanted to transfer a file from Amazon S3 to Zendesk he could do so with this integration method by uploading a file from Amazon S3 to Zendesk then deleting it from Amazon S3. In this method, a user would only be able to read from one service at a time and write from the other service at a time due to limitations concerning the number of open connections that can be made by an application at any given time.The advantages of this method include:The disadvantages of this method include:
B. Integration of Amazon S3 and Zendesk through SOAP API callsThis method uses SOAP API calls to integrate Amazon S3 and Zendesk. In this method, a user would have read/write access rights since it uses SOAP API calls which allow simultaneous reading/writing from one service while accessing another service asynchronously. The user would therefore be able to access both services at the same time without having to wait for a response from one service before making a request to the other service. This method can also be used to access the same service at the same time where both services offer the same functionality. The advantages of this method include:The disadvantages of this method include:
The process to integrate Amazon S3 and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick solution to help you automate your workflows. Click on the button below to begin.