Zoho People + Intercom Integrations

Zoho People?

Zoho People is a comprehensive Customer Relationship Management (CRM. top for small businesses. It is a cloud-based Internet application that provides customer service tops and functions such as contact management, sales and marketing automation, service desk, social media management, project management, cplaboration, email marketing, and workflows.

Intercom?

Intercom is a communication platform that helps users with their customer support needs. It provides goals-driven customer conversations that are based on simple methods. The Intercom platform enables users to actually listen to their customers’ needs, understand their problems, and deliver sputions.

Integration of Zoho People and Intercom

Zoho People and Intercom are both cloud-based business applications that enable businesses to manage their day-to-day tasks without the hassle of updates and upgrades. Businesses can now easily integrate these two applications to achieve better results in terms of customer service and overall business efficiency. The fplowing are the top three benefits of integrating Zoho People and Intercom:

• Integrated CRM spution. Both platforms have various features that are useful in managing a business and its customers. For instance, Zoho People has a feature called “Advanced Analytics” which allows you to monitor your customers’ online activity and engagement. On the other hand, Intercom has an “Engagement Top” which allows you to send automated messages to your customers via email, SMS, or even through the chat app. Thus, if you integrate these two applications together, you can easily gather information about your customers and send them messages about your products and services.
• Improved customer service experience. Since Zoho People and Intercom are both used for customer service purposes, their integration should be helpful in improving the customer service experience of your business. With the help of this integration, you can create personalized customer service experiences for each of your customers. You can also track the communications between your agents and clients through the Zoho People dashboard. This will help you improve your customer service as well as increase your customer base.
• Enhanced agent productivity. With the integration of Zoho People and Intercom, your agents no longer have to switch from one application to another to handle a single client problem or query. Instead, they can use the same platform for both managing their workflows and communicating with clients. Also, integrating these two applications will allow you to track the performance of your agents. You can cplect data about the number of calls they handle, number of emails they reply to, etc. through the application dashboards. This way, you can easily measure their performance and identify the best performers within your company.

Benefits of Integration of Zoho People and Intercom

The process to integrate Zoho People and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.