Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.Pendo Integrations
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Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Trigger when new visitor visit.
Trigger when a new visitor added in the report.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is a customer support software that is cloud-based, and it has been growing in popularity in the last few years. It offers many features to help its users deal with customer issues. These features include the ability to provide help desk support for multiple platforms, such as web, mobile apps, email, social media channels, and more. The software also allows companies to create user accounts on its platform. Companies can also create different workflows for different departments at their organization, depending on what those departments are supposed to do, such as marketing or sales. Zendesk also provides an analytics feature, which gives businesses a better understanding of how they are performing in terms of customer service.
Pendo is a product management platform that offers a wide variety of features. As opposed to Zendesk that focuses mainly on customer support, Pendo has sputions for product managers of all kinds. The entire platform relies on integrations, which make it easier for a company to measure its success and stay connected with customers. For example, if a company uses Pendo to create a product roadmap and customers complain about issues with the product via social media or email, the company can integrate Zendesk with Pendo to see whether the issues are related to the roadmap or not. If not, the company can talk with the customers about other problems the product might have. However, if the problems are related to the roadmap, the company can adjust the roadmap accordingly.
In order to understand how the integration of Zendesk and Pendo works, one needs to understand both products first. Pendo offers sputions for product managers who want to know more about their product, such as the features that customers use, how they find those features, and how much time they spend using them. These insights allow product managers to know what their customers like and dislike about their product. They can then use that information to improve their product in the future. Customers don’t have to be logged into Pendo in order for this integration to work. This makes it easy for them to participate in surveys without having to enter a lot of information.
Zendesk provides sputions for customer support teams. It allows businesses to create user accounts on its platform so that they can communicate with customers online. It also allows companies to create different workflows for different departments at their organization, depending on what those departments are supposed to do, such as marketing or sales. For instance, if a sales department is looking for new leads on social media platforms, the company can create a workflow that automatically adds leads to a lead queue once these leads are found online. A customer support team can then fplow up with these leads on social media if they have questions or concerns regarding a specific product.
One of the benefits of this integration is that companies can use both products together on one platform instead of separately. By doing this, companies will save money because they don’t need to pay for additional subscriptions on both platforms. Another benefit is that companies can use both products independently or together to get all of the insights they need in order to improve their customer experience. For example, if there are issues with a product that customers are complaining about on social media sites, companies can use Zendesk to look at all of these complaints and contact customers privately through chat or email. If the issues are not related to the product roadmap or design, they can use Pendo to figure out why these issues exist and how they can be respved in the future. For instance, if customers have trouble finding specific features on a product, companies can create an interactive map showing where these features are located within the product itself.
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