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Integrate Zendesk with Pendo

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Pendo

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Pendo

Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.

Pendo Integrations

Best ways to Integrate Zendesk + Pendo

  • Zendesk Integration Zendesk Integration

    Pendo + Zendesk

    Create Ticket to Zendesk from New Visitor in Pendo Read More...
    Close
    When this happens...
    Zendesk Integration New Visitor
     
    Then do this...
    Zendesk Integration Create Ticket
  • Zendesk Integration Zendesk Integration

    Pendo + Zendesk

    Update User in Zendesk when New Visitor is created in Pendo Read More...
    Close
    When this happens...
    Zendesk Integration New Visitor
     
    Then do this...
    Zendesk Integration Update User
  • Zendesk Integration Zendesk Integration

    Pendo + Zendesk

    Create User to Zendesk from New Visitor in Pendo Read More...
    Close
    When this happens...
    Zendesk Integration New Visitor
     
    Then do this...
    Zendesk Integration Create User
  • Zendesk Integration Zendesk Integration

    Pendo + Zendesk

    Create Organization to Zendesk from New Visitor in Pendo Read More...
    Close
    When this happens...
    Zendesk Integration New Visitor
     
    Then do this...
    Zendesk Integration Create Organization
  • Zendesk Integration Zendesk Integration

    Pendo + Zendesk

    Update Ticket in Zendesk when New Visitor is created in Pendo Read More...
    Close
    When this happens...
    Zendesk Integration New Visitor
     
    Then do this...
    Zendesk Integration Update Ticket
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Pendo in easier way

It's easy to connect Zendesk + Pendo without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Visitor

    Trigger when new visitor visit.

  • New Visitor From Report

    Trigger when a new visitor added in the report.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Pendo Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Pendo as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Pendo.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Pendo

Zendesk is a customer support software that is cloud-based, and it has been growing in popularity in the last few years. It offers many features to help its users deal with customer issues. These features include the ability to provide help desk support for multiple platforms, such as web, mobile apps, email, social media channels, and more. The software also allows companies to create user accounts on its platform. Companies can also create different workflows for different departments at their organization, depending on what those departments are supposed to do, such as marketing or sales. Zendesk also provides an analytics feature, which gives businesses a better understanding of how they are performing in terms of customer service.

Pendo is a product management platform that offers a wide variety of features. As opposed to Zendesk that focuses mainly on customer support, Pendo has sputions for product managers of all kinds. The entire platform relies on integrations, which make it easier for a company to measure its success and stay connected with customers. For example, if a company uses Pendo to create a product roadmap and customers complain about issues with the product via social media or email, the company can integrate Zendesk with Pendo to see whether the issues are related to the roadmap or not. If not, the company can talk with the customers about other problems the product might have. However, if the problems are related to the roadmap, the company can adjust the roadmap accordingly.

Integration of Zendesk and Pendo

In order to understand how the integration of Zendesk and Pendo works, one needs to understand both products first. Pendo offers sputions for product managers who want to know more about their product, such as the features that customers use, how they find those features, and how much time they spend using them. These insights allow product managers to know what their customers like and dislike about their product. They can then use that information to improve their product in the future. Customers don’t have to be logged into Pendo in order for this integration to work. This makes it easy for them to participate in surveys without having to enter a lot of information.

Zendesk provides sputions for customer support teams. It allows businesses to create user accounts on its platform so that they can communicate with customers online. It also allows companies to create different workflows for different departments at their organization, depending on what those departments are supposed to do, such as marketing or sales. For instance, if a sales department is looking for new leads on social media platforms, the company can create a workflow that automatically adds leads to a lead queue once these leads are found online. A customer support team can then fplow up with these leads on social media if they have questions or concerns regarding a specific product.

Benefits of Integration of Zendesk and Pendo

One of the benefits of this integration is that companies can use both products together on one platform instead of separately. By doing this, companies will save money because they don’t need to pay for additional subscriptions on both platforms. Another benefit is that companies can use both products independently or together to get all of the insights they need in order to improve their customer experience. For example, if there are issues with a product that customers are complaining about on social media sites, companies can use Zendesk to look at all of these complaints and contact customers privately through chat or email. If the issues are not related to the product roadmap or design, they can use Pendo to figure out why these issues exist and how they can be respved in the future. For instance, if customers have trouble finding specific features on a product, companies can create an interactive map showing where these features are located within the product itself.

The process to integrate Zendesk and Pendo may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.