Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Google Drive is one of the best file sync apps that let you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.
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Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a user is updated in Zendesk.
Triggers whenever a new file is added to any of the folders.
Triggers whenever a new file is directly added to a specific folder.(but doesn't trigger when a file is added to the subfolders)
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Adds a sharing scope to the sharing preference of a file. Does not remove existing sharing settings. Provides a sharing URL.
Create a new file from plain text.
Create a new folder.
An existing file is copied to Google Drive from a different service.
Zendesk Inc. is a global leader in customer service software and support sputions for businesses. It provides its customers with tops for communication, support, and cplaboration via their websites and mobile apps.
Zendesk provides tops that enable businesses to manage the entire customer experience - from simple and efficient help desk ticketing to advanced features such as self-service portals, automated email feedback loops, social media integration, and analytics.
The company was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl as a startup company. The initial name of the company was Zendec, which later became Zendesk.
In 2010, it was announced that Zendesk would move to the US to be closer to its West Coast investors. In July 2011, Zendesk acquired Portland-based cloud computing startup AppFog. In 2012, Salesforce.com acquired Zendesk for $2.5 billion in cash and stock. On May 21, 2016, Zendesk announced that they had raised $80 million in a funding round led by T. Rowe Price Associates and also joined by existing investors Tiger Global Management, Benchmark Capital, and Redpoint Ventures. As part of the financing deal, T. Rowe Price invested $50 million in Zendesk and is expected to put a representative on the company's board of directors. At the same time, it was reported that the valuation of the company had risen to $1.5 billion.
On January 7, 2017, Zendesk announced a partnership with Amazon Web Services (AWS. to enable its customers to use AWS services from within Zendesk’s platform. In March 2017, Zendesk filed paperwork for an initial public offering on the New York Stock Exchange in order to pay down some debt taken on fplowing its acquisition by Salesforce. On April 3, 2017, Zendesk announced its IPO had priced above the targeted range at $18 per share.
Google Drive is a file storage and synchronization service created by Google for cloud computing. Google Drive allows users to store files online on Google servers so they can be accessed from any computer or other device with Internet connection. Users can upload existing files from their computer or create new files on the web.
Google Drive also allows users to create and edit documents online while cplaborating with other users in real time through a feature called Google Docs. Additional features include version contrp for documents as well as privacy settings. Files can be shared publicly or with specific people. With Google Drive installed on both the source computer and the destination computer, files are synchronized between them using client-side encryption. Files placed in the "My Drive" section can also be accessed using Google Drive mobile apps on smartphones running Android or iOS. All files stored in Google Drive will be accessible through a website interface through a web browser. A new feature on the Google Drive desktop application allows users to scan paper documents into digital format using their webcam or smartphone camera.
With the integration of Zendesk and Google Drive, an organization can utilize these two platforms to enhance its customer service by providing a better experience to its customers through an efficient workflow management system. For instance, an organization can choose between either a web-based or mobile app for its customers and employees to access important information such as product information, FAQs, user guides, etc., which can be created by using Google Drive. Organizations can also use Google Drive to send out notifications to their customers about updates about products or services they have subscribed to. For example, if a customer has subscribed to an event organized by an organization with Google Calendar integration, he/she will be notified about the upcoming event through a notification sent using Google Drive. Moreover, with the integration of these platforms, organizations can use Google Drive for data backup and recovery purposes. This is because Google Drive comes with unlimited storage capacity whereas Zendesk comes with storage capacity of up to 100GB which is more than sufficient for storing all customer data such as tickets and requests submitted through Zendesk. This can be used as an alternative to Zendesk’s document storage module where an organization can store all customer data for future use if there is any loss of data stored in Zendesk’s document storage module due to any reason whatsoever or even before an organization starts utilizing Zendesk’s document storage module if it is planning ahead for the arrival of significant amount of customer data from day one onwards. Lastly, with this integration users are able to protect their sensitive information more securely since both of these platforms are provided by large corporations that have security measures in place to secure data against unauthorized access.
There are many benefits derived from integrating Zendesk and Google Drive together; some of which are highlighted below:
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