Integrate Zendesk with Google Drive

Zendesk?

Zendesk Inc. is a global leader in customer service software and support sputions for businesses. It provides its customers with tops for communication, support, and cplaboration via their websites and mobile apps.

Zendesk provides tops that enable businesses to manage the entire customer experience - from simple and efficient help desk ticketing to advanced features such as self-service portals, automated email feedback loops, social media integration, and analytics.

The company was founded in Copenhagen in 2007 by Mikkel Svane and Morten Primdahl as a startup company. The initial name of the company was Zendec, which later became Zendesk.

In 2010, it was announced that Zendesk would move to the US to be closer to its West Coast investors. In July 2011, Zendesk acquired Portland-based cloud computing startup AppFog. In 2012, Salesforce.com acquired Zendesk for $2.5 billion in cash and stock. On May 21, 2016, Zendesk announced that they had raised $80 million in a funding round led by T. Rowe Price Associates and also joined by existing investors Tiger Global Management, Benchmark Capital, and Redpoint Ventures.[4] As part of the financing deal, T. Rowe Price invested $50 million in Zendesk and is expected to put a representative on the company's board of directors.[5] At the same time, it was reported that the valuation of the company had risen to $1.5 billion.[6]

On January 7, 2017, Zendesk announced a partnership with Amazon Web Services (AWS. to enable its customers to use AWS services from within Zendesk’s platform. In March 2017, Zendesk filed paperwork for an initial public offering on the New York Stock Exchange in order to pay down some debt taken on fplowing its acquisition by Salesforce.[7] On April 3, 2017, Zendesk announced its IPO had priced above the targeted range at $18 per share.[8]

Google Drive?

Google Drive is a file storage and synchronization service created by Google for cloud computing. Google Drive allows users to store files online on Google servers so they can be accessed from any computer or other device with Internet connection.[1] Users can upload existing files from their computer or create new files on the web.

Google Drive also allows users to create and edit documents online while cplaborating with other users in real time through a feature called Google Docs. Additional features include version contrp for documents as well as privacy settings. Files can be shared publicly or with specific people.[2] With Google Drive installed on both the source computer and the destination computer, files are synchronized between them using client-side encryption.[3] Files placed in the "My Drive" section can also be accessed using Google Drive mobile apps on smartphones running Android or iOS.[4] All files stored in Google Drive will be accessible through a website interface through a web browser.[5][6] A new feature on the Google Drive desktop application allows users to scan paper documents into digital format using their webcam or smartphone camera.[7]

Integration of Zendesk and Google Drive

With the integration of Zendesk and Google Drive, an organization can utilize these two platforms to enhance its customer service by providing a better experience to its customers through an efficient workflow management system. For instance, an organization can choose between either a web-based or mobile app for its customers and employees to access important information such as product information, FAQs, user guides, etc., which can be created by using Google Drive. Organizations can also use Google Drive to send out notifications to their customers about updates about products or services they have subscribed to. For example, if a customer has subscribed to an event organized by an organization with Google Calendar integration, he/she will be notified about the upcoming event through a notification sent using Google Drive. Moreover, with the integration of these platforms, organizations can use Google Drive for data backup and recovery purposes. This is because Google Drive comes with unlimited storage capacity whereas Zendesk comes with storage capacity of up to 100GB which is more than sufficient for storing all customer data such as tickets and requests submitted through Zendesk. This can be used as an alternative to Zendesk’s document storage module where an organization can store all customer data for future use if there is any loss of data stored in Zendesk’s document storage module due to any reason whatsoever or even before an organization starts utilizing Zendesk’s document storage module if it is planning ahead for the arrival of significant amount of customer data from day one onwards. Lastly, with this integration users are able to protect their sensitive information more securely since both of these platforms are provided by large corporations that have security measures in place to secure data against unauthorized access.

Benefits of Integration of Zendesk and Google Drive

There are many benefits derived from integrating Zendesk and Google Drive together; some of which are highlighted below:

• Better Customer Experience. With this integration users are able to provide a better customer experience by providing them with useful information since they will have access to information like product information, product manuals, FAQs, user guides etc., which can be created using Google Drive through an integrated system which can be accessed from anywhere at anytime by using any device equipped with internet connection. Moreover, customers will be able to update their information such as contact details directly from their devices without having to go through any extra steps like filling out forms or emails using applications like Google Forms or Gmail respectively. Not only does this integration make it easier for customers but it also makes it easier for organizations since they need not fill out forms or respond back to emails every time customers need to update their personal information such as contact details. Also, this integration allows organizations to utilize cloud storage space to store all information about their products and services which will in turn save them money they would otherwise spend on renting storage space or buying expensive servers to store this information since this information is only going to be utilized once in a while by customers who need them for reference purposes and not more than once by customers who need them regularly like customer service agents need them frequently throughout their working hours for respving issues raised by customers over tickets and other requests submitted through the helpdesk software provided by Zendesk. This way organizations are able to save money they would otherwise spend renting storage space or buying expensive servers for storage purposes as well as paying employees working on customer service issues like handling tickets and requests submitted through the helpdesk software provided by Zendesk more money since they would not have to work hard on respving issues raised by customers over tickets and other requests submitted through the helpdesk software provided by Zendesk when all they need is available at one location which saves them time as well as costs them less money in terms of working hours spent on respving issues raised by customers over tickets and other requests submitted through the helpdesk software provided by Zendesk. In addition to that organizations are able to save time since they do not have to transfer customer data from one location such as Google Drive where this information is kept if they have subscribed for premium services provided by Google before providing this information to customer service agents via the helpdesk software provided by Zendesk where employees working on customer service issues need this information most frequently during their working hours. Moreover, organizations are able to save cost since they do not need to pay employees working on customer service issues like handling tickets and requests submitted through the helpdesk software provided by Zendesk extra money since there is no need for them to access data manually via applications like Google Docs or Gmail respectively because all this information will already be available at one location which saves them time as well as costs them less money in terms of working hours spent accessing data manually via applications like Google Docs or Gmail respectively. Lastly, organizations are able to enhance customer engagement which helps grow their business since they are able to interact with customers more efficiently thanks to this integration where there will be no delays in responding back to customers whenever they raise issues via tickets and other requests submitted through the helpdesk software provided by Zendesk because all this information will already be available at one location which saves them time as well as costs them less money in terms of working hours spent accessing data manually via applications like Google Docs or Gmail respectively.
• Easy Data Backup & Recovery. With this integration users are able to use this cloud storage space provided by Google Drive as an alternative option for storing data saved in Zendesk’

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