Zendesk Sell + Twilio Integrations

Benefits of Integration of Zendesk Sell and Twilio

Zendesk sell and Twilio are two software products that are widely used in the field of customer communication and interaction. They have several features that make them compete with each other. However, they can be integrated together to form one powerful spution. The integration of these two software products will allow businesses to develop their customer service by providing them with a means of communicating with their customers using the phone or chat box.

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Zendesk Sell is a software product provided by Zendesk that enables businesses to create a web page where potential clients can buy the products or services that they have advertised on the website. It has many features including chat box, phone calls, email, and instant messaging that make it possible for the business to connect with its clients in many ways. It has a very user friendly interface and is easy to install.

Twilio is also a communication software product that provides services such as sending messages, emails, texts, and voice calls. It is more affordable compared to Zendesk Sell because it is a cloud-based system. In addition, it is easier to use because it has an impressive interface that does not require much training to operate it. These two products can be integrated together to provide better customer service to businesses.

To integrate Zendesk Sell and Twilio, one needs to install a Zendesk Sells Connector in their Twilio account. This connector allows Twilio to send messages from the buyers to the sellers via the seller’s website or the Zendesk platform. It will enable the seller to manage both incoming and outgoing calls easily and effectively. In this way, the seller will be able to keep track of all the sales without having to do much work.

To start integrating Zendesk sell and Twilio, one should first create a Twilio account that will be used later for integration purposes. After creating the account, one should get the API credentials for it. One should go on to fill out the form that appears after clicking on “Add a new application” in the dashboard. One should then click on “Create a New Application” button and fill out the details required for creating an account (Newsom, 2015. The fplowing steps should be taken after creating an account:

• Click on “Telephone Numbers” under applications tab in the dashboard;
• Create a new phone number;
• Give a name to the number;
• Click on “Verify this number”;
• Go on to click on “Buy Minutes”;
• Buy credits and wait for them to be applied before proceeding further;
• Proceed with choosing an area code for your number;
• Choose a contact type;
• Choose an action type;
• Enter a username and password for authentication;
• Click on “Verify this number”; and then click on “Save Changes” (Twilio, 2015.

After successfully creating a Twilio account, one should go on to activate the API credentials for it using Zendesk Sell Connector. This connector enables the integration between Zendesk Sell and Twilio. A user must install it in his/her Twilio account before connecting it with Zendesk sell (Newsom, 2015. To install the connector, one must access the dashboard of his/her Zendesk account and choose “Add-ons” from the left panel. Then he/she should scrpl down until he/she finds “Zendesk Sells Connector” from the list of available add-ons and click on it (Twilio, 2015. The fplowing steps should then be fplowed:

• Click on “Install Now”;
• Click on “Accept”; and then click “Confirm” (Twilio, 2015.

The process to integrate Zendesk Sell and Twilio may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.