Zendesk Sell + Bitly Integrations

Zendesk Sell is a cloud-based customer service software that is specifically designed for small businesses. It is available via subscription basis, starting from $59 per month. It is the most popular choice for small businesses because it is easy to use and has great customer engagement features. Every agent has access to real-time logs of the incoming tickets, which makes it easy to track the history of customer service interactions. The agent can also use Zendesk Sell for interactive support, live chat, or email correspondence with customers. The agents can work in multiple channels simultaneously, which allows them to switch between different channels without losing any information. Zendesk Sell is compatible with Zendesk Chat, which allows agents to answer questions in real time via the website or mobile app.

Bitly is a link shortening service that helps users track click-through rates on their links. It is available via subscription based pricing plans starting at $99 per month. Bitly is quite popular for social media marketing because it allows users to track their links so they can see how many people are clicking on each link and where these clicks are coming from. Bitly also offers an API, allowing users to integrate it with other platforms like Salesforce. Zendesk Sell and Bitly integration allows users to shorten links directly from Zendesk Sell and track the performance of incoming clicks.

Integration of Zendesk Sell and Bitly

Zendesk Sell provides a button that allows users to create shortlinks directly from Zendesk Sell. This button can be added to any web page or email template, allowing users to generate shortlinks without leaving the platform. Once the button is generated by the user, it gets added to the ticket so the customer can easily click on it and go to the landing page. The generated shortlink comes with a dashboard and data about the generated links and clicks. Bitly also integrates with CRM systems like Salesforce. If CRM systems integrate with Bitly, then users will be able to track clicks on their links within the CRM system without leaving Salesforce. This integration helps users get timely updates on their links and transactions.

Benefits of Integration of Zendesk Sell and Bitly

The main benefit of integrating Zendesk Sell with Bitly is that customers can get a direct response from businesses within a few seconds after they click on a link generated by Zendesk Sell. Since Zendesk Sell generates a shortlink through Bitly, customers do not have to leave the platform to visit a landing page even if the business only uses one channel for customer service. Customers can stay within the platform to ask questions about issues they are facing while using the product or services that the business offers. This makes customers happier because they do not have to switch between different websites or apps when they want to reach out to a company for help. In addition, this integration helps customers feel more satisfied when they have a chance to speak to someone in real time. If customers have a question or concern about a product or service, they will expect a prompt response from the company they are dealing with. This means that businesses need to have a real-time support channel in place in case customers send in queries through emails, live chats, or phone calls. Integrating Bitly with Zendesk Sell will help businesses provide better customer service because it will allow agents working in other channels to answer questions immediately through live chats, emails, or phone calls without losing any information from other channels. In addition, this integration gives companies the opportunity to keep track of how many people are clicking on their links within their CRM system without leaving Salesforce or any other CRM system that integrates with Bitly. This feature will help businesses identify which of their campaigns are successful and which ones are not working out as well as expected. This information will help them improve their campaigns over time so they can increase their revenue and grow their business further.

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