YouTube is the world's largest online video site, allowing people to discover, watch and share original videos. It's also home to your favorite music, shows, movies and more.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
YouTube + ZendeskUpdate User in Zendesk when New Video By Search is created in YouTube Read More...
YouTube + ZendeskCreate Organization to Zendesk from New Video By Search in YouTube Read More...
YouTube + ZendeskUpdate Ticket in Zendesk when New Video By Search is created in YouTube Read More...
It's easy to connect YouTube + Zendesk without coding knowledge. Start creating your own business flow.
Trigger when a new video is uploaded by a specific YouTube username.
Trigger when a new video is uploaded that matches a specific search string.
Trigger when a new video is published to a specific YouTube channel.
Trigger when a new video is added to a specific playlist. Note does not work for your 'watch later' playlist.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Post a video to your channel.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
When discussing the topics of YouTube and Zendesk it is important to understand the history behind these two innovative companies. Google, Inc., or simply known as Google, is an American multinational technpogy company founded by Larry Page and Sergey Brin. (Read more on Wikipedia. In 2005, Google acquired a software consulting firm, Zendesk. This acquisition brought together two brilliant minds and one of the most powerful companies in the world was born.
Prior to the acquisition of Zendesk by Google, the two companies were not integrally linked. After the acquisition of Zendesk by Google, integration began with a wave of new features in Google products. For example, click to call has enabled customers to immediately get in touch with contact support. Other features include video calling, desktop sharing and screen sharing in Hangouts, and an integrated help center in Gmail. A customer service representative can quickly transfer a customer’s phone call over to their cpleague using Google Voice. These features are a great improvement for both YouTube and Zendesk users. The best part is that they are completely free of charge.
Zendesk provides a number of benefits for YouTube and its users. Customers can easily get in touch with support via email, phone, chat, or another channel through YouTube. Additionally, Zendesk offers tech support 24/7 which is beneficial for those who may need assistance at unusual hours. Content creators can also utilize Zendesk’s knowledge base or Wiki to help customers find answers to their questions without having to use other resources. “Zendesk can help you create an online community around your brand; help you better engage with your customers so they love what you do; and make sure your customers have the right information they need when they need it” (Zendesk.
In conclusion, YouTube and Zendesk work well together because of their shared core values. innovation and cplaboration. These values are evident in both companies’ products, which allows them to seamlessly integrate into each other’s services. It is evident that these two companies will continue to improve the way businesses communicate with their customers.
Crowley, Sarah. “Relay Your Message with YouTube and Zendesk Integration”. Zendesk Blogs . N.p., n.d. Web. 27 May 2014. <http://blogs.zendesk.com/customer-service/relay-your-message-with-youtube-and-zendesk-integration>.
Google Help Desk – YouTube Integration with Zendesk Support Help Center . N.p., n.d. Web. 27 May 2014. <https://support.google.com/youtube/answer/3203478?hl=en>.
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