Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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Triggers when a new contact message is created.
Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a user is updated in Zendesk.
Creates a contact.
Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.
Sends a new Message.
Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search
Updates a agent availability in textline.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Textline is a software application that enables people to send and receive SMS and MMS messages on their computers and mobile devices. This means that users can text from the comfort of their homes or offices without having to carry a cell phone around. The software allows users to text from multiple devices simultaneously, with all texts appearing in one inbox.
Zendesk is a customer support software that provides a central website where users can view problem tickets and communicate with customers. Users can also use the software from anywhere at any time through a smartphone app. Zendesk is used by more than 90,000 companies worldwide, including Sony Music Entertainment, Pandora, and National Geographic.
Benefits of Integration of Textline and Zendesk:
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