Integrate Textline with Zendesk

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About Textline

Textline is a business texting app that lets you text message customers from your computer. SMS is the most convenient communication channel for your team.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Want to explore Textline + Zendesk quick connects for faster integration? Here’s our list of the best Textline + Zendesk quick connects.

Explore quick connects

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Connect Textline + Zendesk in easier way

It's easy to connect Textline + Zendesk without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact Message

    Triggers when a new contact message is created.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Updated User

    Triggers when a user is updated in Zendesk.

  • Actions
  • Create or update Contact

    Creates a contact.

  • Send Announcement

    Send an announcement to one or more contact. This can be done by the phone number(s), tags or saved search.

  • Send Message

    Sends a new Message.

  • Send Survey

    Send a survey to one or more contact. This can be done by the phone number(s), tags or saved search

  • Update Agent Status

    Updates a agent availability in textline.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Textline & Zendesk Integrations Work

  1. Step 1: Choose Textline as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Textline to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Textline and Zendesk


Textline is a software application that enables people to send and receive SMS and MMS messages on their computers and mobile devices. This means that users can text from the comfort of their homes or offices without having to carry a cell phone around. The software allows users to text from multiple devices simultaneously, with all texts appearing in one inbox.


Zendesk is a customer support software that provides a central website where users can view problem tickets and communicate with customers. Users can also use the software from anywhere at any time through a smartphone app. Zendesk is used by more than 90,000 companies worldwide, including Sony Music Entertainment, Pandora, and National Geographic.

Integration of Textline and Zendesk

Benefits of Integration of Textline and Zendesk:

  • A platform for communications – Provides a platform for communications between customers and customer service representatives. Customers can submit requests through the computer or smartphone app, while customer service representatives see all questions via the same platform as well as on their smartphones.
  • Centralized management – Allows customers to communicate with customer service representatives from multiple locations, as well as the ability for customer service representatives to respond to their customers from multiple devices. Customer service representatives can send a text message, see a ticket, or schedule a call from a single website.
  • Works with any device – Works with any device that has an internet connection, including desktop computers, laptops, tablets, and smartphones. Users have access to all customer support inquiries no matter where they are.
  • Improved response time – By using Textline, users can respond to customers faster because they are able to work from anywhere at any time. They do not need to wait until they arrive at the office or out of the house to respond to customers. Improved response time will make customers happier; they will experience less frustration due to slow response times. If customers are satisfied, they will continue to use the services provided by the company.
  • Decreased costs – Textline uses fewer text messages than traditional methods of communication, allowing companies to reduce their operating costs by decreasing the amount of money spent on text messages. Additionally, Textline’s customizable feature allows companies to select how many text messages are sent per month by selecting pricing based on their needs. Companies that use Textline often benefit from lower-than-average text messaging prices compared to other forms of communication such as fax or mail.
  • Increased productivity – It is much easier for customer service representatives to check their messages when they are away from the office than it is for them to constantly be checking their phones. At the same time, customers are able to contact customer service representatives whenever they need assistance, even if they are out of the office or busy doing something else. This makes it much easier for both parties to get their work done quickly, which leads to increased productivity.
  • Reduced stress – With Textline, customer service representatives are able to respond to customer inquiries outside of business hours, which reduces stress related to answering questions by phone late at night or early in the morning before work begins. Additionally, customer service representatives may avoid stress related to constantly checking their phones for new messages during off-hours due to having access to them through Textline. When employees feel less stressed, they may find it easier to perform well at work because they do not feel constantly anxious about not being able to answer customer inquiries in a timely manner. As a result, stress levels are reduced for everyone invpved, including customers who are able to get answers to their questions sooner rather than later.

The process to integrate Textline and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 29,2023 02:06 pm