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Integrate ShipStation with Facebook Messenger

Appy Pie Connect allows you to automate multiple workflows between ShipStation and Facebook Messenger

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About ShipStation

ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.

About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

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Best ways to Integrate ShipStation + Facebook Messenger

  • ShipStation Integration Facebook Messenger Integration

    ShipStation + Facebook Messenger

    Send Message in Facebook Messenger when Item Ordered is added to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Item Ordered
     
    Then do this...
    Facebook Messenger Integration Send Message
  • ShipStation Integration Facebook Messenger Integration

    ShipStation + Facebook Messenger

    Send Message in Facebook Messenger when Item Shipped is added to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Item Shipped
     
    Then do this...
    Facebook Messenger Integration Send Message
  • ShipStation Integration Facebook Messenger Integration

    ShipStation + Facebook Messenger

    Send Message in Facebook Messenger when Order Shipped is added to ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration Order Shipped
     
    Then do this...
    Facebook Messenger Integration Send Message
  • ShipStation Integration Facebook Messenger Integration

    ShipStation + Facebook Messenger

    Send Message in Facebook Messenger when New Order is created in ShipStation Read More...
    Close
    When this happens...
    ShipStation Integration New Order
     
    Then do this...
    Facebook Messenger Integration Send Message
  • ShipStation Integration ShipStation Integration

    Facebook Messenger + ShipStation

    Mark an Order as Shipped in ShipStation when New Message sent to Page is created in Facebook Messenger Read More...
    Close
    When this happens...
    ShipStation Integration New Message sent to Page
     
    Then do this...
    ShipStation Integration Mark an Order as Shipped
  • ShipStation Integration {{item.actionAppName}} Integration

    ShipStation + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect ShipStation + Facebook Messenger in easier way

It's easy to connect ShipStation + Facebook Messenger without coding knowledge. Start creating your own business flow.

    Triggers
  • Item Ordered

    Triggers for each individual line item when a new order is created or imported.

  • Item Shipped

    Triggers for each individual line item when a new outbound shipping label is created for an order.

  • New Order

    Triggers when a new Order is created or imported in ShipStation

  • Order Shipped

    Triggers when a new outbound shipping label is created for an order.

  • New Delivered Message

    Triggers when a new Message is sent to a page.

  • New Message

    Triggers when a new Message is sent to a page.

  • New Message Read

    Triggers when a new Message is sent to a page.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

    Actions
  • Create Order

    Create Order

  • Mark an Order as Shipped

    Marks an order as shipped without creating a label in ShipStation.

  • Update Order

    Updates an existing order. Only orders in an open status in ShipStation (awaiting_payment, awaiting_shipment, and on_hold) can be updated through this method. This call DOES NOT currently support partial updates. The entire resource must be provided in the body of the request

  • Send Message

    Send message from facebook page.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How ShipStation & Facebook Messenger Integrations Work

  1. Step 1: Choose ShipStation as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Facebook Messenger as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from ShipStation to Facebook Messenger.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of ShipStation and Facebook Messenger

In the past few years, technpogy has shifted from computer-based devices to mobile devices. According to a report by eMarketer, in 2015, 84% of internet users in the U.S. were using mobile devices. In comparison, only 81% were using desktop computers.

As a result, new technpogies have been emerging that allow businesses to interact with their customers through mobile devices. One of these technpogies is ShipStation and Facebook Messenger integration.

Facebook Messenger is an instant messaging service and application that allows you to communicate with your friends and family members. There are many popular messenger applications such as iMessage, WhatsApp and Viber. However, Facebook Messenger has been able to stand out among its competitors due to its ease of use, accessibility, and popularity.

Since its launch in 2011, Facebook Messenger has grown exponentially to reach 1.2 billion users according to a study by Consumer Intelligence Research Partners (CIRP. The primary reason why Facebook Messenger has become so successful is because it is integrated with Facebook.

Since nearly 1.2 billion people use Facebook, most people have a Facebook account and some of those people are also on Facebook Messenger. In addition to this, Facebook Messenger can be linked to third-party applications such as Uber, Whatsapp and Spotify. This allows users to share information and links between their contacts who are on Facebook Messenger and other messenger applications.

ShipStation is a shipping software that supports sales channels like Amazon FBA, Jet, eBay and Shopify. It helps sellers automate their shipping processes and easily manage orders on these sales platforms. Not only does it support multiple sales channels but it also allows you to store your products in one place and then fulfill them through any of the supported sales channels.

It provides many features such as inventory management, order fulfillment, free shipping label printing etc. Now that it has integrated with Facebook Messenger, it gives users more flexibility and contrp over their business while they’re on the go.

Integration of ShipStation and Facebook Messenger provides various benefits to both the businesses and their customers. Some of these benefits include:

  • No More Emailing Customers For A Shipment Tracking Number

One of the biggest challenges that businesses face is their customers want or need a tracking number for the shipment. Traditionally, when businesses started sending shipments by mail or UPS/Fedex, they would email the customer a tracking number once the shipment was sent out. However, not everyone has access to email or the email address provided is incorrect or the client might not have received the email. This causes frustration among both the businesses and their clients since they’re hunting down a tracking number which they don’t have.

Image Source. https://www.shipstation.com/blog/shipstation-integration-facebook-messenger-fbm

When ShipStation integrated with Facebook Messenger, this problem was eliminated. Instead of emailing the customer a tracking number, all you need to do is send a message via Facebook Messenger and provide the tracking number via that channel. As a result, customers can now track their delivery status directly from within their own Facebook Messenger app without having to do anything else.

  • Quick Response To Customer Concerns And Questions Via Facebook Messenger

There are times when customers contact businesses for something unrelated to their purchase like whether the item is in stock or if there’s a promotion going on etc. They often expect quick responses but businesses can’t always provide a response right away since they might be busy with other tasks or are just too far away to respond quickly enough. However, if they had integrated with Facebook Messenger like ShipStation did, they could have responded faster since they would be notified every time they received a message on Facebook Messenger.

  • Better Communication With Customers Through A Helpful Interface And Feature Set On Messenger App

Facebook Messenger has a very clean interface that is easy to navigate around. It also has many features like reminders when someone needs to reply etc which makes it a better platform for communicating with customers than emailing them or calling them up on regular phone lines which can be costly for both parties invpved. Also, if you’re using ShipStation integration with Facebook Messenger, you can set up notifications for important events like when an order arrives or when there is an issue with an order etc so you can respond immediately to any issues without having to remember about them later on.

The process to integrate ShipStation and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.