Integrate Salesforce with Facebook Messenger

Appy Pie Connect allows you to automate multiple workflows between Salesforce and Facebook Messenger

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About Salesforce

Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.

About Facebook Messenger

Facebook Messenger is the official app for sending free messages and video calls to anyone in the world with a Facebook account. Send a photo, make a group video call, or get your friends on board—all in an instant.

Want to explore Salesforce + Facebook Messenger quick connects for faster integration? Here’s our list of the best Salesforce + Facebook Messenger quick connects.

Explore quick connects

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Connect Salesforce + Facebook Messenger in easier way

It's easy to connect Salesforce + Facebook Messenger without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Account

    Triggers the moment a new account is created.

  • New Attachment

    Triggers when a new attachment is created.

  • New Case

    Triggers whenever a new case is created in your account.

  • New Contact

    Triggers upon the creation of a new contact.

  • New Event

    Triggers upon the creation of a new event.

  • New Lead

    Triggers the moment there is a new lead in your account.

  • New Opportunity

    Triggers upon the creation of a new opportunity.

  • New Product

    Triggers upon the creation of a new product.

  • New Record

    Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.

  • New Task

    Triggers whenever a new task is created in your account.

  • Opportunity Stage Change

    Triggers whenever the stage of an opportunity is changed.

  • Updated Record

    Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.

  • New Delivered Message

    Triggers when a new Message is sent to a page.

  • New Message

    Triggers when a new Message is sent to a page.

  • New Message Read

    Triggers when a new Message is sent to a page.

  • New Message sent to Page

    Triggers when a new Message is sent to a page.

  • Actions
  • Create Attachment

    Create a new attachment (max 25 mb)

  • Create Contact

    Create a new contact.

  • Create Custom Object

    Create a new custom object as per your choice.

  • Create Event

    Create a new event.

  • Create Lead

    Create a new lead.

  • Create Opportunity

    Create a new opportunity.

  • Create Record

    Creates a record.

  • Update Contact

    Update an existing contact.

  • Update Custom Object

    Modify an existing custom object (of the type you choose).

  • Update Record

    Updates a existing record.

  • Send Message

    Send message from facebook page.

How Salesforce & Facebook Messenger Integrations Work

  1. Step 1: Choose Salesforce as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Facebook Messenger as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Salesforce to Facebook Messenger.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Salesforce and Facebook Messenger

Facebook Messenger is a simple way to send and receive messages, make video calls, and share content with friends and family.

Salesforce is an enterprise cloud computing company that provides customer relationship management software. It’s the fastest growing among its peers.

Facebook Messenger has been a huge success for Facebook. In 2013, it grew to over 900 million active users and by 2018, it had more than 1.3 billion users worldwide.

The integration of Salesforce and Facebook Messenger will help businesses like yours achieve higher sales leads and revenue growth. That is because it will allow you to easily communicate with your customers in real time via the messenger. This will result in more willing customers who are willing to purchase your products or services. The integration will also help you automate some of your business processes and get more structured data in real time. This will arguably improve your bottom line and be better for your customers as well!

Integration of Salesforce and Facebook Messenger will surely benefit your business. It will give you the ability to communicate directly with your customers, which you may have otherwise struggled to reach. It will also allow you to track the progress of each transaction directly within your Salesforce software and create a more convenient experience for your customers.

We can understand why you might be hesitant about integrating Salesforce and Facebook Messenger into your business model. But we can assure you that it is perfectly safe and secure. We’ve built our product in compliance with Facebook’s security standards and all of your information is encrypted so that only authorized users can access it.

Salesforce has secured most of its platforms against common malware threats through its acquisition of companies like Heroku back in 2012. Many of the applications that Salesforce acquired were at risk of being hacked. Salesforce has developed a number of features that will protect your data from unauthorized access. For example, if someone tries to access your account using the login credentials that don't match, they will be blocked from re-entering your account until they reset their password with an email verification. The Salesforce team has made a commitment to safeguard our customer’s data and we’ll continue to implement new security measures as technpogy allows us to do so.

You might wonder how this integration works? Here is a brief overview. First, connect your Facebook Messenger account to Salesforce using our open application programming interface (API. Once you’ve done that, you can start sending individual messages to one or multiple recipients at once using our web-based app. There are many other benefits of this integration that we hope to discuss further!

This integration will be a great way for you to manage your customer relationships in real time on one platform. We are confident that this integration will increase your customer satisfaction and sales revenue. If you have any questions or concerns, please let us know!

The process to integrate Salesforce and Facebook Messenger may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm