Integrate Pendo with Google Groups

Appy Pie Connect allows you to automate multiple workflows between Pendo and Google Groups

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About Pendo

Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.

About Google Groups

Google Groups is a service from Google that provides discussion groups for people sharing common interests. Google Groups makes it easy for groups of people—such as project teams, departments, or classmates—to communicate and collaborate.

Want to explore Pendo + Google Groups quick connects for faster integration? Here’s our list of the best Pendo + Google Groups quick connects.

Explore quick connects
Connect Pendo + Google Groups in easier way

It's easy to connect Pendo + Google Groups without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Visitor

    Trigger when new visitor visit.

  • New Visitor From Report

    Trigger when a new visitor added in the report.

  • New Member

    Triggers whenever a new member is added in google groups.

  • Actions
  • Add Group Email Alias

    Adds a new email alias for a group.

  • Add Member to Group

    Adds a new member to a group.

  • Create or Update Group

    Creates or updates a group

  • Delete Member to Group

    Delete a member from a group.

How Pendo & Google Groups Integrations Work

  1. Step 1: Choose Pendo as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Google Groups as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Pendo to Google Groups.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Pendo and Google Groups

Pendo is a business software that allows companies to connect with their customers. Pendo’s main features are. an application that allows users to observe how their customers use their products, support messages, and a helpdesk. Pendo also enables its users to watch the user’s interactions with the product and customer support messages. Pendo is compatible with many browsers, such as Android devices and iPhones. It also provides its users the ability to export data from other applications to be uploaded into Pendo, and also import data from Pendo into other applications. As for prices, it costs $29 per month for one user and $39 per month for five users.

Google Groups is an application where people can communicate with others through mailing lists or on a bulletin board. This site can be used as a communication top between employees at a company or just friends who are apart. Google Groups is compatible with most web browsers, such as Chrome and Firefox. There is no cost to use this application.

The integration of Pendo and Google Groups will allow companies to easily and efficiently manage their support tickets. The process of integration can be divided up into three steps:

Step 1. Creating a “Support” group within Google Groups.

Step 2. Import of all tickets from Pendo into Google Groups.

Step 3. Publishing the integration on the website.

In order to create a “Support” group within Google Groups, you must first sign in to your Google account if you have not already done so. After you have signed in, select “Groups” from the left side of the Google page. From there, click on the “Create Group” button that is located in the top left corner of the page and then type in your group name (for example. “Pendo Support”. Once your group has been created, you must add members into your group. You can do this by clicking on the “Members” tab next to the search bar, then selecting the “Add members” option. Next, you must choose the appropriate email address for the person you are adding and select the “+ Add Member” button. After the member has been added, you may send them an invitation if you want them to join your group. Lastly, you must set up the group settings by going to “Group Settings” in the drop down menu under “Group Settings” on the left side of the screen. In these settings, you must decide which options you want your group to have, such as posting topics, posting archives, and having public discussions. These settings are useful for making sure that only relevant emails are emailed back to each person in the group.

Once your group has been properly created, you may import all of your Pendo tickets into it by doing the fplowing steps:

Step 1. Sign into Pendo.

Step 2. Select “Apps” from the top right of the screen.

Step 3. Click on “Google Apps Integration” and then click on “Manage Google Apps Integration” at the bottom of that page.

Step 4. To setup your integration, fplow these steps:

  • Confirm that you have selected “Google Groups” from the drop down menu under “Integration Type” for the integration that you are attempting to set up;
  • Confirm that your Google Group has been selected under “Google Group Name”;
  • Choose which integration method you would like to use, either “Import all tickets from an existing ticketing system” or “Import tickets from new ticketing system”;
  • Confirm what integration ID is being used;
  • Confirm that the correct Google Group has been selected under “Google Group Alias”;
  • Confirm that the fpder you would like to use has been selected under “Fpder Alias”; and finally,
  • Confirm that all of this information is correct by clicking on “Save Integration Settings”.
  • If all of this information is correct, all of your Pendo tickets will be imported into your Google Group in a matter of minutes! You may now go back to your Google Group by clicking on “Groups” in the left side of Google again and then selecting “Pendo Support” from the list of groups that you have created. In this group, all of your tickets should be visible in chronpogical order, with their names and descriptions displayed below them. If there are any tickets that need additional information, you may click on them and enter whatever information is needed into your Google Group! You may also add new tickets into your Google Group by typing in a title and description for it and then pressing enter after you have entered all of this information. After doing so, all new tickets that you add will be automatically added into this Google Group! By using this functionality, it is much easier for companies to track their support tickets and keep themselves organized. It is also very easy for multiple people to add new tickets and keep track of them because there is no need for them to be logged into Pendo at any specific time! All they need to do is open Gmail on their web browser and then go into their Google Group! With this functionality, your support team will have an easier time keeping track of everyone’s ticket responses because they can now view all of their tickets in one place! They can also easily reply back to anyone who sends them a message without having to log into Pendo every time they want to send someone a message! This functionality allows companies to be more efficient in their day-to-day operations because they have less time wasted logging into separate applications! Instead, they can just log into Gmail and accomplish everything they need to do in one place! With this feature, companies will experience less time wasted on switching between different applications because everything can be managed through one interface!

    The process to integrate Pendo and Google Groups may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm