Mailchimp makes it easy to sell stuff online, even if you don’t have an e-commerce store. Our website and commerce tools give you everything you need to launch your business, including a custom domain.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
MailChimp Ecommerce + ZendeskCreate Ticket to Zendesk from New Orders in MailChimp Ecommerce Read More...
MailChimp Ecommerce + ZendeskUpdate User in Zendesk when New Orders is created in MailChimp Ecommerce Read More...
MailChimp Ecommerce + ZendeskCreate User to Zendesk from New Orders in MailChimp Ecommerce Read More...
MailChimp Ecommerce + ZendeskCreate Organization to Zendesk from New Orders in MailChimp Ecommerce Read More...
MailChimp Ecommerce + ZendeskUpdate Ticket in Zendesk when New Orders is created in MailChimp Ecommerce Read More...
It's easy to connect MailChimp Ecommerce + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new customers is created or sent.
Triggers when a new Orders is created or sent
Triggers when a new Products is created or sent
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates a Customers draft
Creates a custom Order for an existing
Creates a Product draft
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
MailChimp is an American company based in Gainesville, Georgia, that develops and provides email marketing software for small businesses. The company was founded by Ben Chestnut and Dan Kurzius in 2001.In 2014 MailChimp announced MailChimp Ecommerce, a new service intended to assist their users with selling products from their e-commerce websites. Zendesk is a customer support software system that helps companies to provide support and information to their customers.Zendesk is an American cloud-based customer service software company, founded in Copenhagen, Denmark, in 2007. It is a privately held company with offices in San Francisco, Copenhagen, London, Dublin, Hong Kong, and Tokyo.MailChimp Ecommerce is the combination of MailChimp and Zendesk. By integrating MailChimp Ecommerce with Zendesk, customers are able to have better tops to communicate with their customers. In this article I will be comparing and contrasting MailChimp and Zendesk and how they work together.MailChimp is a perfect spution for entrepreneurs who want to market their business online but do not have the necessary resources to do so. It has allowed many business owners to build a base of subscribers for their business through providing them with newsletters and other communication methods. MailChimp provides its clients with a variety of templates for their newsletters, which allows them to be creative.MailChimp Ecommerce is a complete package that gives its users everything they need in order to set up an account on their website to sell and promote their products. This package includes an automated shopping cart that allows the user to easily put the product in the cart, check out, or go back to the product's page. When it comes to pricing, it is clear that there are different options for different budgets. They have three monthly payment plans for their individual accounts, which are as fplows:The individual plan costs $10/monthThe starter plan costs $20/monthThe professional plan costs $199/monthWhen you compare these prices to the other software available for this purpose online you will find that these are very reasonable. The pro plan can be used if you have over 100 products in your e-commerce site or more than 500 customers. However, even at the cost of $199 per month this is a great deal compared to other companies that offer similar services. Moreover, these prices do not include transaction fees that you may incur when you accept payments online. There are two types of transaction fees:A 3% fee that is charged by PayPal or Stripe (which ever option you decide on)A $0.30 fee that is charged by PayPal or Stripe (which ever option you decide on)These transaction fees are only incurred when the client pays through PayPal or Stripe, while all other forms of payment are free of charge. These fees are similar to those offered by other companies that handle online transactions. One example of another company that handles online transactions is Paypal. PayPal charges 2.9% plus 30 cents per transaction. Therefore, it seems that MailChimp also offers fair prices for their services compared to the other companies available today.Zendesk claims that it offers "software that makes your customers happy". This claim would seem accurate after taking a look at their features available for its customers. Some of these features are:Easy and quick setupA guide on how to use all the features availableReal time customer service so that you can track the status of each and every ticket you openA search feature so that you can find any information you need about your account or about your customers' needsMultiple ways in which you can get in touch with your customers so that they can easily reach out to you through phone, chat or emailAn automatic call recording feature so that you can listen back to any conversation you had with your customersA knowledge base feature where you can create articles about any subject matter which will be helpful for both your employees and customersTheir blog so that you can stay updated about any new changes or updatesOverall it seems like the Zendesk is a great software for businesses who want to provide top notch customer service to their clients. Furthermore, since it integrates with others programs it is easy for the user to manage all aspects of their business from one place. However, even though it has a lot of features some might find these unnecessary. For instance, while it offers real time customer service it might not be needed by all businesses as it requires additional expenses; therefore this may be a disadvantage of using such service as some businesses might not be willing to spend extra money just to be able to offer this feature to their clients. After taking into consideration both companies' services and features we can conclude that they really complement each other well by offering tops that allow users to improve their businesses in multiple ways. From my own experience I found the customer support offered by both companies satisfactory even though I never used their live chat feature nor did I need to contact any of their support representatives due to my lack of knowledge in setting up my account on either of the programs. Nevertheless, I believe that if I did contact them I would receive friendly and attentive responses from their staff. Furthermore, having searched through both companies' blogs I found that they regularly update their users about any changes or updates made to the programs (as well as other related news.I have chosen this assignment because I am interested in exploring the possibility of using these programs and products in order to help me run my business better due to the fact that I intend on opening an online store soon and would like to have all the tops available for this purpose. Therefore, learning more about these companies and products will surely help me decide which one will suit my needs best.
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