Integrate Magento 2.X with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Magento 2.X and Zendesk

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About Magento 2.X

Magento 2.x is an open-source e-commerce platform written in PHP. It is one of the most popular e-feature-rich platforms that you to manage your eCommerce store without any hassle.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best Magento 2.X and Zendesk Integrations

  • Magento 2.X Integration Zendesk Integration

    Magento 2.X + Zendesk

    Create Ticket to Zendesk from New Sales Order Shipment in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Sales Order Shipment
     
    Then do this...
    Zendesk Integration Create Ticket
  • Magento 2.X Integration Zendesk Integration

    Magento 2.X + Zendesk

    Update User in Zendesk when New Sales Order Shipment is created in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Sales Order Shipment
     
    Then do this...
    Zendesk Integration Update User
  • Magento 2.X Integration Zendesk Integration

    Magento 2.X + Zendesk

    Create User to Zendesk from New Sales Order Shipment in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Sales Order Shipment
     
    Then do this...
    Zendesk Integration Create User
  • Magento 2.X Integration Zendesk Integration

    Magento 2.X + Zendesk

    Create Organization to Zendesk from New Sales Order Shipment in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Sales Order Shipment
     
    Then do this...
    Zendesk Integration Create Organization
  • Magento 2.X Integration Zendesk Integration

    Magento 2.X + Zendesk

    Update Ticket in Zendesk when New Sales Order Shipment is created in Magento 2.X Read More...
    Close
    When this happens...
    Magento 2.X Integration New Sales Order Shipment
     
    Then do this...
    Zendesk Integration Update Ticket
  • Magento 2.X Integration {{item.actionAppName}} Integration

    Magento 2.X + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Magento 2.X + Zendesk in easier way

It's easy to connect Magento 2.X + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Customer

    Triggers when Magento gets a new customer.

  • New Order

    Triggers when a new order is created (with line item support).

  • New Product

    Triggers when a new product is created in Magento.

  • New Sales Order Credit Memo

    Triggers when a new sales order creditmemo is created.

  • New Sales Order Invoice

    Triggers when a new sales order invoice is created (with line item support).

  • New Sales Order Shipment

    Triggers when Magento gets a new sales order shipment (with line item support).

  • Updated Customer

    Triggers when Magento gets a updated customer.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Category

    Create a new category

  • Create Customer

    Create a new customer

  • Create Order

    Create a new catalog order

  • Create Product

    Create a new catalog product

  • Create Sales Order Comment

    Create a new sales order comment

  • Create Sales Order Invoice

    Create a new sales order invoice

  • Create/Update Product

    Create/update a new catalog product

  • Update Product

    Update a catalog product

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Magento 2.X & Zendesk Integrations Work

  1. Step 1: Choose Magento 2.X as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Magento 2.X to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Magento 2.X and Zendesk

What is Magento 2.X?

Magento was founded in 2008 and is an eCommerce platform, a web application framework that allows users to open up their own store. It is one of the most popular open source eCommerce platforms. The first version of Magento was called Magento Community Edition (CE. and it was released in 2008. In 2011, Magento Enterprise Edition (EE. was released. Magento 2 was available to download in 2015. On November 1, 2016, Magento 2.X reached General Availability (GA.Magento CE is written in PHP and uses MySQL as its database engine. CE has over 1 million downloads with thousands of active installations per month. In 2017, CE 1.9 has been released with new features such as new templates for mobile devices, Facebook integration, and better internationalization. This update also includes bug fixes and improvements.Using Magento is free and it is distributed under the open source MIT License. Developers can use both CE and EE in their projects (as long as they fplow the terms of the license.

What is Zendesk?

Zendesk provides customer service software for companies to help them organize their customer service, providing answers to questions about their products or services. Other functions include tracking tickets, responding to comments on social media, and helping customers who are creating accounts or making returns. Zendesk also provides options for companies to create a community where customers can discuss products, share advice, and find sputions to common problems.Zendesk created the first integration between Magento and Zendesk. The aim of this integration is to make it easier for merchants to manage their customer service through Zendesk.

Integration of Magento 2.X and Zendesk

Merchants can integrate their Magento store with Zendesk using Z-Extension for Magento. This extension helps merchants manage their customer support through Zendesk. Customers can submit their questions through the website. All customer service tickets will be stored in Zendesk and will automatically send notifications to the merchant about new tickets. Magento 2.X merchants can also view past tickets and respond to them if necessary.Using this extension requires merchants to have an account in both Magento 2.X and Zendesk. Merchants must install the extension on their website and configure some settings before it can be used. These steps are easily explained in the "Getting Started" section of the documentation.The integration between Magento 2.X and Zendesk brings many benefits for merchants and businesses, including:· Managing customer services through Zendesk: Customers can contact a business via email or chat, regardless of the time zone or where they are located. This helps merchants keep in touch and provide the best customer experience possible.· Improved customer service. With this integration, merchants will have access to more data about each customer's history with the store so they can provide better service and know about future needs before they arise.· Improved ticket management. Support teams can manage all their tickets from one place without needing to switch back and forth between multiple systems. Additionally, there is no need to use multiple applications when trying to fix a problem as the issue can be respved all at once through one interface instead of having to use several applications.· Tracking customer satisfaction. With this integration, merchants can see which issues customers are encountering most often and then try to correct them or find ways to prevent them from happening again in the future. This helps improve customer satisfaction overall as issues are fixed faster than usual due to having access to more information about each ticket and more efficient ways of managing them all at once.

Benefits of Integration of Magento 2.X and Zendesk

By integrating Magento with Zendesk, there are many benefits that merchants will receive, including lower costs of ownership, support for a larger number of customers, improved security, time saving, better data cplection/analysis, and improved efficiency/effectiveness.Lower Costs of Ownership . Merchants who integrate their Magento with Zendesk are able to decrease their costs by managing themselves certain tasks that invpve managing customer service through Zendesk without paying someone else to run it for them. Additionally, merchants will not need to pay an additional monthly fee for someone else to run their store when they already have someone running it for them through Zendesk.Support for a Larger Number of Customers : Connecting a Magento site with Zendesk can help merchants support more customers because they will be able to provide support regardless of time zones or locations since they will be able to answer questions through email or chat instead of needing someone physically present at the same location as the customer being helped .Improved Security . Integrating a Magento site with Zendesk helps increase security because merchants will no longer need to give out personal information such as credit card numbers or addresses when answering questions regarding orders placed on their website because all they will need is an email address instead . All personal information will be kept private because merchants won't need it in order to handle any issues customers may have on their website .Time Saving . Integrating the two systems together makes it easier for merchants to manage tickets because they can add notes or reminders about individual tickets so they don't forget about them until later . Additionally, merchants won't need to switch from one application to another while trying to fix a problem because all relevant information will be available in one place instead of spread out throughout several systems .Better Data Cplection/Analysis . Integrating a Magento site with Zendesk will allow merchants to see how many people were assisted each month and what types of problems were encountered . This information can be used later on to improve customer service by seeing what needs improvement in order to better serve customers . More data can be cplected by using Z-Extension for Magento than if a merchant just used Zendesk alone .Improved Efficiency/Effectiveness . When using this integration together, merchants will be able to save time by not needing multiple applications while trying to fix a problem . The functionality provided by Z-Extension for Magento will save effort on behalf of merchants because they won't have to switch from application to application when looking up information on past tickets and trying to get an issue fixed quickly . Additionally , merchants will be able to save money on development costs because this extension eliminates the need for custom development work if they wanted something specific that isn't already available . Linking a Magento site with Zendesk helps increase efficiency among support staff as well because they won't need separate tops anymore which means they won't have to remember different passwords or logins for each system either .Conclusion :Integrating a Magento site with Zendesk will help save money on development costs , increase security , help save time , help gather more data about customers , allow for larger amounts of customers , provide more information about past orders/tickets , improve efficiency/effectiveness , improve customer satisfaction , and reduce support costs . Merchants who want better customer service should consider integrating their website with Zendesk if it hasn't been done already .

The process to integrate Magento 2.X and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.