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Integrate Intercom with Shippo

Appy Pie Connect allows you to automate multiple workflows between Intercom and Shippo

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About Shippo

Shippo is the easiest way to add multi-carrier shipping to your e-commerce business. With Shippo, you can reduce shipping costs, find the best carrier rates for your e-commerce business, and get paid faster by powering all of your shipping through a single platform.

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Best ways to Integrate Intercom + Shippo

  • Intercom Integration Shippo Integration

    Intercom + Shippo

    Create Order to Shippo from New User in Intercom Read More...
    Close
    When this happens...
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    Then do this...
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  • Intercom Integration Shippo Integration

    Intercom + Shippo

    Create Order to Shippo from New Conversation in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Conversation
     
    Then do this...
    Shippo Integration Create Order
  • Intercom Integration Shippo Integration

    Intercom + Shippo

    Create Order to Shippo from New Lead in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Lead
     
    Then do this...
    Shippo Integration Create Order
  • Intercom Integration Intercom Integration

    Shippo + Intercom

    Create/Update Lead to Intercom from New Order in Shippo Read More...
    Close
    When this happens...
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    Then do this...
    Intercom Integration Create/Update Lead
  • Intercom Integration Intercom Integration

    Shippo + Intercom

    Create/Update User to Intercom from New Order in Shippo Read More...
    Close
    When this happens...
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    Then do this...
    Intercom Integration Create/Update User
  • Intercom Integration {{item.actionAppName}} Integration

    Intercom + {{item.actionAppName}}

    {{item.message}} Read More...
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    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Intercom + Shippo in easier way

It's easy to connect Intercom + Shippo without coding knowledge. Start creating your own business flow.

    Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • New Carrier Account

    Triggers when a new carrier account occurred.

  • New Order

    Triggers when a new order occurred.

  • New Shipped Order

    Triggers when an order shipped.

  • New Shipping Label

    Triggers when a new shipping label occurred.

    Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Create Order

    Creates a new order in Shippo.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Intercom & Shippo Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Shippo as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to Shippo.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and Shippo

  • Intercom and Shippo?
  • Intercom is a customer communication platform that allows business owners to have conversations with their customers. They can setup live chat, automated messages, and email marketing to keep their customers engaged and informed. Shippo is a shipping API that allows sellers to receive, process, and pay for orders. It also integrates with popular ecommerce platforms like Shopify, BigCommerce, Magento, etc. This integration allows for an easy and efficient way to ship products from different ecommerce platforms.

  • the integration between Intercom and Shippo?
  • Shippo allows companies to take orders from different platforms in a centralized location. When a company integrates Shippo into their business, they can use it to accept orders from their website, apps, marketplaces, emails, etc. Once an order comes in through Shippo, the company can choose to fulfill the order by themselves or give Shippo the power to fulfill the order on their behalf. This combination of Intercom and Shippo allows companies to communicate with their customers about the status of their orders by using Intercom’s live chat and targeted messaging capabilities. For example, when you place an order through an online store and need your product shipped out quickly, you will want the seller to be able to inform you about the progress of your shipment. By integrating Intercom into your business, you can ensure that all of your customers are being well taken care of during the checkout process by sending them timely updates.

  • Benefits of Integration of Intercom and Shippo
  • Intercom and Shippo both have their own benefits when used separately. When used together, the benefits become greater. The benefits include:

    • Easy communication- With the integration of Intercom and Shippo, a business owner can send out targeted messages to customers depending on what order they placed through the system. Businesses can customize messages based on what they know about the customer’s buying behavior and preferences. For example, if you placed a new order for two shirts from an online vendor, you might receive an email thanking you for your purchase and a message offering you a 15% discount for your next order if you leave positive feedback on their website. If you placed a $20 order that will take longer than usual to ship out, you will receive a message letting you know when your product will arrive and how long you should expect it to take for delivery. All of these messages are customized based on your previous orders and can be sent out via live chat or automated messaging. These targeted messages not only keep customer satisfaction high but also increase the likelihood that customers will place another order through the same channel in the future.
    • Order fulfillment- Using Shippo makes it easy for businesses to get their products to the customer quickly and efficiently. Businesses can handle more orders without having to spend as much time fulfilling them or spending money on shipping services. In addition, if a customer needs something fixed on her product after receiving it, a business using Shippo can send her replacement parts using the same platform. Customers don’t have to worry about calling multiple companies or emailing them back and forth just to receive their product or fix it if it breaks. Instead they can send a message through Intercom and receive a quick response from someone who has all of the information needed to help them out. Most importantly, it saves everyone time and hassle that would otherwise be spent on handling customer interactions individually.
    • Increased customer engagement- As soon as a customer places an order through your business’s website or app (make sure to integrate Facebook Messenger since it is part of the same messaging platform), he will start receiving automatic notifications from your company as soon as his order is received. He will start receiving messages directly from your company asking him about his experience with your brand as well as offers to purchase other products and services from your business. Your business will also be able to send them any relevant information about their order so they don’t have to go searching around for it themselves or wait until they call in to find out where their product is in transit from. All of this increased customer engagement will lead to happier customers who are more likely to return for another order in the future.

    The process to integrate Intercom and Shipcloud may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.