Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
SendGrid is the leading delivery platform for transactional and marketing emails. SendGrid's technology enables companies to deliver emails, SMS & push notifications to their customers with maximum ease, reliability, and speed.
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Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Creates or updates a contact.
Sends an Email.
Intercom is a software-as-a-service (SaaS. customer communication platform. It enables companies to communicate with their users, leads, and customers. It provides tops for building and managing conversations between businesses and their audience. Its features include in-app messaging, email, live chat, and voice calls.
SendGrid is a cloud-based email delivery service that focuses on email deliverability and scalability. It was founded in 2009 and has offices in San Francisco, Seattle, Dublin and Denver. SendGrid provides an enterprise-level email API that allows the user to integrate their applications with the email infrastructure of their choice. It has an open-source SMTP engine called SparkPost.
Intercom has an integration with SendGrid which enables you to send transactional emails from within an Intercom conversation. This functionality is available by adding an app on your Intercom account. To do so, fplow these steps:
Head over to the Integrations tab in your Intercom account. Click on the Integrations tab in the left menu. Click “Create a New Integration” in the top right corner. Select “Email” as your integration type. Enter your API key and click “Next”. Select “SendGrid” as your integration provider. Click “Create Integration”.
The integration is now set up! Your app can now be found under the Integrations tab.
As you know by now, Intercom has an integration with SendGrid which enables you to send transactional emails from within an Intercom conversation. So what are some benefits of this integration?
It reduces the time it takes for emails to be sent out . Because the emails are sent from within Intercom, no extra time is needed to go through the process of checking if the message is sent successfully or not.
. Because the emails are sent from within Intercom, no extra time is needed to go through the process of checking if the message is sent successfully or not. The integration provides a faster way of sending messages . As mentioned before, there is no need to check if the messages have been sent successfully or not, which saves time and makes things easier.
. As mentioned before, there is no need to check if the messages have been sent successfully or not, which saves time and makes things easier. Emails are sent instantly . As soon as you click on ‘send’, the message will be delivered immediately.
Intercom provides a variety of useful features—from in-app messaging and live chat to surveys and feedback—to help teams build better relationships with their customers. It is great for sales teams who want to use the platform to communicate with potential customers and get in touch with them via live chat feature. It also helps them give answers regarding their customers’ concerns and queries by sending them a message via email. In addition, it offers services like automatic emails which are triggered based on specific events and allow users to send mass emails at once and track them later. All in all, Intercom makes it easier for businesses to build better relationships online using its features such as Surveys and Feedback, NPS Surveys, Feedback Capture, Live Chat, Transactional Emails, and Push Notifications among others.
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