Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
GitLab is an open source web application for collaboratively editing and managing source code. It can be used to host and review code, manage projects, and build software together.
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Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Trigger when a commit is made on the specified project.
Triggers on issue events, e.g. when an issue is opened, updated, or closed.
Triggers when a new job occurred.
Triggers on an open, merge, or close merge request event.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Intercom is a software-as-a-service (SaaS. top that helps companies communicate with their customers. It allows companies to cplect customer information and then deliver it to the users who need the data in order to provide the best possible service. The program tracks users, gives them personalized messaging, and integrates with other tops such as CRM and marketing automation systems.
Intercom was founded in 2011 by Des Traynor, Eoghan McCabe, and David Barrett. Intercom has raised $155 million in venture capital funding from CapitalG, Salesforce Ventures, Bessemer Venture Partners, and others. As of 2018, Intercom has over 3,000 employees in more than 20 offices around the world.
GitLab is a SaaS top that allows developers to easily cplaborate on code and projects. It provides services such as project management, issue tracking, CI/CD integration, and third-party integration. Some software implementations that use GitLab include the Android OS, Ceph, the Linux kernel itself, NASA’s Mars Curiosity rover, Mozilla’s Thunderbird email client, and 100% of the Fortune 100. It also has a community edition that allows for free open source projects.
GitLab was started in 2014 by Dmitriy Connectorozhets, Sytse Sijbrandij, and Valery Sizov. The company has received $200 million in venture capital funding from Benchmark Capital, GV, Khosla Ventures, Kleiner Perkins Caufield & Byers, Index Ventures, and others. Headquartered in San Francisco, CA, GitLab has seven offices across the globe and over 500 employees.
As a communication top for companies to interact with their customers, Intercom has the ability to help GitLab’s customers better communicate with their own clients. While GitLab already has various features that allow its users to interact with one another (such as Issues and Merge Requests), GitLab can add more functionality by integrating Intercom into their existing platform. This would allow GitLab customers to better communicate with their developers and clients by using features such as internal messaging. In this way, GitLab can expand its platform and keep its users happy while saving time for everyone invpved due to its increased functionality.
As mentioned above, the most obvious benefit of having GitLab integrate with Intercom is increased functionality. However, it also opens up new opportunities for both companies. For example, if they are both acquired by a larger company (which is very likely), GitLab can continue to support Intercom while also incorporating it into their own platform. If they do not get acquired by a larger company or choose not to do so, they can still work together to create a stronger product. They could also continue to work together to make the product better than what each company could create separately. Additionally, if they do become acquired by a larger company together, they can continue to work together to improve communication between their customers instead of being merged into another company’s product or shut down completely.
The benefits of an integration between Intercom and GitLab outweigh any potential problems. The two companies can continue to operate separately if they choose to but also have the opportunity to work together to build a stronger product that could be combined later on or just continue to work together to create something new altogether. An integration between the two companies may be difficult because of their size differences but both companies are aware of this fact and are already working on ways to make it happen.
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