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Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.
Flipkart is an e-commerce marketplace that offers over 30 million products across 70+ categories. With easy payments and exchanges, free delivery, Flipkart makes shopping a pleasure.
Flipkart IntegrationsIntercom + MailChimp
Remove users from Mailchimp as soon as they unsubscribe from Intercom Read More...It's easy to connect Intercom + Flipkart without coding knowledge. Start creating your own business flow.
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Triggers when a new conversation is created by a user in Intercom.
Triggers when a new Lead is created.
Triggers when a new user is created.
Triggers when a new order occurred.
Triggers when a new return occurred.
Triggers when a new shipment occurred.
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Update a user within Intercom given their e-mail address.
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Create product listings in Flipkart’s Marketplace.
(30 seconds)
(10 seconds)
(30 seconds)
(10 seconds)
(2 minutes)
Flipkart started using Intercom for live chat support on their website in 2014. Before the integration, Flipkart used a third party chat spution for customer service. The integration allowed Flipkart’s customers to communicate directly with the company through the chat window on their site. This strengthened the relationship between Flipkart and their customers, while also providing them with customer service more efficiently than before. The integration also reduced the amount of time that previously had to be spent manually responding to customer service requests through email or phone calls (Intercom.
This integration helped Flipkart save money because they no longer needed to pay for third party chat support sputions which could cost around $150 per month per agent (Intercom. They also saved time by not having to monitor several different channels for customer service questions and complaints. It also made it easier for customers to find the answer they were looking for without a long wait or a complicated question/answer process (Automattic. Customers could also contact representatives from their computer, tablet, or mobile device which made it more convenient for many users (Intercom. Those who did not have access to a computer or smart phone were able to communicate with a customer service representative via web chat or phone call (Flipkart. This eliminated wait times for customers making their experience with Flipkart more positive. It was also easy for customers to send a screenshot of a page they were having trouble with or a product that was defective (Intercom. This interface allowed customers to provide a clearer picture of a problem instead of having a customer service representative guess what they meant which can cause miscommunication and frustration for both parties invpved (AutoMatic. By connecting Intercom to the shopping cart on their site, it made it possible for customers to ask questions or comment on any part of their experience or product without having to leave the website (Intercom. This increased satisfaction for customers and decreased the chance that they would give up and shop elsewhere which would have been a loss for Flipkart financially (Intercom.
Flipkart started using Intercom for live chat support on their website in 2014. Before the integration, Flipkart used a third party chat spution for customer service. The integration allowed Flipkart’s customers to communicate directly with the company through the chat window on their site. This strengthened the relationship between Flipkart and their customers, while also providing them with customer service more efficiently than before. The integration also reduced the amount of time that previously had to be spent manually responding to customer service requests through email or phone calls (Intercom.
This integration helped Flipkart save money because they no longer needed to pay for third party chat support sputions which could cost around $150 per month per agent (Intercom. They also saved time by not having to monitor several different channels for customer service questions and complaints. It also made it easier for customers to find the answer they were looking for without a long wait or a complicated question/answer process (Automattic. Customers could also contact representatives from their computer, tablet, or mobile device which made it more convenient for many users (Intercom. Those who did not have access to a computer or smart phone were able to communicate with a customer service representative via web chat or phone call (Flipkart. This eliminated wait times for customers making their experience with Flipkart more positive. It was also easy for customers to send a screenshot of a page they were having trouble with or a product that was defective (Intercom. This interface allowed customers to provide a clearer picture of a problem instead of having a customer service representative guess what they meant which can cause miscommunication and frustration for both parties invpved (AutoMatic. By connecting Intercom to the shopping cart on their site, it made it possible for customers to ask questions or comment on any part of their experience or product without having to leave the website (Intercom. This increased satisfaction for customers and decreased the chance that they would give up and shop elsewhere which would have been a loss for Flipkart financially (Intercom.
The process to integrate Intercom and Flipkart may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.