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Integrate Intercom with CloudTalk

Appy Pie Connect allows you to automate multiple workflows between Intercom and CloudTalk

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About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About CloudTalk

CloudTalk makes it easier for modern sales and customer service teams to give better phone support and close more sales.

CloudTalk Integrations

Best ways to Integrate Intercom + CloudTalk

  • Intercom Integration CloudTalk Integration

    Intercom + CloudTalk

    Create Contact to CloudTalk from New User in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    CloudTalk Integration Create Contact
  • Intercom Integration CloudTalk Integration

    Intercom + CloudTalk

    Update Contact in CloudTalk when New User is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New User
     
    Then do this...
    CloudTalk Integration Update Contact
  • Intercom Integration CloudTalk Integration

    Intercom + CloudTalk

    Create Contact to CloudTalk from New Conversation in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Conversation
     
    Then do this...
    CloudTalk Integration Create Contact
  • Intercom Integration CloudTalk Integration

    Intercom + CloudTalk

    Update Contact in CloudTalk when New Conversation is created in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Conversation
     
    Then do this...
    CloudTalk Integration Update Contact
  • Intercom Integration CloudTalk Integration

    Intercom + CloudTalk

    Create Contact to CloudTalk from New Lead in Intercom Read More...
    Close
    When this happens...
    Intercom Integration New Lead
     
    Then do this...
    CloudTalk Integration Create Contact
  • Intercom Integration {{item.actionAppName}} Integration

    Intercom + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Intercom + CloudTalk in easier way

It's easy to connect Intercom + CloudTalk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

    Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Intercom & CloudTalk Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick CloudTalk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to CloudTalk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and CloudTalk

Intercom

Intercom is a suite of tops that help companies engage with their (prospective. customers. It offers a chat top, mobile app, CRM, and analytics product. The chat top is used to provide support to customers through live chat and email. The mobile app allows the company to track visitors on their website, respond to text messages, and share content. The CRM product is used to manage customer relationships, including sales leads and user activity. The analytics product helps companies track visitor behavior, conversions, and in-app activity. Besides these services, Intercom also offers a paid consulting service that provides advice on how companies can use Intercom effectively.

CloudTalk

CloudTalk was founded by John & Patrick Cplison in 2012. It is a communications platform that allows teams to communicate via voice calls. Cloud Talk is available for free for 10 team members and $8 per month for each additional team member.

Integration of Intercom and CloudTalk

CloudTalk Voice can be integrated with Intercom. This integration gives three benefits. 1. allows CloudTalk to send notifications to Intercom users, 2. enables CloudTalk to display a specific Intercom widget on calls, and 3. allows Intercom users to call a contact on CloudTalk directly from the Intercom dashboard. The integration allows the Intercom app to send notifications directly to CloudTalk users so they can read it without leaving the chat window. It allows the CloudTalk widgets to show up on chat windows when both parties are using CloudTalk. Also, if one party is using Cloud Talk, then the other party can click on the widget and call them. This widget will pop up when the users open their chats with each other. If a user has an active call on CloudTalk, then clicking on the widget will let them call their contacts directly from the Intercom dashboard. This integration has two main benefits. 1. users do not have to leave conversations on Intercom to place calls which can potentially lead to lost conversations, and 2. users do not have to open two apps at once which can increase engagement by reducing cognitive load.

Benefits of Integration of Intercom and CloudTalk

This integration will benefit both parties. For CloudTalk, this integration. 1. increases the number of customers they will get by giving them the ability to communicate with Intercom users directly within the application, 2. gives them exposure through the Intercom widget which can lead to more users, 3. allows them to give specific information about their products through their widget which could lead to more conversions, 4. gives them access to Intercom data which could lead to more insights about how people use their application, and 5. gives them access to more customers who want better communication services. For Intercom, this integration. 1. increases the number of customers they will get from CloudTalk by letting them communicate with Intercom users within the application, 2. gives them exposure through the CloudTalk widget which could lead to more users, 3. allows them to give specific information about their products through the widget which could lead to more conversions, 4. gives them access to CloudTalk data which could lead to more insights about how people use their application, and 5. gives them access to more customers who want better communication services. CloudTalk users will benefit from this integration by being able to. 1. access a wider range of customers in their call logs by accessing Intercom’s database as well as 2. access more information about their customers through Intercom’s Widget which could lead to more conversions. Intercom users will benefit from this integration by being able to. 1. access a wider range of customers in their contact list by accessing CloudTalk’s database as well as 2. view more information about what people say during calls by viewing CloudTalk’s Widget which could lead to more conversions.

In conclusion, I recommend that my company integrate with CloudTalk because it will allow us to reach a larger audience as well as provide us with useful analytics about our audience’s preferences.

The process to integrate Intercom and CloudTalk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.