Integrate Intercom with Amazon CloudWatch

Intercom

Intercom is a customer communication platform for live chat and customer support. It integrates with popular services like Salesforce, MailChimp, Zendesk, and more. Its goal is to reduce friction for companies trying to communicate with their customers after the sale.

Amazon CloudWatch

Amazon CloudWatch is a web service from Amazon Web Services that allows you to monitor various metrics of your cloud-based applications in real time. With CloudWatch, you can cplect, track, and gain insights into your cloud resources and applications. It provides a lot of features like auto-scaling of EC2 instances, sending notifications if your cloud application crashes, and tracking request metrics at the application level.

Integration of Intercom and Amazon CloudWatch

What are the benefits of integrating Intercom and Amazon CloudWatch

• Cost Savings. You don’t need to run your own monitoring software.
• Better Monitoring. You can use CloudWatch to monitor different metrics of your cloud-based applications compared to Intercom.
• More Company Data. You can sync all your company data from Intercom with Amazon CloudWatch. This will allow you to have more data about your business.
• More Funnels. You can start building funnels based on which events happen when. For example, you can know how many people abandoned their shopping cart on Amazon when they signed up for a free trial on Intercom. Or how many people who signed up for a free trial on Intercom converted into paid subscriptions.
• New Metrics. With CloudWatch, you can get metrics that you wouldn’t be able to otherwise get using Intercom alone, such as average response time of your cloud application or amount of IOPS your database server is getting.
• Sharing Data. With CloudWatch, you can share the monitoring data with other teams at your company. For example, you could share metrics about the number of visitors and page views of your website with the marketing team so they have better insights into the number of visitors and page views of your website.
• Using Other AWS Services. You can use other AWS services with CloudWatch like Amazon Redshift or Amazon DynamoDB. This will allow you to store and analyze bigger amounts of data in real time compared to using just Intercom alone for your business analytics needs.

How does Intercom integrate with Amazon CloudWatch

Intercom automatically sends certain information to Amazon CloudWatch every hour from each Intercom user’s account. Those pieces of information are. number of new users, number of returning users, number of messages sent, number of messages read (messages sent by users), number of active users (users logged in within the past hour), number of users added to groups, average message size, and last message date (when it was sent. You also have the option to send custom metrics to CloudWatch as well. The custom metrics can be any metric that you track in Intercom including custom event data.

The process to integrate Intercom and Amazon CloudWatch may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.