Integrate Intercom with Amazon CloudWatch

Appy Pie Connect allows you to automate multiple workflows between Intercom and Amazon CloudWatch

  • No credit card required
  • 7 days free trial
  • Lightning Fast Setup

20 Million work hours saved

Award Winning App Integration Platform

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

About Amazon CloudWatch

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Want to explore Intercom + Amazon CloudWatch quick connects for faster integration? Here’s our list of the best Intercom + Amazon CloudWatch quick connects.

Explore quick connects

Looking for the Amazon CloudWatch Alternatives? Here is the list of top Amazon CloudWatch Alternatives

  • Freshservice Integration Freshservice
  • New Relic Integration New Relic
  • Datadog Integration Datadog
  • Sentry Integration Sentry
  • Azure DevOps Integration Azure DevOps
  • Splunk Integration Splunk
Connect Intercom + Amazon CloudWatch in easier way

It's easy to connect Intercom + Amazon CloudWatch without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

  • New Log

    Triggers when a new log is created.

  • Actions
  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

  • Enable Alarm

    Enable Alarm

How Intercom & Amazon CloudWatch Integrations Work

  1. Step 1: Choose Intercom as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Amazon CloudWatch as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Intercom to Amazon CloudWatch.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Intercom and Amazon CloudWatch


Intercom is a customer communication platform for live chat and customer support. It integrates with popular services like Salesforce, MailChimp, Zendesk, and more. Its goal is to reduce friction for companies trying to communicate with their customers after the sale.

Amazon CloudWatch

Amazon CloudWatch is a web service from Amazon Web Services that allows you to monitor various metrics of your cloud-based applications in real time. With CloudWatch, you can cplect, track, and gain insights into your cloud resources and applications. It provides a lot of features like auto-scaling of EC2 instances, sending notifications if your cloud application crashes, and tracking request metrics at the application level.

Integration of Intercom and Amazon CloudWatch

What are the benefits of integrating Intercom and Amazon CloudWatch

  • Cost Savings. You don’t need to run your own monitoring software.
  • Better Monitoring. You can use CloudWatch to monitor different metrics of your cloud-based applications compared to Intercom.
  • More Company Data. You can sync all your company data from Intercom with Amazon CloudWatch. This will allow you to have more data about your business.
  • More Funnels. You can start building funnels based on which events happen when. For example, you can know how many people abandoned their shopping cart on Amazon when they signed up for a free trial on Intercom. Or how many people who signed up for a free trial on Intercom converted into paid subscriptions.
  • New Metrics. With CloudWatch, you can get metrics that you wouldn’t be able to otherwise get using Intercom alone, such as average response time of your cloud application or amount of IOPS your database server is getting.
  • Sharing Data. With CloudWatch, you can share the monitoring data with other teams at your company. For example, you could share metrics about the number of visitors and page views of your website with the marketing team so they have better insights into the number of visitors and page views of your website.
  • Using Other AWS Services. You can use other AWS services with CloudWatch like Amazon Redshift or Amazon DynamoDB. This will allow you to store and analyze bigger amounts of data in real time compared to using just Intercom alone for your business analytics needs.

How does Intercom integrate with Amazon CloudWatch

Intercom automatically sends certain information to Amazon CloudWatch every hour from each Intercom user’s account. Those pieces of information are. number of new users, number of returning users, number of messages sent, number of messages read (messages sent by users), number of active users (users logged in within the past hour), number of users added to groups, average message size, and last message date (when it was sent. You also have the option to send custom metrics to CloudWatch as well. The custom metrics can be any metric that you track in Intercom including custom event data.

The process to integrate Intercom and Amazon CloudWatch may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 29,2023 02:06 pm